Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Feb 17, 2021
Easy window to install. Great price and good quality....
Easy window to install. Great price and good quality.
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Verified Purchase
Feb 17, 2021
The window was a great condition. Couldn't be happier in...
The window was a great condition. Couldn't be happier in this purchase.
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Verified Purchase
Dec 6, 2020
Very premium look and feel to these windows and casing....
Very premium look and feel to these windows and casing. I was pleasantly surprised that it also blocked out a majority of outside noise and had a nice tint to it, the screen also was quality and almost acted like a privacy screen at times of the day. I use it in my bathroom by opening to vent and circulate air into, after a hot shower. Only gripes are that the rotating lever is too near the glass, so installing a blinds system flush is not possible, annoying curtains are the only way to get complete privacy and still have access to the lever, but if you installed it in a nook framing with plenty of room near the bottom depth and height to pull down the blind and leave room for the lever than I suppose it is possible, definitely a hindsight on my part, but wished there was more instruction on this than just a jeld wen sticker slapped on the window.
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Verified Purchase
Nov 17, 2020
Window was good. Needed more directions for my application but...
Window was good. Needed more directions for my application but contacted JELD-WEN.
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Response from YourJELD-WENTeamNov 17, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 24, 2020
Very good product, happy with the quality, installation is straight...
Very good product, happy with the quality, installation is straight forward even for me (last then five windows I installed) would recommend to anyone!
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Response from YourJELD-WENTeamNov 16, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 7, 2020
The window is beautiful. The only issue I had was...
The window is beautiful. The only issue I had was right hand versus left hand swinging. It is opposite from a door. I ordered a right hand thinking the hinges would be on the right and, with your back to the hinges, it would swing right. I was wrong. A right hand window latches on the right, hinges on the left and it swings to the left. One of the Home Depot pictures actually shows this. I did not see it before I bought it but I am still happy with it.
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Response from YourJELD-WENTeamNov 16, 2020
Thank you for taking the time to provide this review. We appreciate your feedback
Verified Purchase
2 found this review helpful
Sep 13, 2020
Thrilled windows arrived earlier than estimated! A prefinished option would...
Thrilled windows arrived earlier than estimated! A prefinished option would have been great.
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Response from YourJELD-WENTeamNov 17, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Sep 8, 2020
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Verified Purchase
Aug 19, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 14, 2020
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Verified Purchase
Aug 6, 2020
Our builder has made numerous adjustments, but it still will...
Our builder has made numerous adjustments, but it still will not close without someone going outside and pushing the window closed. It is going to be returned.
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Response from YourJELD-WENTeamAug 7, 2020
I am sorry you are having issues with your w2500 window. You can contact our customer service department and request a service call for tech to come and inspect the window and address the issue as well. Call customer service at 800-246-9131 Opt 2 and we can get you to our customer care team.
Verified Purchase
1 found this review helpful
Aug 6, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 4, 2020
They are better then expected....
They are better then expected.
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Verified Purchase
Jul 7, 2020
Window opens to less than 90 degrees, not sure if...
Window opens to less than 90 degrees, not sure if the specifications mention this but it’s good to know if using for an egress. We liked the outswing option offered. Interior wood is unfinished. Easy to install.Order came ahead of schedule and in good condition.
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Verified Purchase
1 found this review helpful
Jun 22, 2020
Honestly, I'm really disappointed with the quality of this window....
Honestly, I'm really disappointed with the quality of this window. Compared to other windows I've purchased in the past around this price range, this window is of significantly lower quality. The framing that makes up the window is made of a very thin wood material, that feels as if it might break with everyday use. The glass itself seems very thin and I'm concerned about heat loss in the winter. The mechanics to open/close the window are loose and flimsy, look to be made of cheap material. Overall surprised of the lack of quality. I will not be buying this type of window again.
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Response from YourJELD-WENTeamJun 22, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Jun 17, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 12, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jun 11, 2020
Product met my expectations. Good quality arrived at the store a couple of day sooner than they p...
Product met my expectations. Good quality arrived at the store a couple of day sooner than they promised.
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Verified Purchase
Recommended
Jun 2, 2020
Window was great but would have been helpful if the...
Window was great but would have been helpful if the description stated the interior wasn’t finished and didn’t come with the hardware (window crank and cover)
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Verified Purchase
1 found this review helpful
May 29, 2020
Well made window. The wood casing can be painted any...
Well made window. The wood casing can be painted any color to match your decor. Definitely recommend.
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Verified Purchase
May 1, 2020
Shipped to home and all 5 windows made it safe...
Shipped to home and all 5 windows made it safe and sound. Install went easy and they are quality built.
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Response from YourJELD-WENTeamMay 1, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Mar 14, 2020
Beautiful windows, includes screens, and delivery was much faster than...
Beautiful windows, includes screens, and delivery was much faster than predicted. Much nicer than the other expensive brands
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Response from YourJELD-WENTeamMar 18, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Mar 3, 2020
Good windows...
Good windows
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Response from YourJELD-WENTeamMar 3, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Feb 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamFeb 28, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jan 3, 2020
Contrary to the description and the picture in the first review this window does meet the square ...
Contrary to the description and the picture in the first review this window does meet the square footage and the 20in clear opening that is required for an egress window. I called HD and they told me the sq footage met the requirement but were unable to tell me the size of the clear opening so I called Jeld Wen directly and was told that the clear opening was 21.8 ins. This meets the requirement for an egress window.
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Response from YourJELD-WENTeamMar 25, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Recommended
1 found this review helpful
Dec 10, 2019
Came well packaged.Fit perfectly.Good Quality....
Came well packaged.Fit perfectly.Good Quality.
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Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 15, 2019
Perfect basement egress window....
Perfect basement egress window.
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Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
1 found this review helpful
Aug 14, 2019
4 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jul 5, 2019
the window casing was bent from improper handling and insufficient packaging insulation, I will n...
the window casing was bent from improper handling and insufficient packaging insulation, I will not order from home depot again.
the window itself is well made and works smoothly.
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.