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Questions and Answers for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

Internet #301960402

Model #THD-5300.62

Store SKU #1002493488

  • Easily replace filters without disconnecting hoses or water lines
  • NSF certified to remove 97% of chlorine and 97% of chloramines
  • Built-in PID alerts you when it's time to change filters

Questions & Answers

499Questions
caret
Q:Where is the battery door on the AQ-5300? I can't tell from the instructions.
by|Jun 2, 2021
2 Answers
Answer This Question

A:  Hello Bob, Thank you for your question. The battery door for the AQ-5300 is located on the top center section of the manifold. There you will visually locate the battery holder with a pull-out tab. Once you have located the battery door, we kindly ask you to remove and discard the old battery. You will then place the new battery on, positive side facing to the back. When inserted properly, your system will beep (5) times and blink red. If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support

by|Jun 3, 2021

    A:  It's on the top, slightly to the right of the "Aquasana" name.

    by|Nov 14, 2023
      caret
      Q:Following up on filtration size - what is the filtration size for all 3 filters not just the prefilter. The Everpure H 300 is 0.5 microns. 20 microns is ok for sediment but not for cysts etc.
      by|May 16, 2021
      1 Answer
      Answer This Question

      A:  Good Afternoon, Thank you for reaching out to us! Aquasana drinking filters are certified by the NSF to reduce contaminants down to 0.5 microns, our Pre-filter is 5 microns. If you have any further questions please contact us at 866-662-6885. Best, Aquasana Customer Support 866.662.6885 Option 1 www.aquasana.com

      by|May 18, 2021
        caret
        Q:Why after replacing the 3 filters on my 5300 I no longer have any water pressure. The water basically drips out and takes me 3 min to fill an 8 oz glass. 
        by|May 10, 2021
        1 Answer
        Answer This Question

        A:  Good Afternoon, Thank you for contacting us. We certainly wish to help resolve this soon! Kindly proceed with the following troubleshoot steps: Step one: Turn off the main water supply underneath the sink. Step two: remove the sump from the manifold Step three: reconnect the sump to the manifold. Ensure connection points align, and turn the sump from left to right until it stops. Step four: Test by turning the water supply  If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST. Best Regards, Aquasana Customer Support p: 866.662.6885, Option 1 a: 6310 Midway Rd     Haltom City, TX 76117

        by|Apr 2, 2023
          caret
          Q:When using the faucet, can you turn on the water and walk away while the water flows, or do you have to continually hold the faucet handle open for the water to flow?
          by|Apr 29, 2021
          1 Answer
          Answer This Question

          A:  This is not a spring loaded faucet handel. You can turn it on and let go as you would with most normal home faucets.

          by|May 30, 2021
            caret
            Q:What is the total vertical space required for installation, with room to change the filters?
            by|Apr 11, 2021
            1 Answer
            Answer This Question

            A:  I don't own the home anymore, but it was under the kitchen sink. It was a little tight when we changed the filters. My water was questionable at this house and this system worked very well.

            by|Apr 18, 2021
              caret
              Q:How long is the poly tubing that's included with the faucet system?
              by|Mar 18, 2021
              1 Answer
              Answer This Question

              A:  There are two. They are roughly 2 and 3 feet.

              by|Mar 24, 2021
                caret
                Q:Do you have to use the provided faucet? 
                by|Mar 3, 2021
                1 Answer
                Answer This Question

                A:  No, but the faucet you use has to match the connector to the filter. FYI: We have recommended the filter to several friends and family members and all have chosen to use the faucet that comes with the filter.

                by|Mar 11, 2021
                  caret
                  Q:How can I install this system for water dispenser on countertop and to the ice maker line to refrigerator?
                  by|Feb 12, 2021
                  1 Answer
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                  A:  You can go to your local hardware store and get another fitting just like the one Aquasana sent you with your install kit. Install that fitting right on top of the fitting you installed from Aquasana then hook up the service line to your counter top dispenser. Now you have a place for the water line that feeds your filters and the water line that feeds your refrigerator. I hope I made this clear. Glad to help.

                  by|Mar 1, 2021
                    caret
                    Q:How can I get filter replacement for AQ-RO3
                    by|Feb 2, 2021
                    1 Answer
                    Answer This Question

                    A:  You should be able to order them from the website or have them put on Auto-Ship.

                    by|Feb 5, 2021
                      caret
                      Q:I have the Aquasana app, but the percentage of the filter life isn't showing. My Bluetooth is on. Any suggestions? I changed the battery around, thinking the installer had it in wrong. Which way does the battery go?
                      by|Jan 23, 2021
                      1 Answer
                      Answer This Question

                      A:  Good luck with the bluetooth. I never got it to work. Now as for the filter, I love it and am on the automatic replacement program.

                      by|Aug 1, 2023

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