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Questions and Answers for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

Internet #301960402

Model #THD-5300.62

Store SKU #1002493488

  • Easily replace filters without disconnecting hoses or water lines
  • NSF certified to remove 97% of chlorine and 97% of chloramines
  • Built-in PID alerts you when it's time to change filters

Questions & Answers

499Questions
caret
Q:Can I use my own faucet instead of the one that is included?
by|May 1, 2024
1 Answer
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A:  The system as constructed is not designed to do that.  That said you could figure something out to divert the flow of your tap water through the filters instead of directly to your faucet.  You could install manual valves or put in a solenoid.  Anything is possible.  I installed the system on my boat and had to figure out how to make it work.  Good luck

by|May 3, 2024
    caret
    Q:I just replaced my three under sink filters and no water will flow out of the tap. 
    by|Jan 2, 2024
    3 Answers
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    A:  I've had this issue a few times now and just found this use a quarter fix...it works. It seems there's a manufacturing defect in a lot of the replacement sets where the black pre-filter is a few mm shorter than the other two. If you line them up and put a straight edge across the top, it's obvious. It doesn't seal correctly, and the flow is reduced or stopped. Hopefully they've fixed the issue, and it's just back stock being exhausted.

    by|May 3, 2024

      A:  I had the same problem. It’s caused by a filter that doesn’t fit right. AQ told me to wash a quarter and then put it underneath the black cartridge to hold it up. It works. Would be nice if they actually fixed the problem though. 

      by|May 2, 2024

        A:  I had the same issue and called customer support. They had me use the previous filters one-by-one until we identified the problem - the pre-filter they sent was too short and was stopping the water flow. They sent a new pre-filter that arrived in about a week. Might be the same issue for you.

        by|Apr 5, 2024
          caret
          Q:Do you offer military discount?
          by|Nov 8, 2023
          1 Answer
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          A:  I think a military discount is a great idea. Aquasana should offer that.

          by|Apr 18, 2024
            caret
            Q:Can I use this product for my ice maker in my fridge?
            by|Aug 2, 2023
            0 Answer
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            caret
            Q:How can I get a replacement for the black sediment prefilter housing only. Mine failed and broke at the bottom flooding sink cabinet and kitchen floors.
            by|Jul 22, 2023
            1 Answer
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            A:  I called customer service and had to replace the entire housing unit. I believe it was $60-$70. 

            by|Jul 24, 2023
              caret
              Q:I know you may not recommend it, but if we wanted to use a different faucet, what specs should we look at? I can't use this in my kitchen otherwise.
              by|May 26, 2023
              2 Answers
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              A:  You can use any faucet as long as you have the correct hose fittings. There may be 3/8" to 1/4" adapters needed that are not included with the product.

              by|Apr 22, 2024

                A:  Hello, We recommend ensuring that the tubing coming from the outlet that would lead to the included faucet will be compatible with the faucet you would like to use. Depending on what faucet you are getting, the matching hardware to accommodate to the outlet line will be needed. If you need the exact tubing size, please reach out to us directly and we can provide that. -Aquasana Customer Support

                by|Jan 21, 2024
                  caret
                  Q:We're using under sink Claryum 3-stage and had just replaced three filters after using it for 8 months. We had no problem until we replaced the filters. The water pressure is extremely low and literally unusable. We re-attached the filters but to no avail
                  by|May 9, 2023
                  1 Answer
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                  A:  Hi Jerry, We're sorry to hear that you are experiencing flow issues with your new filters. Please contact us directly at 866-662-6885, option 1 or by sending us an email at support@aquasana.com and we would be more than happy to provide some troubleshooting steps and assist in getting this resolved. Our phones are open Monday through Friday from 8am to 5pm CST. -Aquasana Customer Support

                  by|May 16, 2023
                    caret
                    Q:Would all water flow through the filters, even if the main faucet is being used and not the drinking faucet?
                    by|Mar 22, 2023
                    3 Answers
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                    A:  Hello, Not all water is passed through the system, the only water that will be filtered is the water that will come out of the included faucet. We have added a link to the owners manual for this system below so that you may review the installation to see how this system works. If you would like to speak with us about this system further, please give us a call at 866-662-6885, option 1 or send us an email at support@aquasana.com. https://www.aquasana.com/on/demandware.static/-/Sites-aquasana-Library/default/dw43bfcfdb/PDF/AQ-5100-5200-5300_Install.pdf -Aquasana Customer Support

                    by|Mar 24, 2023

                      A:  This kit is good for the small drinking faucet (kind of slow but very good water). The main faucet would require a much larger set of filters and a small pressure tank to keep up with the flow

                      by|Mar 29, 2023

                        A:  No. If installed correctly, water will only flow through the filters while the drinking faucet is open.

                        by|Mar 29, 2023

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