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Customer Reviews for Samsung 7.4 cu. ft. Gas Dryer with Steam in White

Internet #301207989

Model #DVG50M7450W

Store SKU #1002421132

  • Multi-Steam Technology - Steam away wrinkles, odors and bacteria
  • EcoDry - Uses up to 25% less energy for every load
  • Sensor Dry - Optimizes the time and temperature to dry clothes

Customer Reviews

  • 3.9
    out of 135 reviews
  • 49% recommend this product
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Showing 1-30 of 135 reviews
The auto dry doesn’t seem to do a great job....
The auto dry doesn’t seem to do a great job. Other than that, it’s been great.
by
Response from SamsungFeb 3, 2021
Hi, JenniD. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2FtNq8v). Thank you for choosing Samsung. ^Shifa Samsung
  • Verified Purchase
1 found this review helpful
Purchased from Home Depot. This dryer was delivered 10 days ago and no longer in working conditi...
Purchased from Home Depot. This dryer was delivered 10 days ago and no longer in working condition. I put 3 items to steam clean pushed start and it made a noise so loud, I thought it exploded. The drum does not turn and I am completely disgusted with Samsung. The reason we purchased a new dryer and washer was because the Samsung dryer we had for 7 years broke and it was less expensive to purchase a new one. Now I am without a dryer again. It had to happen on a weekend when I have a load of clothes to wash and dry. Now I have to wait for repair service. Called Home Depot and got the run around from customer service. I asked for a manager and he told me he would take care of it and call the manufacturer and arrange for service. He said he would give me a call on Monday as to status of repair service. I hope so. Not a happy customer
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Response from SamsungFeb 3, 2021
Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. Thank you. ^Shifa Samsung
    1 found this review helpful
    Don't buy if you need to dry your clothes on LOW!
    Most of my clothes require a Low setting to dry. The reason I bought this dryer was because of the sensor dry so avoid over drying my clothes. There is NO low temperature option with Sensor Dry. The temperature for the "Normal" setting cannot be adjusted which makes zero sense. I am forced to use Timed Dry to use the Low temperature setting. I have to go in an check them multiple times as I can't time it right. They are either too damp or too dry. I cannot believe Samsung didn't realize that is extremely poor programming. Most clothes these days require "tumble dry LOW!" I am so ticked I bought this thing without realizing this. If you could adjust the temperature on the "Normal" setting which is the most commonly used option, it would be a great dryer.
    by
    Response from Samsung CaresApr 15, 2019
    You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
      4 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Love it! It’s very big and quiet. ...
      Love it! It’s very big and quiet.
      by
      Response from SamsungFeb 3, 2021
      We're so glad to hear how happy you are with your new Samsung dryer, Francine! We are proud to be a welcome addition to your home. ^Shifa Samsung
      • Verified Purchase
      Great dryer happy to choice this ...
      Great dryer happy to choice this
      by
      Response from SamsungFeb 3, 2021
      We believe in building quality products and make every effort to meet all customer expectations. Thank you for choosing Samsung. ^Shifa Samsung
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      I would recommend this dryer.
      I usually live Samsung products but this dryer does not measure up. I have never had a dryer that the clothes come out with so many wrinkles. My sheets get twisted into knots and sometimes I have to put the top and bottom sheets in separately to get them dry. I also don’t like that most of the presets can not be altered.
      by
      Response from Samsung CaresApr 13, 2019
      I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
        Love, love, LOOOOVE! This dryer works like a charm. We...
        Love, love, LOOOOVE! This dryer works like a charm. We purchased the matching washer a few months back & loved it, so we knew we would love the dryer. Easy to use, plenty of drying options.
        by
        Response from SamsungFeb 3, 2021
        Thanks for the wonderfully detailed review, Kristen! I am confident your new Samsung dryer will continue to impress! We love hearing from customers like you! ^Shifa Samsung
        • Verified Purchase
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        My wife seems to love it ...
        My wife seems to love it
        by
        Response from SamsungFeb 3, 2021
        Hi Clayton! We love the fact that your wife loves her unit. Thank you for choosing Samsung. ^Shifa Samsung
        • Verified Purchase
        Dryer works fine. Some getting used to required vs my...
        Dryer works fine. Some getting used to required vs my 30 year old Kenmore. Seems to take a long time for things to dry. Steam seems unnecessary. Had to have HD come back a 2nd time to change door swing - no place online to request that - they wouldn’t do it without an order.
        by
        Response from SamsungFeb 3, 2021
        Hi, Mel. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2LX6dJ9), Thank you for choosing Samsung. ^Shifa Samsung
        • Verified Purchase
        3 found this review helpful
        5 Star Review
        Rating provided by a verified purchaser
        by
        Response from SamsungFeb 3, 2021
        That's wonderful to hear Gorda! Thanks for being a part of Samsung. ^Shifa Samsung
        • Verified Purchase
        5 Star Review
        Rating provided by a verified purchaser
        by
        Response from SamsungFeb 3, 2021
        Thank you for selecting Samsung for your cleaning needs! ^Shifa Samsung
        • Verified Purchase
        4 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        5 Star Review
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        DO NOT BUY THIS MACHINE! Purchased 5 year coverage as well. Machine sensor does not work properly...
        DO NOT BUY THIS MACHINE! Purchased 5 year coverage as well. Machine sensor does not work properly and Samsung says this is the way it is supposed to work. Clothes never dry properly. Samsung's instructions are to bypass the sensor setting by only using 2 settings on the machine. Just great, you spend all this money and can only use a portion of the choices provided. Buy something else!
        by
        Response from SamsungFeb 3, 2021
        Hello drom17, having a unit that you feel isn't functional as expected can be frustrating. Here is a link that may be of help. https://bit.ly/2Qd2D0B. Thank you for contacting Samsung, ^Susu Samsung
          2 found this review helpful
          We have had the dryer for three weeks now. ...
          We have had the dryer for three weeks now. I like it. I wish I had purchased something a little less fancy, though--that is my fault, not Samsungs. The only thing missing is an insertable rack like my old Whirlpool had that you could put shoes on so they would not tumble in the drum.
          by
          Response from SamsungFeb 3, 2021
          We're so glad you like them, Susan! Thanks for taking the time to leave us such positive feedback. Welcome to Samsung. ^Shifa Samsung
          • Verified Purchase
          1 found this review helpful
          Sleek, pretty quiet, easy to use. Love the steam/wrinkle free feature. I definitely recommend it!
          Sleek, pretty quiet, easy to use. Love the steam/wrinkle free feature. I definitely recommend it!
          by
          Response from SamsungFeb 3, 2021
          Hello Davido, I’m glad you like the sleek look, quiet and high-quality design of your new Samsung dryer! Thank you for the great recommendation. ^Shifa Samsung
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Please don't waste your money on this washer machine & dryer by Samsung. It's no good at all. I s...
          Please don't waste your money on this washer machine & dryer by Samsung. It's no good at all. I see all these 5 stars they must have people they know to leave these reviews. The washer barely move around to wash the clothes. And the end result the clothes are still dirty. You have to wash on a heavy load at all time using a lot of water to cover even a small load. Because the normal wash barely fill the washer with water. And the matching dryer sucks to you have to dry 7 pairs of jeans for 1 hour 30 min to get them fully dry. That's extremly to long for only 7 pairs of jeans. don't waste your money they got me. And if you don't return it within 48 hour you're stuck with it. And of course they don't tell you that, because they want to get rid of them.
          by
          Response from SamsungFeb 3, 2021
          Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. Thank you. ^Shifa Samsung
            3 found this review helpful
            Doesn't dry fast enough. Jeans normally take me 52 minute on medium. I have to dry them on high h...
            Doesn't dry fast enough. Jeans normally take me 52 minute on medium. I have to dry them on high heat for at least an hour and a half now. I don't like that you have to open it from the side and not the top. I don't like the signal music when the load is complete. A buzzing sound is fine not a musical song. I am disappointed in my new Samsung washer and dryer!! Wish I could return them.
            by
            Response from SamsungFeb 3, 2021
            Hey Kidd. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2LX6dJ9) to resolve the issue. Thank you for choosing Samsung. ^Shifa Samsung
            • Verified Purchase
            2 found this review helpful
            This is a quiet machine that has done everything we have asked. Because it is a gas dryer, the c...
            This is a quiet machine that has done everything we have asked. Because it is a gas dryer, the clothes are dry in a shorter period of time. We have noticed that our towels are more "fluffy" than with our old dryer. The filter is easy to clean and seems to do a good job of removing the lint. Initially, we had trouble with the hook up to the house gas line. I would recommend having a plumber make the hook up.
            by
            Response from SamsungFeb 3, 2021
            We are delighted to hear that your unit is working better than expected. Thank you for thinking of Samsung. ^SuSu Samsung
            • Verified Purchase
            • Recommended
            2 found this review helpful
            So far the dryer is in great working order....
            So far the dryer is in great working order.
            by
            Response from SamsungFeb 3, 2021
            That's great Nancy! Thank you for taking the time to tell us about your new Samsung dryer. ^Shifa Samsung
            • Verified Purchase
            1 found this review helpful
            Love the easy to use features ...
            Love the easy to use features
            by
            Response from SamsungFeb 3, 2021
            Thanks for your love, Nora! Welcome to the Samsung family. ^Bri Samsung
            • Verified Purchase
            First during the installation they set up the hoses incorrectly....
            First during the installation they set up the hoses incorrectly. When they were able to finally fix them, we are still not able to wash and dry during regular time. It takes forever and that is after setting the washer for an extra spin cycle and getting the stuff to air dry in b/w using the dryer.
            by
            Response from SamsungFeb 3, 2021
            Thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Bri Samsung
            • Verified Purchase
            1 found this review helpful
            This was a great purchase! Great size. Love the chimes...
            This was a great purchase! Great size. Love the chimes it sings when it’s done! Plus energy efficient!!! Great Dyer!!
            by
            • Verified Purchase
            Clothes dry in s very short time. No complaints!
            Clothes dry in s very short time. No complaints!
            by
            • Verified Purchase
            • Recommended
            Good dryer. Plenty of room to get clothes dry. Only complaints I have are the cycle time (very lo...
            Good dryer. Plenty of room to get clothes dry. Only complaints I have are the cycle time (very long) the default drying settings, (usually not dry enough), and the location and design of the lint filter (as it tends to dump lint back into the unit when being cleaned as well as leaving a lot of lint in the filter mortise to be blown into the vent with the next use. I bought this dryer for it's size mostly as I have a king sized bed and prefer to wash my mattress pads, blankets, and other large items at home. For that it works very well.
            by
            Response from SamsungFeb 3, 2021
            Hey Fox, having a dryer that is able to dryer things like comforters and beddings saves that trip to the laundromat! Thank you for allowing Samsung to be a part of your laundry needs. ^SuSu Samsung
            • Verified Purchase
            • Recommended
            3 found this review helpful
            The sensor drying does not work as expected.When we use...
            The sensor drying does not work as expected.When we use the sensor drying mode the clothes are always damp.We have to use time dry to really dry the clothes.
            by
            Response from SamsungFeb 3, 2021
            Hi Gregory, thank you for trusting in Samsung to meet your laundry needs. Here is a link that may be of help with the sensor dry cycle. https://bit.ly/2FtNq8v. ^SuSu Samsung
            • Verified Purchase
            2 found this review helpful
            Love my Samsung Dryer
            I bought my new Samsung Dryer 2 months ago. I am very happy with it. It drys everything the first time, so no need to run a 2nd cycle. The lint screen is very easy to clean, and it seems like less lint is accumulating. For the price I paid, I am extremely satisfied!
            by
              • Recommended
              Showing 1-30 of 135 reviews