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Customer Reviews for Bond Manufacturing Napa Valley Fountain

Internet #100670134

Model #Y97016

  • Tiered pedestal design provides a sophisticated look
  • Trickling water brings relaxation and tranquility to your space
  • Easy-to-assemble design does not require plumbing

Customer Reviews

  • 3.9
    out of 87 reviews
  • 80% recommend this product
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Showing 1-30 of 87 reviews
easy to assembly
easy to assembly
by
Response from BondManufacturingSep 5, 2019
Thank you for sharing with us, enjoy! BondManufacturing
  • Verified Purchase
  • Recommended
Better check the color **see picture**
This fountain is great but you better check the color. The actual color is a medium bronze. It is not beige/bisque. luckily for me my wife wanted a darker color so we are all good.
by
Response from BondManufacturingNov 14, 2018
Hi there! Thank you for sharing your feedback with us. Due to the handcrafted nature of this product, the color may vary slightly. If you ever have any questions for us, we're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. Have a great day! BondManufacturing
    • Recommended
    First off, the color is no where near what is illustrated. It is a dark bronze at best. Luckily, ...
    First off, the color is no where near what is illustrated. It is a dark bronze at best. Luckily, it can be easily painted lighter ( with plastic spray paint) that Home Depot also carries. Original color may work for you, if you live in Sedona, AZ. Easy to assemble and easy to maintain. The birds love it in the summer heat. The fountain looked kind of bare on the patio so I bought some inexpensive Home Depot pots and put aloe vera plants in them around the base. The hearty plants get watered by the fountain moisture and it is like a mini ecosystem. We and the birds are very happy with this purchase! The water pump motor that comes with it is a nice one, but if you are not careful about how you position it in the fountain, it will start sucking air long before the water level in the bottom bowl is half-empty. Position the pump with the water intake facing down, inside the lowest position in the internal pipe structure next to the elevated pipe where the pump wiring goes. I also installed a nylon mesh basket under and around the pump ( cheap evaporator cooler pump part, also available at Home Depot) to add extra filtration. Works great! Easy to remove and clean. If you (and the birds) enjoy your fountain as much as we/ours do, occasionally add some diluted hydrogen peroxide to prohibit/limit algae growth. Won't hurt the birds or the water pump and will keep your fountain clean! Enjoy this purchase!
    by
    Response from BondManufacturingSep 10, 2018
    Thanks for sharing your feedback with us! We're pleased to know you , and the birds, are happy with this fountain :) BondManufacturing
    • Verified Purchase
    • Recommended
    5 found this review helpful
    The fountain arrived in fine shape. Been running for about a month. Easy to assemble, pump works ...
    The fountain arrived in fine shape. Been running for about a month. Easy to assemble, pump works very well. One problem I have encountered is leveling the fountain. It sits on a level pad but no matter what I do, the upper tiers lean slightly, which cause uneven water flow out of the bowls. I finally tied a nylon cord beneath the upper most bowl and forced it to lean towards a nearby tree. Not very visible from a distance but until I find a way to straighten the upper parts it will have to do. I also find it necessary to refill frequently, even though the pump is set to a low volume. /Users/larryjackson/Downloads/IMG_1475 2.JPG
    by
    • DIY
    • Verified Purchase
    • Recommended
    1 found this review helpful
    The fountain was packed well and easy to assemble. The pump was a little tight fitting in the spa...
    The fountain was packed well and easy to assemble. The pump was a little tight fitting in the space provided and the tubing connecting the pump to the top section of the fountain had a cut in it, but it still worked I just don't know for how long it will last. Overall it took only around 20 minutes to assemble and we added a light kit to it at the same time. We then filled it up with water and it worked great we love it. The fountain provides a soothing environment and it looks great.
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    This is an update to my February 27 review. I have pulled the fountain out of storage for its sec...
    This is an update to my February 27 review. I have pulled the fountain out of storage for its second season. Happily, the pump fired right up. But as promised, I have posted pictures to show how badly the finish rubs off even when cleaning with a soft (baby bottle) brush and cloth. Also, I paid WELL over $200 ($268?) for this last year and I see now that it us only $192. Another disappointment.
    by
    Response from BondManufacturingJun 6, 2017
    We are terribly sorry to hear how your fountain has worn. Have you contacted us to file a warranty claim? If not, please do so at 1.866.771.2663 M-F from 8 am - 4:30 pm PST and reference CID149797. Unfortunately, it is not uncommon for prices to drop as new models are released.

    We hope to speak with you soon! BondManufacturing
      9 found this review helpful
      My first opinion of the product was just Ok. The color in the picture online is not a light brown...
      My first opinion of the product was just Ok. The color in the picture online is not a light brown but is more of a chocolate brown.. Not a big deal but just different. The quality of the fountain is a little lacking. Once put together you need to make many adjustments to get the pieces to line up and appear level. The fountain must be perfectly level or the water will not flow properly. There also is a speed adjustment on the pump but does not really work well. The other thing that bothered me is the water level of the bottom bowl. The water level has to be almost to the top of the bowl because the holes that feed the water to the pump are way too high. You dont see that in the picture. All in all it is ok and not worth returning. Also remember that Wayfair has the same fountain for $100 more...
      by
      Response from BondManufacturingJun 6, 2017
      Hi Scott! Thank you for sharing your feedback with us. The color will vary, due to the fact that each fountain is hand painted by our professional artisans, thank you for understanding. on the other hand, we are a little worried about your pump, your description is abnormal and we'd like to speak with you to learn more to help. We are available at 1.866.771.2663 M-F from 8 am - 4:30 pm PST, reference CID149808. We hope to hear from you soon! BondManufacturing
      • Pro
      • Verified Purchase
      • Recommended
      12 found this review helpful
      Great Value
      Good looking after installation. Super easy to install. Worked well from the moment I set it up. For the price it is more than I expected.
      by
      • DIY
      • Verified Purchase
      • Recommended
      7 found this review helpful
      I love the fountain itself but it splashes a lot and if you aren't careful you will burn up the m...
      I love the fountain itself but it splashes a lot and if you aren't careful you will burn up the motor. I have to fill it daily and I missed a day and yes, have to buy another motor. that is the only fault I have with it
      by
      Response from BondManufacturingMay 8, 2020
      Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663. BondManufacturing
        It works but is surprisingly small...
        It works but is surprisingly small
        by
        • Verified Purchase
        Well made, extremely simple to assemble, very satisfied with the...
        Well made, extremely simple to assemble, very satisfied with the fountain.
        by
        Response from BondManufacturingAug 2, 2019
        Thanks for sharing your feedback with us Ron, enjoy! BondManufacturing
        • Verified Purchase
        Was easy to put up...
        Was easy to put up
        by
        Response from BondManufacturingAug 2, 2019
        Thanks for sharing with us Donald, enjoy! BondManufacturing
        • Verified Purchase
        It is too deep for birds to take a bath. I put a brick down in the bottom. Otherwise, it is a p...
        It is too deep for birds to take a bath. I put a brick down in the bottom. Otherwise, it is a pretty fountain.
        by
        Response from BondManufacturingFeb 19, 2020
        Thank you for your feedback Mollie. We do recommend a bird bath if you're interested in something that would be deep enough for birds to bathe. For more information, please do not hesitate to contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663. BondManufacturing
        • Verified Purchase
        • Recommended
        This is one of the best purchases I hv ever made. It is beautiful and such a great addition to m...
        This is one of the best purchases I hv ever made. It is beautiful and such a great addition to my flower garden. It is very well made and easy to assemble. Love it!!!!
        by
        Response from BondManufacturingFeb 19, 2020
        We sincerely appreciate your feedback, enjoy! BondManufacturing
        • Verified Purchase
        • Recommended
        Love it!...
        Love it!
        by
        Response from BondManufacturingFeb 19, 2020
        Thank you so much for your feedback, enjoy! BondManufacturing
        • Verified Purchase
        Wonderful overall product and it looks great. Only negative was...
        Wonderful overall product and it looks great. Only negative was slag left over on section interfaces when it was made. Had to chip on it to get sections to come together properly. Spray the entire thing with Rust-O-Oleum Satin Finish Protectant and you will not have to worry about weathering or chiping, ever. Also ran a simple drip hose line with adjustable head up to first level. Adjust and no more bothering with having to add water. Would buy again.
        by
        • Verified Purchase
        It’s the most amazing fountain,my garden looks so beautiful with It ,I definitely recommend..
        It’s the most amazing fountain,my garden looks so beautiful with It ,I definitely recommend..
        by
        Response from BondManufacturingOct 24, 2018
        Thank you for sharing with us Leticia, enjoy! BondManufacturing
        • Verified Purchase
        • Recommended
        2 found this review helpful
        short hose
        We put this together and the hose from the finial to the pump is so short the pump hangs in mid air so cannon be kept submerged. It had some damage apparently from some very rough handling.
        by
        Response from BondManufacturingOct 8, 2018
        Hi there! We're sorry to hear that you're experiencing some trouble with the pump, it should be submersible. Please give us a call so we can learn more to help. We're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to connect soon! BondManufacturing
          • Recommended
          I can not get it to maintain water. If...
          I can not get it to maintain water. If I set the flow lower, than not all the down spouts function, too high they splash the water out of the fountain. The parts when put together are also off (not even). I’m at a loss as I can’t keep filling it every day.
          by
          Response from BondManufacturingSep 26, 2018
          Hi there! Please give us a call so we can help, we're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to connect soon! BondManufacturing
          • Verified Purchase
          Beautiful ...
          Beautiful
          by
          Response from BondManufacturingSep 18, 2018
          Thanks for sharing with us Stanley, enjoy! BondManufacturing
          • Verified Purchase
          i have to add about a gallon to a...
          i have to add about a gallon to a gallon and a half every other day or pump will be out of water. I am waiting for a new pump from the company to see if it solves the problem and if it does not i am bringing it back for a full refund. not happy custormer. JOHN MILLS
          by
          Response from BondManufacturingAug 22, 2018
          John, we're sorry to hear that you are not happy with your fountain. We hope the new pumps helps turn this experience around. If there's anything else we can do on our end to help, please email us at Happy2Help@Bondmfg.com. Have a great day! BondManufacturing
          • Verified Purchase
          Damaged and dark brown in color! Called number on product...
          Damaged and dark brown in color! Called number on product Bond Mfg and was told that they only handle pump parts not fountain parts!! They told me to call Home Depot and agreed to refund because they couldn’t get pieces that were damaged!!! I do not recommend this product (Bait and switch) sale!!!
          by
          Response from BondManufacturingJun 19, 2018
          Doreen, we're terribly sorry to hear this. Any shipping damages must be resolved with the retailer, as this is not a manufacturing defect. Should any damage occur over time as a result of a defect, we would provide the needed parts, or a replacement, free of charge. To learn more about our warranty, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT, or you can always email us at Happy2Help@Bondmfg.com. We hope this helps! BondManufacturing
          • Verified Purchase
          Fountain was returned. Unable to connect to electric line...
          Fountain was returned. Unable to connect to electric line
          by
          • Verified Purchase
          The product looked fine and assembled easily. Water in the top tier was very low and a couple of ...
          The product looked fine and assembled easily. Water in the top tier was very low and a couple of days later, nonexistent. We disassembled the unit to discover the water tube from the fountain had disconnected from the top tier. It appeared as though some adhesive type material was used to attach the plastic tube to the top unit, and it had dried out and come loose. I sent a claim to the manufacturer as required (www.bondmfg.com) and as yet (May 23, 2018) have had no response. VERY DISAPPOINTED!
          by
          Response from BondManufacturingMay 31, 2018
          We're terribly sorry to hear this and apologize for the delay. We are currently experiencing some technical issues with the website, resulting in failed warranty submissions. Our web developers are working on this issue, so in the meantime, please contact our Parts & Warranty Department directly at 1.866.771.2663 M-F from 8 am - 4:30 pm PDT and they will be able to help resolve this for you quickly. Thank you! BondManufacturing
          • Verified Purchase
          1 found this review helpful
          I like it, easy to assemble. Looks good...
          I like it, easy to assemble. Looks good
          by
          • Verified Purchase
          We love our fountain. The sound is soothing in the garden, and it looks pretty in the sunlight.
          We love our fountain. The sound is soothing in the garden, and it looks pretty in the sunlight.
          by
          Response from BondManufacturingMay 1, 2018
          Thank you for sharing with us Monica, enjoy! BondManufacturing
          • Verified Purchase
          • Recommended
          The base of the product was very thin in places and has already cracked. Set the fountain on lev...
          The base of the product was very thin in places and has already cracked. Set the fountain on level concrete slab and the fountain leaned to one side quite a bit.
          by
          Response from BondManufacturingMay 1, 2018
          Howard, we're sorry to hear this! Please send us a photo to Happy2Help@Bondmfg.com and we'll be happy to help provide a resolution. We hope to connect soon! BondManufacturing
          • Verified Purchase
          I have this Fountain before lasted me 8 years and...
          I have this Fountain before lasted me 8 years and accidentally was broken so I went ahead and ordered another one definitely worth the price the color is better than the first one it's shorter than the first one but all in all it's really pretty for the price you can't beat it
          by
          • Verified Purchase
          great
          great
          by
          • Verified Purchase
          • Recommended
          Easy to assemble. Paint already chipping off but works ok...
          Easy to assemble. Paint already chipping off but works ok so far.
          by
          Response from BondManufacturingApr 3, 2018
          Oh no, we're sorry to hear that! Please give us a call so we can learn more to help. We're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PST, or you can email us at Happy2Help@Bondmfg.com. We hope to connect soon! BondManufacturing
          • Verified Purchase
          2 found this review helpful
          Showing 1-30 of 87 reviews