#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(513)458-4413

Rental Center

(513)458-4401

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3400 Highland Ave

Cincinnati, OH 45213

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 663 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (663)
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Showing 1-30 of 663 reviews
PLESANT SHOPPING EXPERIENCE
I'LL CONTINUE TO SHOP THE PLEASANT RIDGE HOME DEPOT, I'VE BEEN A LONG TIME CUSTOMER OF HOME DEPOT, AND I'LL ALWAYS BE!
by
    • Recommended
    Always a good shopping experience
    All Home Depots are helpful when I am shopping and need to call on someone. I really have no complaints.
    by
      • Recommended
      Things I needed
      Always ask for me Johnny Taylor he helped me so much and was nice.
      by
        • Recommended
        Wall to Wall Carpeting Made Easy !
        Needed wall to wall carpeting for my house. All the employees in the flooring department , Logan and Phill, were so friendly and knowledgeable and made the whole process easy for me. Katie in checkout was also friendly and so helpful.
        by
          Return water heater
          Katie was extremely helpful on the warranty return process.
          by
            • Recommended
            Katie is great!
            Katie is so helpful, she's at the Pleasant Ridge HD, go see her.
            by
              • Recommended
              Great Customer Service at the front desk
              The Front Service Desk provided great Customer Service even as the store was closing. (Got me on my way in a flash)
              by
                • Recommended
                Best Home depot in Cincinnati
                Always has stocked items, friendly and helpful staff.
                by
                  • Recommended
                  Good Service
                  They had almost everything I was looking for.
                  by
                    • Recommended
                    Customer Service Desk
                    Everyone is always helpful and pleasant. I have never had a bad experience.
                    by
                      • Recommended
                      Terrible store with terrible service
                      Do yourself a favor and go to another store. I would drive farther to avoid this store in the future.
                      by
                        GREAT CUSTOMER SERVICE
                        I returned an item I bought the same day. Katie at the Returns desk was attentive and made sure she got another team member to bring the item out of my car. Then, she completed my return refund in no time flat!! TOTALLY OUTSTANDING!
                        by
                          • Recommended
                          Great Design Consultant!
                          Bought kitchen cabinets with Design Constitution
                          by
                            • Recommended
                            Great Customer service by Okaie
                            Okaie went above and beyond by assisting with cutting a piece of drywall material. Thanks a bunch man!
                            by
                              • Recommended
                              Good items with good value prices
                              Love HD bark chip mulch mixed with bark mulch in my garden. Helps to retain moisture for my plants, keep weeds from growing and looks beautiful in my garden as well as add organic nutrients for my plants.
                              by
                                • Recommended
                                GREAT STORE AND BETTER SERVICE
                                I KNOW WHAT I NEEDED BUT HAVE LITTLE OR NO KNOWLEDGE. THE SALESMAN HAD PATIENCE AND FIGURED OUT WHAT I NEEDED. HE WENT ABOVE AND BEYOND!
                                by
                                  • Recommended
                                  Employees stepping in to help a customer
                                  I completely appreciate employees Katie and Yolanda stepping in to help make a situation right . If Home Depot continues to encourage this type of customer service culture , customers will positively respond with more business
                                  by
                                    • Recommended
                                    Home Depot
                                    Love the bark chip mulch.
                                    by
                                      • Recommended
                                      Bad customer service wow
                                      Totally ignored by employees when attempting to cash out.
                                      by
                                        HOME DEPOT THE ONLY STORE THAT HAS WHAT YOU NEED OLD OR NEW .
                                        DON'T HAVE TO SPEAK FOR HOME DEPOT IT SPEAKS FOR ITSELF IT'S MY GO TO STORE FOR WHAT EVER I NEED OLD OR NEW, AND THEIR PRICES ARE MUCH LOWER AND AFFORDABLE THAN OTHERS
                                        by
                                          • Recommended
                                          CUSTOMER SERVICE DESK IS FOR CUSTOMER SERVICE (at least that's what I thought)
                                          LOSERS RUNNING THE SHOW, NO CUSTOMER SERVICE!!!
                                          by
                                            Awesome customer experience and great price on appliances.
                                            Awesome customer experience and great price on appliances.
                                            by
                                            • Verified Purchase
                                            KATIE, CUSTOMER SERVICE PERSON IS AWESOME AND KNOWLEGABLE.
                                            KATIE, CUSTOMER SERVICE PERSON IS AWESOME AND KNOWLEGABLE.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Dale Curp was very helpful and knowledgeable Do not lose him Also the last Time I was there a Ja...
                                            Dale Curp was very helpful and knowledgeable Do not lose him Also the last Time I was there a Jackie ? Helped Me out to buy a bathroom cabinet. That was also a wonderful experience
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Their my second family..! They ROCK.!!!
                                            Their my second family..! They ROCK.!!!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            If you are shopping for an appliance, stop in and see Sandy and Dale. Both are there to help and...
                                            If you are shopping for an appliance, stop in and see Sandy and Dale. Both are there to help and serve. They are both very knowledgeable and professional. I was at the Fields Ertel store yesterday and I was disrespected and the sales people acted as if I was invisible. If you have to drive a bit out of your way to get to the Highland Ave store, I encourage you to do so. They really care about you.
                                            by
                                            • Verified Purchase
                                            The store is fine but Bridgette in the electrical dept has the worst customer service and knowledge!
                                            The store is fine but Bridgette in the electrical dept has the worst customer service and knowledge!
                                            by
                                            • Verified Purchase
                                            Thank you so much to Toya at the customer service desk. She solved a gift card issue to my satisf...
                                            Thank you so much to Toya at the customer service desk. She solved a gift card issue to my satisfaction...without even batting an eye! Great customer service!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Miss Trina has the greatest customer service skills ever!!.. She was patient and extremely courte...
                                            Miss Trina has the greatest customer service skills ever!!.. She was patient and extremely courteous and is an asset to the Home Depot family...
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Gene is amazing!!! If you need a knowledgeable employee be sure to seek him out! He’s a gem!
                                            Gene is amazing!!! If you need a knowledgeable employee be sure to seek him out! He’s a gem!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Showing 1-30 of 663 reviews

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