#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(608)270-4424

Tool & Truck Rental

(608)270-4430

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4550 Verona Rd

Madison, WI 53711

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 778 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (778)
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Showing 1-30 of 778 reviews
Great Home Appliance Experience!
It's all about the Home Depot representative, Jennifer (in home appliances) ! She was great to work with. Cordial, knowledgeable, professional and went out of her way to make sure I both understood the process and received the best value! Almost makes me want to go back and make another purchase, just so I could again experience her excellent interaction and service again!
by
    • Recommended
    Nice fridge
    Very happy with my new fridge
    by
      • Recommended
      Amazing design consultant!!!
      Andrew, design consultant with kitchens and baths is truly amazing. He takes the time and works with you on YOUR needs! You are not just another number but a client who is going to be cared for through and through. What wonderful, kind hearted, knowledgeable employee you have Home Depot. Will highly recommend Andrew to friends, family or anyone needing help with kitchen and baths. Thanks again Andrew for giving 5+ customer service!!!!
      by
        • Recommended
        Wonderful Staff
        The staff at the West Side Home Depot are amazing. Friendly, helpful, kind, if they can't answer a question, they get someone who will. Knowledgeable people, understanding of those of us who don't do it ourselves!
        by
          • Recommended
          Great Cutting Section
          The cutting section is efficient and accurate. Mitchal makes the process easy and methodical without rushing. Its a convenient service I will likely use again
          by
            • Recommended
            Employee Service
            This is one of the few big box stores where the employees don’t, as a rule, ignore the customer that is clearly wishes someone would pass by and ask if I needed assistance.
            by
              Great service
              Help was available, efficient and very helpful.
              by
                • Recommended
                A great experience ordering countertops
                The sales rep was very knowledgeable and helpful. He took great care of us.
                by
                  • Recommended
                  Returns difficult & unpleasant
                  If the colors are mismatched or the specs are wrong, be prepared for an unpleasant visit to the customer "service" area.
                  by
                    Incredible unheard of customer service at verona Home Depot!
                    Alyssa, customer service rep ...remarkable! Spoke with her earlier in the day after scrolling thru acrylic sheet options for over 2 hrs. my eyes were crossing. Had a number of questions...she knew the answers to ALL. Efficient, upbeat, beyond helpful ! I could have purchased much closer to my home address however I chose to buy nearly 1000.00 in product because of this young lady! I now luv Home Depot Verona!
                    by
                      • Recommended
                      Great management team
                      Thank you Luke and Natalie for your fantastic leadership skills and commitment to partnering with community organizations. THANK YOU!
                      by
                        • Recommended
                        Worth the extra drive
                        All it takes is one bad customer experience to sour your taste. And there will always be a situation that doesn’t go 100% your way Home Depot, his honor their promises and his worth the extra drive (20 miles) I drove past Farm and Fleet and several hardware stores and have had good shopping experiences.
                        by
                          • Recommended
                          Great Staff!
                          I needed to get a battery powered air pump to fill up a flat tire and someone at the front offered to help me find the item I was looking for then called to have a more specialized employee to help me find what I need more efficiently. Larry then came to help me and was very friendly and funny as well and helped me find what I was looking for, but recommended a much cheaper solution to my problem!
                          by
                            • Recommended
                            John Lewinsky in hardware was outstanding
                            wonderful pver the top service
                            by
                              • Recommended
                              Great manager & team make shopping fun.
                              West Madison has a great manager Natily who makes shopping fun
                              by
                                • Recommended
                                AWESOME
                                Love the selection and the employees rock! Both young men that helped me were so nice and efficient. Just awesome guys!
                                by
                                  • Recommended
                                  Great Customer Service
                                  Luke and Leslie were extremely helpful with my appliance issue. They helped me figure out a reasonable solution and worked with my unique situation. Thank you!
                                  by
                                    • Recommended
                                    Excellence in customer care and service from Gee.
                                    I left the store having a great day because of the customer service I received from Gee.
                                    by
                                      • Recommended
                                      Do not use home depot to install anything
                                      We went through home depot to purchase flooring, quarter round and base boards. We did not know at time of purchase, but they contract just about everything out to other companies so there were a lot of outside companies to talk to. Our order was messed up twice. No one at home depot called us back after leaving many voice messages about fixing our order. In store help is not very knowledgeable. We decided to get a refund after so many bad experiences and use someone else. Home depot did not provide a full refund for unclear reasons. Would not recommend going through home depot for ordering and installing.
                                      by
                                        Great place for Outdoor Gardening Needs
                                        I always find what I'm looking for. Employees are helpful in finding items. Check out is alway fast and courteous.
                                        by
                                          • Recommended
                                          Great service. Knowledgeable sales people.
                                          I stopped in at the Home Depot on the west side of Madison to get an estimate on my deck project. Al helped me out with an estimate and then set up my order the following week. This man was so kind and helpful in making sure that I had everything I needed for my deck project.
                                          by
                                            • Recommended
                                            Thank you, Carol!
                                            Carol in customer service helped us with a complicated order. We appreciated her!
                                            by
                                              • Recommended
                                              Great location
                                              Interesting card for frequent buyers
                                              by
                                                • Recommended
                                                Great Experience, Items in stock not carried at other locations.
                                                I drove 50 mile to pickup some very large clamps that are not stocked in most locations, inventory was correct and very easy locating for purchase Michael was my cashier and was very helpful.
                                                by
                                                  • Recommended
                                                  Need this type of Home Depot in Monroe, WI!
                                                  Please build a new store in Monroe, WI!
                                                  by
                                                    • Recommended
                                                    Great people at this store
                                                    The staff here are great. I enjoy working with George and Bob back in doors especially. Also great people in paint and kitchen and customer service
                                                    by
                                                      • Recommended
                                                      An awesome experience!
                                                      Mitchal and Henry helped my wife and a I get a ton of wood for a new fence. They loaded our cart for us and went so above and beyond, even checking the quality of the wood. I have never had a better experience at a store. Excellent.
                                                      by
                                                        • Recommended
                                                        drug traffic in parking lot
                                                        the last 3 times I have been in this store there has been drug deals going on in the parking lot.
                                                        by
                                                          Thank you
                                                          We had the most incredible help from Laura! She helped us price match a sink that we had online and even helped us go to customer service! She was BEYOND helpful and made this experience so easy and helped us save quite a bit of money! Also Julian checked us out and was wonderful! He made everything so easy! Thank you to you both!!
                                                          by
                                                            • Recommended
                                                            Bob in Millwork and Rob in kitchen countertops ROCK!
                                                            We are building a new home that is slowly breaking our checking account. Bob in Millwork was awesome helping us find exactly what we needed. Rob in Kitchen countertops and Hesham our cashier were helpful and patient explaining what we need and do not need!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 778 reviews

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