Questions and Answers for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

A:  I called customer service and had to replace the entire housing unit. I believe it was $60-$70. 

A:  You can use any faucet as long as you have the correct hose fittings. There may be 3/8" to 1/4" adapters needed that are not included with the product.

A:  Hello, We recommend ensuring that the tubing coming from the outlet that would lead to the included faucet will be compatible with the faucet you would like to use. Depending on what faucet you are getting, the matching hardware to accommodate to the outlet line will be needed. If you need the exact tubing size, please reach out to us directly and we can provide that. -Aquasana Customer Support

A:  Hi Jerry, We're sorry to hear that you are experiencing flow issues with your new filters. Please contact us directly at 866-662-6885, option 1 or by sending us an email at support@aquasana.com and we would be more than happy to provide some troubleshooting steps and assist in getting this resolved. Our phones are open Monday through Friday from 8am to 5pm CST. -Aquasana Customer Support

A:  Hello, Not all water is passed through the system, the only water that will be filtered is the water that will come out of the included faucet. We have added a link to the owners manual for this system below so that you may review the installation to see how this system works. If you would like to speak with us about this system further, please give us a call at 866-662-6885, option 1 or send us an email at support@aquasana.com. https://www.aquasana.com/on/demandware.static/-/Sites-aquasana-Library/default/dw43bfcfdb/PDF/AQ-5100-5200-5300_Install.pdf -Aquasana Customer Support

A:  This kit is good for the small drinking faucet (kind of slow but very good water). The main faucet would require a much larger set of filters and a small pressure tank to keep up with the flow

A:  No. If installed correctly, water will only flow through the filters while the drinking faucet is open.

A:  Hello Kenni, Our Reverse Osmosis is tested and certified to reduce fluoride! We have added a link to this system below in case you are interested! https://www.aquasana.com/under-sink-water-filters/reverse-osmosis-claryum/brushed-nickel-100236725.html -Aquasana Customer Support

A:  Yes it does, I have 2 units, one under my sink to a faucet, and 1 to my refrigerator water and ice supply . I have no problem with mineral build-up . Very satisfied.

A:  We bought our system about 8 months ago and have not experienced that condition. The only thing I can think of is old filters. They suggest changing filters every 6 months. We haven't changed ours yet as they are behind in manufacturing inventory. Hope this helps.

A:  Hello, Unfortunately, the AQ-5300+ Max Flow System will not help reduce nor remove radium from the drinking water. The AQ-5300+ has been tested and certified to NSF/ANSI Standards 42, 53 (includes P473), and 401 for the reduction of over 97% of chlorine and chloramines, 99% of lead, and 96% of PFOA/PFOS. It’s also certified to reduce mercury, chlorine-resistant cysts, herbicides, pesticides, VOCs, pharmaceuticals, and more. -Aquasana Customer Support

A:  Mike, Thank you for your question. Yes! The AQ-5300+ was designed to emit an audible tone when a new set of filters is required. With the new set of filters, a replacement battery will be included. -Aquasana Customer Support

A:  Jason, We are happy to process an order for a replacement housing. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you. We look forward to hearing from you! -Aquasana Customer Support