Customer Reviews for Samsung 7.4 cu. ft. Gas Dryer with Steam in White

Thanks for the wonderfully detailed review, Robert! Function, value, and great design are the features of a quality appliance! We're so glad you choose Samsung to be part of your home. ^Shifa

That's our goal! To provide the best product and the best experience for you and your family! We're privileged to be a part of your home. ^Shifa

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about rust around your bleach compartment and get that handled for you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139162432. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat

Hey Trustismutual, we are delighted to hear that your unit is working great! Thank you for thinking of Samsung. ^SuSu

Hi, Greg. We appreciate you bringing this to our attention, and I would love to assist you with the dampness in your clothes upon the cycle completion with your Samsung Gas Dryer. Here is a support article that you can locate by clicking on this link https://bit.ly/2PPtIsu where you will find an article entitled, 'Clothes are not dry'. Pending you are unable to resolve the issue using the troubleshooting steps, there will be alternate options for additional support located at the bottom of the link provided. Thank you for leaving us your feedback concerning your Samsung experience! ^Liz

I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141096764.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa

I know that you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Shifa

I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat

We're so glad to hear how happy you are with your new dryer! We are proud to be a welcome addition to your home. ^Shifa

Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. Thank you. ^Shifa

That's awesome Mondo. We are glad to be part of your home. ^Shifa

We're so glad you never doubted us, Heather! Thanks for your outstanding loyalty. ^Shifa

Hi Grant, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that feedback. ^Shifa

That's our goal, HomeDepotCustomer, to give you the best product and the best experience! Thanks for sharing! ^Shifa

I like that it’s easy to use, and it is very quiet. Thank you for taking the time to tell us about your new Samsung dryer. ^Shifa

That's wonderful,Tanya! We appreciate your positive feedback. Welcome to the Samsung family. Thanks! ^Shifa

Hello HaslettMI,

Thank you for sharing your opinion about our Samsung dryer. We’re sorry your experience didn’t match your expectations. We would love to know further so that we can deliver a better experience next time.

Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, give them this number (1144829392) and it will help our team pull up your information.

Thank you for choosing Samsung. Have a great day.

^^Ross

We're so glad you like it, Swifty! Thanks for taking the time to leave us feedback. ^Shifa

Hello,

Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as there's no heat since day one and you were given a runaround when you called. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you. Just click on "Dryer has no heat at all" for the troubleshooting steps.

You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144494741.

-Noraina

We agree, Amy! Good looks and great performance are the qualities that make a great dryer! We're so glad you love it! Thank you for choosing Samsung. ^Shifa