#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(513)458-4413

Rental Center

(513)458-4401

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3400 Highland Ave

Cincinnati, OH 45213

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Customer Store Reviews

  • 4.4 out of 663 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (663)
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Showing 1-10 of 663 reviews
Boogie
This customer chose to rate the product and not provide text.
by
    • Recommended
    Poor customer service!
    I went in today to get sound board out of the insulation aisle. The aisle was so full of skids I could pull the boards out. Employees were paged to help 3 times and the manager was contacted twice and nobody come. I waited a total of 40 minutes before I gave up and left. Very disappointed.
    by
      Great Service!
      Bought some new backsplash for a kitchen renovation. Was able to apply my Veteran discount to my purchase and get some extra savings.
      by
        • Recommended
        Great help
        This location has great staff very halpful
        by
          • Recommended
          Termite Spray
          I left my coupon at home that I could have used on this purchase. The register when checking out didn't ask or mention nor did an associate ask or mention it. I would have come back with my coupon. After all, we have to get savings everywhere we can. I will probably return the one and "repurchase" it.
          by
            • Recommended
            Poor customer service
            Worst customer service ever. Store employees don’t even know their own products. I showed them pictures I took of the product, the color and the tag that was on the shelf and was empty. And they couldn’t even figure out a way to tell me how to order it. this was at their supposedly pro desk. They told me to come back the next day and maybe someone else could help me.
            by
              Great people, but contaminated inventory
              The inventory in one of the cabinet handle bays is very contaminated. The staff was very understanding and indicated a real interest in getting the inventory straightened out
              by
                • Recommended
                Great Service! Great store!
                When I go, I’m always greeted and this most recent time was the same! Two people took time to check if I needed any help.
                by
                  • Recommended
                  Nice older gent took great care of me!
                  Nice guy knew where to find everything I needed. In and out in no time.
                  by
                    • Recommended
                    Great experience
                    Everyone at the store was very helpful and friendly. I would definitely go back in the future.
                    by
                      • Recommended
                      Showing 1-10 of 663 reviews

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