Questions and Answers for Aquasana 3-Stage Under Counter Water Filtration System with Faucet in Oil Rubbed Bronze

A:  Hello, We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. To better assist you, we ask that you email us your contact information including a callback number directly at support@aquasana.com. With this information in hand, we will work to best assist you. We look forward to hearing from you! -Aquasana Customer Support

A:  Hello, Thank you for your question. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com. We will take the next steps to discuss your warranty options. -Aquasana Customer Support

A:  Hello, Thank you for your question. Unfortunately, the AQ-5300 nor the AQ-5300+ Max Flow will help reduce or remove arsenic from the drinking water. Our Reverse Osmosis System has been tested and certified to NSF/ANSI Standards 42, 53 (includes P473), 58, and 401 to effectively reduce 88 contaminants. It will also help reduce 97% of arsenic in the drinking water. https://www.aquasana.com/under-sink-water-filters/reverse-osmosis-claryum/brushed-nickel-100236725.html -Aquasana Customer Support

A:  Hello, Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you’re open to discussing your experience further, please contact us with your customer and purchase order information, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com. We look forward to hearing from you! -Aquasana Customer Support

A:  Hello, Thank you for your question. The Reverse Osmosis is the only system that we offer to help reduce fluoride from the drinking water. All of our other drinking systems have been tested and certified to NSF/ANSI Standards 42, 53 (includes P473), and 401 for the reduction of over 97% of chlorine and chloramines, 99% of lead, and 96% of PFOA/PFOS. It’s also certified to reduce mercury, chlorine-resistant cysts, herbicides, pesticides, VOCs, pharmaceuticals, and more. -Aquasana Customer Support

A:  Yes. I installed this system and replaced my existing soap dispenser with the faucet. No problem.

A:  Hello, Thank you for your question. The faucet that is included with The AQ-5300+ Max Flow requires a 1/2" hole. -Aquasana Customer Support

A:  Yes, that’s where we put it. 

A:  Hello, Thank you for your question. The faucet that is included with The AQ-5300+ Max Flow requires a 1/2" hole. -Aquasana Customer Support

A:  Hello, Thank you for your question. We recommend that you use the faucet provided with your purchase. We have extensively tested the system with the faucets included. The faucets are NSF tested and certified to contain no lead. In addition, they will not impart any unwanted chemicals into your water. -Aquasana Customer Support

A:  I called customer service for a similar situation and had to place a quarter underneath the filter. There was a small space that didn’t allow the filter to engage properly

A:  The under-sink tri filter setup is more-straight forward than the whole house approach where for example the main filter has charcoal etc. that can pressurize upward into the neck and produce a blockage. The only way to resolve is to shut off the water and allow it to settle back out, then turning on the water again, slowly. It's hard to say if the 2nd filter in your setup is behaving similarly. I didn't notice any issues when installing a tri setup under my kitchen sink. The water flowed easily into all filters.

A:  Good afternoon, Thank you for reaching out to us. I have provided a link down below for the performance data sheet for the three-stage system. The three-stage provides healthy water by reducing 77 contaminants including lead, PFOA/PFOS, cysts, chlorine, pesticides, and more. https://www.aquasana.com/on/demandware.static/-/Sites-aquasana-Library/default/dw5cd33ea5/PDF/AQ-5100-5200-5300_Install.pdf If you have any further questions please contact us at 866-662-6885. Best, Aquasana Customer Support