Doreen, we're terribly sorry to hear this. Any shipping damages must be resolved with the retailer, as this is not a manufacturing defect. Should any damage occur over time as a result of a defect, we would provide the needed parts, or a replacement, free of charge. To learn more about our warranty, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT, or you can always email us at Happy2Help@Bondmfg.com. We hope this helps!