Reviews for Southtown #3011

I waited way too long for a return. To the point people were verbally complaining at the line. The majority of the dudes working here are there to collect a pay check with zero intentions to help you. I buy in this store because the location close home.

So greatful for the brands and prices on the shelves of my local Home Depot store.

I will do my best to forever avoid this store. It is a miserable experience. This was further compounded by my most recent visit - 12/14/25. I was working on a project, had something break, and needed to go to Home Depot to finish the job before the home closing that was happening the next morning. I went to Home Depot - arrived at about 7:15 - I checked before going to confirm that they close at 8pm. When I got there, I went to a set of doors that were locked. I went to the other doors and a worker was behind them. He simply said "We're closed." - not "sorry for the wild inconvenience, but we had to shut down for xx reasons". Just "we're closed" I asked what? why? and was again met with "we're closed." "corporate said". If you're going to close early, update your sites/maps, etc. Make it known!! Don't waste people's time. If you can avoid this location, do.

The southside Home Depot has a knowledgeable and respectful team. They are focused on high customer satisfaction and service. I had a property need and they worked to get it accomplished. Excellence in an era of mediocrity! Thank you!

Cortez and Rich were absolutely AMAZING! We came in to get the 15th scarecrow, and taking it down was no easy job. It was way up high and definitely a challenge, but they handled it with positive attitudes the whole time. They went above and beyond to help us one of them even pushed back their break to make sure everything worked out perfectly. You don’t get service like that every day! They were friendly, patient, and truly cared about making sure we left happy. Thank you, Cortez and Rich, for turning a tough task into such a great experience!

The Home Depot always has everything that I need whether it be small items light bulbs nails, to big items like stoves, ref etc.. Home Depot got what I'm looking for!

This store lacks customer service. It is dirty and poorly maintained. The employees are indifferent to customers and don’t have time or interest in helping customers. They act like the customers are interrupting them playing music and having social time. Wish I had taken photos.

I surfed the Internet for a small table to go in my studio apartment. Other stores had outrageous prices for small tables. I decided to check out home depot. Delighted with the price and portability of the table I found there.

Manager Kenishaambassador went out of her way to assist personally

Do not shop here. Dangerous customers with employees not intervening.

We needed help finding and picking out a dehumidifier for our house. The store manager that helped us was great.

Like anything in life. It only takes a few folks to make an experience positive or negative. Southtown Home Depot needs a class on Customer Service .

Jhon catered to my washer needs

All 3 items that I purchased were GREAT! The bug spray I purchased worked and was easy to get out. The weed killer I purchased also worked immediately. The bottle says kills in 3 hours and that was exactly how long it took. However the grilling mats we purchased were outstanding. We bought a box of 2. And my wife would like to buy another box of 2. But I would like to buy another box of 2 times 2 or 4 total. The first time we used them we simply placed the mats on the cookie sheets and put the popcorn chicken in the oven along with French fries. It was so timely and quick. I was floored so to speak.

I went to South County Home Depot on Lindbergh on Memorial Day to pick up an online order from the locker. The parking lot was full so I thought it was okay to park in Curbside Assistance while I ran in to get my online order from the locker. I came out less than five minutes later only to find a parking violation on my windshield from Mehlville! I had to pay $40!!! Ridiculous! St. Louis Police had to be watching the Curbside parking spots as I was Ticketed in five minutes. It’s an easy way for them give parking violations. The ticket was inaccurate and said that I was in the store two hours! I will never shop there again.

I've NEVER been in such a friendly store, and I'm almost older than dirt. Did I have a sign on my back that said, please speak with this customer, or what? Thank you all for such a surprisingly nice experience. I hope some of them end up seeing this, and know that it matters!

This location is closest to my home. I want to support it to bring tax revenue. But frequently out of stock online items that are listed as available are making me rethink this loyalty. And a newly installed checkout process (likely for added security) is a poor design and another item driving me away.

I always fine what I am looking for. The Attendants were very nice and courteous. I asked for a smaller size of the exterior paint and got it. Great day at Home Depot

I noted a change in attitudes from the employees encountered at my last shopping experience. Everyone seemed motivated, interactive, and so kind.

Kenyans my cashier was so friendly and she was working 2 registers at once. Great job!

I go to the Southtown Home Depot because it is conveniently located from my home. Lines are long and this store is low on staff. I would go to any other Home Depot store in the St. Louis area for a much more friendly and helpful shopping experience.

I was at this location on a busy weekend and was expecting to have trouble finding someone to help me at the panel saw. I found someone immediately who was able to help me right away . . . with a friendly smile. I also noted more employees around than I have been used to at my usual store (west county). I was very pleasantly suprised to get in and out of there as fast as I did. Well done Southside HD

Every time I go to the home Depot I end up getting more than what I came for cause there are so many options an variety of tools and building materials. I just can't ever get enough.

It is always convenient when you can shop in the neighborhood. You can go to the store that is close to where u live and get services you need without going long distances.

Take their cell phones away. Almost every cashier is on there cell ohone during every check out experience..

I purchased roofing shingles and was impressed with quality of the product, availability and price.

Customer service in Appliances was terrific.

I never enjoy a trip to this store. I only go because it is close to my house, but I dread it every time.

I could find everything I needed especially after I asked an employee.

Sheril cashier is great makes shopping a pleasure! Great customer service very gracious loves her job