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Customer Reviews for Rheem Prestige 9.9 GPM Natural Gas High Efficiency Combi Boiler with 199000 BTU

Internet #308997826

Model #RCBH199DVLN

  • Provides space heating AND continuous hot water
  • Saves space: replaces both a boiler & tank water heater
  • Saves Energy: high efficiency saves energy costs

Customer Reviews

  • 3.9
    out of 55 reviews
  • 25% recommend this product
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Showing 1-30 of 55 reviews
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    1 found this review helpful
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      by
        setup was a little confusing, but the manual was helpful...
        setup was a little confusing, but the manual was helpful as well as calling customer service. so far the heater has been working great for the last 2 months.
        by
          Owner can Install with Knowledge of heating systems
          I bought and installed the unit 4 monthes ago as a backup heating system because my existing system is getting older. I was impressed with the ease of installation of the combi although the Piping to it was serious to incorperate into my existing system. Doable though. I can run either system independantly or run both together at the same time. I do reccomend this unit but beware if your going to install it yourself. Make sure you understand the thermostat circuit befor you buy it. There is little to no info out there about it.
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            • Recommended
            3 found this review helpful
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
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              by
                This replaced an old boiler AND a hot water tank....
                This replaced an old boiler AND a hot water tank. Installed ourselves and saved a boatload of money.
                by
                  2 found this review helpful
                  by
                    It was fun & quick installing on the wall...
                    It was fun & quick installing on the wall and freed up a lot of space on the floor where the old style traditional boiler and water heater once stood. Water heated up really quick and the central heating should still be observed in the winter. Expected to run that without a hitch.
                    by
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    • Verified Purchase
                    It took that boiler a month to begin its journey...
                    It took that boiler a month to begin its journey to my house and I still had to go and pick it up.
                    by
                    Response from RheemMay 24, 2021
                    Hi Aisha,

                    Thank you for choosing Rheem and for being patient with the delivery time. If we can ever help answer any questions about your new boiler please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

                    Jennifer rheem
                    • Verified Purchase
                    1 found this review helpful
                    Love this thing
                    I bought this unit to replace my old 100000btu boiler. This unit is having no trouble keeping up with our demands love it.
                    by
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
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                      • Verified Purchase
                      I own a small construction company in Washington DC, and...
                      I own a small construction company in Washington DC, and I installed this unit in my clients basement to replace a very old and in efficient boiler and tank water heater. The installation process was straightforward and easy. There were a couple things I discovered, one is that the unit actually has its own recirculation pump so if you only have one zone you will not need an external recirculation pump. The other is that you will need to tap into two areas for the auto fill function, one being the included hook up and the other being into your supply side on the hydronic heat loop.
                      by
                      • Verified Purchase
                      8 found this review helpful
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
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                      • Verified Purchase
                      It has only been in service for a month. With...
                      It has only been in service for a month. With that said Installation was not that bad. Due to price and availability of CPVC for the exhaust vent it is running at the lower temperature settingand standard PVC(factory default) Our coldest day so far this year was 5deg F. With a 1300sqft 100 year old balloon frame house and no insulation it has done a good job of keeping the house at 71deg. I do not suspect that at this setting it will run 2 showers on the coldest day at the same time. I did notice a drop in domestic water temp while taking a shower and using the washing machine at the same time. I will say that with just 1 shower it works great. House is nice and toasty with endless supply of very hot water. It did shut down once due to a defective back flow-preventer that would not flow in any direction. You need to go in to the factory settings menu to clear the code before it will restart at full power. It seems to go in to a safe mode even if it detects the proper water level. You must clear the code for it to get back to normal temperatures. I do not see any of this as the fault of the unit. I knocked one star off because it did not come with a flush valve assembly. It is essential to clean these to keep them in good order. It should be included.
                      by
                      • Verified Purchase
                      7 found this review helpful
                      work well and don't have to worry about it ....
                      work well and don't have to worry about it .
                      by
                      • Verified Purchase
                      After having to completely replace the first unit I installed...
                      After having to completely replace the first unit I installed in August because of poor quality, the second one I installed seems to be holding up, but I don't have much hope. Rheem tech support is horrible and they could only read from a computer screen what the issue could be! I went 4 weeks with no heat and hot water!
                      by
                      Response from RheemJan 31, 2021
                      Hi Jason,

                      So sorry to hear about the experience you had when calling Technical Support. Our team is trained to go through a series of questions to help properly diagnose the issue with your water heater. We would like to speak with you in greater detail about your customer service experience. I will be reaching out to the email address you have provided and look forward to speaking with you soon.

                      Jennifer rheem
                      • Verified Purchase
                      2 found this review helpful
                      Easy install, good product
                      Easy install, good product
                      by
                      • Verified Purchase
                      • Recommended
                      So far so good, it does exactly what it is...
                      So far so good, it does exactly what it is supposed to do. This unit heats my garage and house as well as domestic hot water easily. No issues so far, and at a good price.
                      by
                      • Verified Purchase
                      3 found this review helpful
                      DONT BUY IT
                      I AM IN MA STATE, GOT THIS BOILER FROM HOME DEPOT. NOW I CANT FIND A COMPANY TO INSTALL AND CANT GET ANY HELP FROM HOME DEPOT R RHEEM. DONT BUY IT UNLESS YOU NEED NEVER TO BE INSTALED OR SERVICED.
                      by
                      Response from RheemSep 14, 2020
                      Hi,

                      We apologize for the inconvenience and appreciate you bringing this to our attention. Please visit Rheem.com and use our "Find a Pro" tab to help find an installer in your area. If you need additional assistance please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

                      Jennifer rheem
                        4 found this review helpful
                        Well built unit. Straightforward installation and easy to understand manual.Provides...
                        Well built unit. Straightforward installation and easy to understand manual.Provides more than adequate hot water. Cannot comment on heating operations until cooler weather arrives.
                        by
                        • Verified Purchase
                        4 found this review helpful
                        My plumber said this was pretty easy to install. The...
                        My plumber said this was pretty easy to install. The hot water it produces is great and the pressure is better than I had before. So far I have no complaints and feel great about this purchase
                        by
                        • Verified Purchase
                        5 found this review helpful
                        Works as advertised.( Maybe even better.)...
                        Works as advertised.( Maybe even better.)
                        by
                        • Verified Purchase
                        2 found this review helpful
                        Showing 1-30 of 55 reviews

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