Reviews for Phoenix #8557

We make purchases at the Home Depot stores in Medford -- Grants Pass -- and The Dalles all stores are well stocked, have frendly staff are clean and are uncluttered

We drove out to look at the dishwashers after not getting much help at the "L" store. We talked with Jeff and he helped us with the one we wanted.

Adequate parking, helpful and often knowledgeable and friendly help. Home Depot has a wide selection of materials in stock or available to order.

The staff at this store are exceptional with their customer service. They helped me with a big purchase and many returns. They made sure the process went smoothly.

Don Houchen is great.....he is an expert in advising customers and assisting them in home improvement decisions.

Ordered already twice for pickup. The first time Order got lost and it took forever to get the item. The second time took forever and then it was broken. It was an emergency so I had to buy something else. No help from Home Depot to expedite the replacement. Home Depot should not offer to order online and pick up in Store, they obviously can't handle it.

Helpful employees and fairly easy to navigate and find what you need.

I entered the store at the ENTRANCE side of the building, and was (un?) fortunate to get a spot right next to it. Little did I realise that in inclement weather conditions this would NOT be a good thing : ) . I was looking for the Nutcracker soldiers I saw on the advert, and couldn't find any. I was trying to wait patiently st the "returns" desk to ask the gentleman working there where to find them but he was only looking forward and not too aware of anything else around him. Which is GOOD because his customer got all of his attention - the way it should be. The associate at the paint desk was very helpful to me. She said she didn't know where the item I wanted was located, and went to look it up. She responded that there was no location given, and encouraged me to try the area again, paying more attention to the small area towards the inside wall and the end of the Christmas lights. Of course! I didn't see it, and stopped another associate walking back from lumber who took me directly to them - *exactly* where the paint desk associate said to look. It was quite difficult to work oneself from the entrance side of the store and returns desk to the check out lines (get rid of the U-scan registers! Employ REAL people, not machines!) at the other end NOT because of a throng of people, but because of the aisle walk-way being taken over by various floor displays and shoppers, and a tool box, and gloves, utility knives, ratchet straps - all in shippers and all making walking with a shopping cart difficult, and add to that clutter customers stopping at the pick-up window and inattentive/overly stimulated shoppers, and it was simply not a good note to end on. UNTIL: Leslie at checkstand #2. Man! Oh, Man! Leslie was able to scan my nutcracker decorations in the cart, and had a total for me AND a smile. My card faulted, and so I did the series over again. Sensing my next question, she assured me that I wouldn't be charged twice, it was probably something in my card. And it was, and we were done! She kindly pointed out to me that it had begun to rain again, and apologised that there weren't any plastic sheets big enough to keep water off my purchases. So she offered to watch my cart for me while I went to get my motor car, and park it under the eaves there in front. I returned, she said hello again to me, and wished me to have a good day! Well Leslie? YOU made it a good day! Folks: it's a huge box type home improvement store designed for the contractor and the Diy'er, and it can seem daunting and impersonal at times. But let me assure those of you reading, Leslie is a great representative of Home Depot!! Well done.

Two different departments empoyees were great helpers without pressuring me to buy anything. I bought three kitchen appliances and plan to buy some flooring.

Ryan in the flooring Department has been a Life saver in helping us with the remodel of our Master bath, Thank you Ryan, your our go to guy and we Thank you for your knowledge, Patience and professionalism. Our Check outs have been fast and pleasant and we will be back.

Absolutely terrible attitude from sales rep GERARD in Windows and doors.

Great customer service in flooring

Very good location

This store is full of helpful employees! I often ask for help finding products and carrying items to load into my car. Even though everyone is busy, they always cheerfully help me in a timely manner.

The store is clean & most things are easy to find. When you need a clerk, they are usually friendly in their approach to helping you, and if they can't help you, they find someone who can. Last time I arrived too close to closing time, but they still gave very friendly and helpful service right up to the end! If a purchase isn't right, they help make it right. On a big order a while back, there was a mistake/misunderstanding on one of the items, and they made it right at their expense. I wouldn't buy home improvement items without checking Home Depot first and I am most inclined to shop there because of my past experiences. Keep it up, Home Depot!

I like this store. Today Edie was so helpful!!

Don is the bomb in the paint department. He knows his stuff and is very customer service oriented! He’s moving on to flooring, and lm sure that department will be happy to have him. Great customer service,

Great store! Always have someone available to ask questions and are knowledgeable in the store and products. New to the area and I’m so glad I found my new Home Depot!! Thanks to all the employees

I love Home Depot- they always have what I want to complete my projects

I have used ALL Home Depot products to build my last 2 homes, on #3 now! Everything from carpet, Behr paint, windows, flooring, new kitchen, bathroom, gardening, lightening- YES I remolded my entire house, myself using ONLY Home Depot products. I made a 200,000. profit in my last house in only 3 years! I would say with Home Depot, I Can Do It!

I am not going to write something bad because this store has lots of problems.. I will tell you a gentleman named Allen finally took it upon himself to take care of our problem. Thank you Allen.

This store does not have a rental department. It would be a good addition.

Employees could use training in extra help for senior citizens.

Staff were good and on standby to assist. However, lumber stocks were limited and left with pretty bad quality one. OverAll good experience

I enjoy shopping at the Phoenix store more so than my local big box store. Unfortunately, its not close by. I did purchase several items at Home Depot online.

The second person that I spoke with on the phone was very friendly and helpful. She handled my questions and ordered the remainder of the items that I needed and was polite and courteous. The first gentlemen, not so much.

Wish you could do something about the noise level in all Home Depot stores.

Great store that is well stocked with great staff willing to help you. Thank You all.

Love this store. The helpful employees from the moment you walk into the door until the moment you walk out make it easy and pleasant to find what you need efficiently

Great store personnel and selection . . . Especially Milwaukee tools