Questions and Answers for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

A:  Yes it does. 

A:  Yes it does. We are very happy with our Aquasana. We purchased the filters for life, which makes it super simple to stay up to date

A:  Ranshel, Thank you for your question. Yes! The water flow direction is highly important when installing the system. -Aquasana Customer Support

A:  Hello, Thank you for your question. As some of the most highly certified and tested water systems, we are confident in the performance, purity, and quality of each part that we use to assemble this product. All of our systems are certified non-BPA, non-leaching by NSF International, a third-party nonprofit entity that develops standards for clean water, food, and consumer products. We are based in the United States and the filters along with the media are assembled within the United States. -Aquasana Customer Support

A:  Hello John, Thank you for your email. Yes, the filter with the white cap is meant for the housing with the red label. The color of the cap will not affect the filtration process and there is no difference in filtration. If you have any questions or concerns, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support

A:  Hello, We recommend that you use the faucet provided with your purchase. We have extensively tested the system with the faucets included. The faucets are NSF-tested and certified to contain no lead. In addition, they will not impart any unwanted chemicals into your water. -Aquasana Customer Support

A:  Hello, Thank you for your question. The AQ-5300 and the AQ-5300+ both feature 5-micron filters. If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST. -Aquasana Customer Support

A:  Hello, We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps: Step 1: Turn off the main water supply underneath the sink. Step 2: Remove the sump from the manifold and reconnect. Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops. Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue. Step 5: Once re-threaded and re-attached, test by turning the water supply back on. If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support

A:  Hello, Thank you for your question. We are happy to help replace the faucet stem! Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST, or email us at support@aquasana.com. We look forward to hearing from you! -Aquasana Customer Support

A:  Hello Dion, Thank you for your question. The AQ-5300+ Max Flow will not help reduce fluoride from the drinking water. The system has been tested and certified to NSF/ANSI Standards 42, 53 (includes P473), and 401 for the reduction of over 97% of chlorine and chloramines, 99% of lead, and 96% of PFOA/PFOS. It’s also certified to reduce mercury, chlorine-resistant cysts, herbicides, pesticides, VOCs, and pharmaceuticals. -Aquasana Customer Support

A:  Hello, Thank you for reaching out. Kindly proceed with the following troubleshooting steps: Step 1: Turn off the main water supply underneath the sink. Step 2: Remove the sump from the manifold and reconnect. Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops. Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue. Step 5: Once re-threaded and re-attached, test by turning the water supply back on. If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST. -Aquasana Customer Support