Reviews for Pleasant Ridge #3832

you need more people working then standing in little groups bullshiting

A landscape person told me to get this ! I know I have always had knowledgeable staff that make my search so brief, versus many other stores, that are NOT "service"

I was efficiently directed to customer service. They knew exact isle for replacement product. Staff at that aisle, finished with someone else and then helped me find right size and made appropriate recommendation for type washer I needed! Great team.

Organize, reasonable prices, nice staff and customer service

I’m glad that the Home Depot has been in my community for so many years please keep up the good work.

Home Depot is one of easy choices. We go there in part because staff/employees know their stuff or how to find someone who does. All box stores sell same/similar goods. Staff matters.

I do volunteer home repairs for non-profit. This work takes me to many of the Home Depots. The store at Pleasant Ridge is always the most dirt and disorganized store. It always seems to be busy and should be a flagship store but I hate going to this one as it is always dirty and disorganized from the time you park your car all the way through the store (carts everywhere in the parking lot, product spilled on the floor, piles of debris under and between the racks).

Materials are acceptable. Nothing stellar.

Kitchen/Bath consultant Jeanne Middleton did an excellent job designing and creating a Kitchen for our Airbnb. She is very knowledgeable on all the products Home Depot has to offer and she is very friendly! I would 100% recommend her for any new Kitchen or Bath installation you may have!

Jeanne Middleton did an excellent job! She was so helpful and so patient and helping us to make the right decisions, she has put a lot of input into our final decision in our kitchen.

Dan was FANTASTIC! I was doing some repairs on my rental property and he came in to ensure that everything was amazing. He did everything from flooring to spackle to paint and even curtain rods. Even gave me advice on doing the actual work. I’ll definitely be back simple because of him.

the would i bought is in prefect condition and the paint was prefect made for easy in stall.

Tool rental had poor attitude, sent me to customer service, and they knew what they needed to do was get a manager over there. Instead I got the run around, walked to customer service and was told to walk back to tool rental to meet the manager. This was ridiculous by itself. What made the experience even worse was listening to tool rental employees tell a customer they couldn’t help them mount wheels on a cart or loan them the tools to do it. Mounting those wheels was a 5 minute job any employee should have been happy to help with.

Same as title- great selection and prices!

GG the cashier was amazing and made my shopping experience here wonderful!

I HAD TO USE A GIFT CARD

Know what it’s like to be overwhelmed by a home project? And then you absolutely grateful and relieved to be treated with respect and care as you ask questions and help reach several decisions. That’s what happened on this trip! Thank you so much Jeanne M for being so kind and knowledgable for my big purchase! Thank you!!

I really like the customer service I received on the day that I went to shop at Home Depot. I appreciate everyone helping me find the things that I needed and going the extra mile to locate it for the most part people were friendly cheerful, which enhanced my shopping experience.

I stopped here after work to get a socket wrench set, but had questions, so I went to customer service and was helped fairly quickly. I was directed to the aisle to find my tools, but on my walk over to the aisle, I heard the customer service rep call someone over the store speaker to help me find what I was looking for. Jim, was the attendant and boy was he AMA-ZING. He was patient, kind, experienced, and knowledgeable about the different tools brands I’d asked him about. He was honest and thorough, and I truly appreciated being helped by him. He didn’t make me feel bad for not knowing. He wasn’t just “trying to make a sale”. I could tell that he enjoys what he does and truly just wanted to help and that really made my evening. I’ll be back to this store and I’ll send my friends too.

Bought a grill and needed delivery- Cust service went out of their way to help me get delivery- appreciate the service … in a time where there seems to be little customer service

Excellent work from Designer Jeannie Middleton. Highly recommend working with her to have all your needs met. Friendly and professional as well as very knowledgeable. Home Depo is the place to go for home remodeling projects.

Great place to shop!

I'm so happy I selected this location

Great advice and depth of knowledge from kitchen & bath consultant Jeanne M made this process more cohesive-our end result will be so much better having had her guidance!

Most HDs I've shopped at are helpful and friendly but not this one, especially if you're female although it seems like even men have a hard time getting help here. Worst customer service every time. This location is also pretty trashy and stock is all jumbled together making it hard to find what you need ESPECIALLY WITH NO HELP!

Customer Service agents are very happy to show where the products are and seem very knowledgeable about the product when I had comparison questions when trying to decide on what would fit my needs

Had a return that required buying two batteries and you get a free tool. Tried to return the tool because it was not what I thought it was. Needed another tool so I tried to exchange the tool for another tool that qualified for the same deal. Was told I need to return the batteries with the tool. The batteries are fine, so I didn’t see the point in giving them the open box of batteries just to turn around and buy the same thing brand new again. They would not allow this, so they lost money for the company and I made out with new batteries. I went to buy another of the same package deal. I went to check out and the free tool wasn’t ringing up free. Manager was called over and said that the tool I had was not part of the promotion and the one that was was out of stock. The one I had at the register was $99 and the one in the promotion was $129 (if purchased separately). I was fine with the less expensive tool, but the manager would not honor the deal with the less expensive tool. Again, lost the company money. I understand corporate policy, but allow your employees to use common sense and run the business properly for profit. The whole transaction from took approximately 1 hour and way too much effort for the employees and myself.

I shop at this store frequently... My only critic is that the staff members seldom approach customers to offer assistance.

My husband & I recently purchased an LG washer & dryer & are looking forward to their delivery. If these are the items you’re looking for ask for sales person Dale Curp; he knows the products & will treat you well!

Messy disorganized understocked store. Understaffed constantly for years, long wait times, long lines. Aisles are crowded w sales bins items, cant navigate.