Thank you for taking the time to share your feedback. We are sorry to learn you have experienced issue with your seat. Molded wood toilet seat required special care and cleaning. We recommend cleaning toilet seat with worm soapy water and soft cloth. To disinfect the seat you can clean with antibacterial hand soap. Bathroom cleaners are harsh and can stain the seat or take the paint off. Please contact our friendly customer service at 1-888-722-6488 if you would like to discuss your concerns. We look forward hearing from you.