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Customer Reviews for Superior Pump Pre-Assembled Emergency Backup Sump Pump System

Internet #302330511

Model #92941

Store SKU #1002577614

  • Epoxy-coated, cast iron for durable use
  • Provides protection for up to 26 continuous hours
  • Includes control box, mounting brackets and hardware

Customer Reviews

  • 4.5
    out of 34 reviews
  • 89% recommend this product
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Showing 1-30 of 34 reviews
the glue on the pvc was undone upon delivery.
I noticed that the pipe moved a little then it cam out of the connection. That would have been a mess if I had not noticed.
by
Response from Pedrollo GroupApr 9, 2024
Hi Elwood,
We are sorry that happened and will send this to our production department to avoid this in the future.
Thanks SuperiorPump
    Compact pump kit with everything needed
    Kit includes everything you need for installation. The AC pump is cast iron with stainless steel impeller. The DC is plastic. The pumps have special bases that raise them off the bottom of the well and have protective mesh covers to prevent stones from going through the pumps. Mine was a new installation with a 24 inch basin and I had to modify the y pipe connector for 90 degree turn horizontal mounting because I wanted the pipe to go up along the wall. The pipe goes up about 8 feet and then out the wall. I tested both pumps and they empty the well in seconds. The pumps come with the y pipe connector and two one way valves to prevent the water from recirculating from one pump to the other. The pumps are compact which allowed me to install them with a horizontal outlet in a 24 inch basin. Only con is that there are too many wires going into the well. Each floating switch has its own wire that has to exit the well so there are four wires coming out, two for power and two for switching. I would expect the switching to be connected directly to the pumps. The kit has everything you need. I had to buy some 1 1/2 pipe a couple of 90 degree compact connectors a rubber Union for quick disconnect and even though the pumps come with one way valves I got a separate valves for the pipe going out the wall. Also don’t forget the battery. I got a compact 40 amp sealed deep discharge battery. The battery case is pretty big and can take a much bigger battery through, so I advise you to get a bigger one.
    by
      • Recommended
      2 found this review helpful
      Works great installation not to difficult only tough part was placing the heavy cables out of the way of everything and getting them to the power. four cables to try to make look neat and out of the way took time
      by
      Response from Pedrollo GroupAug 29, 2024
      Thanks for the review, SuperiorPump
      • Verified Purchase
      great quality and easy installation. Fit my smaller sizes sump pit. Some damage in shipping but prompt response from manufacturer fixed the issue. Would definitely recommend this system.
      by
      Response from Pedrollo GroupJun 5, 2024
      Thanks for the nice review SuperiorPump
      • Verified Purchase
      Pump came assembled and was easy to install. So far it is working great. I would like to note that it does not come with the battery for the backup pump. However, it does have the housing for it. you just need to swap the battery from your old system or get a new one.
      by
      Response from Pedrollo GroupMay 20, 2024
      Thanks for the nice review,
      Just a note, we do not include a battery due to the weight and added shipping charges, It is usually less expensive to buy one locally.
      Thanks SuperiorPump
      • Verified Purchase
      The main pump did not work.
      by
      Response from Pedrollo GroupApr 17, 2024
      This is odd and may be something simple.
      Please call us @ 1-800-495-9278 while you are near the pump, and we can go through a couple of things together. We answer this line 7 days a week to help. Mon-Fri, 8:00am - 8:00pm and Sat & Sun 10:00am - 5:00pm central time
      Thanks, and have a GREAT DAY SuperiorPump
      • Verified Purchase
      The 45 degree street el for the backup pump was not glued. Incomplete assembly?? Not serious as other fittings needed to complete the installation required gluing so it was just one more.
      by
      Response from Pedrollo GroupDec 15, 2023
      Hi John,
      Thanks for this information.
      We are sorry this happened and I have forwarded this to our assembly manager to keep this from happening again.
      We will do better SuperiorPump
      • Verified Purchase
      No, 1) the online order instructions suggested it would identify everything needed, but failed to state battery fluid was to be purchased separately. 3) The battery I received appeared to have a resealed box and was missing the fuel cell caps needed once you remove the foil cover over the battery solution opening. I had to make a trip to the local store to exchange the battery. Extra headache
      by
      Response from Pedrollo GroupOct 19, 2023
      Hi Thomas,
      We are sorry that you had this happen. We make the pumps and its accessories. The battery is a seperate item we do not supply with this pump kit. Not sure which battery the Home Depot supplied with this kit. I recommend you contact The Home Depot about the battery issue. SuperiorPump
      • Verified Purchase
      by
      • Verified Purchase
      1 found this review helpful
      Not what was expected.
      After installation pump would not shut off. Preassembled but unit came apart when removed from box.
      by
      Response from Pedrollo GroupFeb 10, 2023
      Hi there,
      The pump running and not turning off, could be a simple fix, Call us @ 1-800-495-9278 while you are near the pump and we can go through a couple of things together. We answer this line 7 days a week to help. Mon-Fri, 8:00am - 8:00pm and Sat & Sun 10:00am - 5:00pm central time
      Thanks and have a GREAT DAY SuperiorPump
      • Verified Purchase
      Sump Pump
      Came in good shape. everything there, easy to install with the right tools.
      by
      • Verified Purchase
      Pump works well. Case for battery was not large enough...
      Pump works well. Case for battery was not large enough to fit back up battery that I purchased there properly. Super easy to install you just want to check all the factory connections for the piping.
      by
      • Verified Purchase
      Was easy to install, though I thought it came with...
      Was easy to install, though I thought it came with a battery, which Is sold separate..
      by
      • Verified Purchase
      Model 92941 replaced a failing four year old unit that...
      Model 92941 replaced a failing four year old unit that utilized an inferior cord/bulb switch function ~ the Superior pump easily adjusted to my sump basin and is quieter than the previous system
      by
      • Verified Purchase
      Pre assembled very easy installation...
      Pre assembled very easy installation
      by
      • Verified Purchase
      The pre-assembled pumps & battery installed very easily. What I...
      The pre-assembled pumps & battery installed very easily. What I didn't like is how low in the sump the water level is maintained. I made an aluminum bracket to raise the pump turn on level 4" higher, so that it wouldn't run so often. I only runs for about 7 seconds, leaving a lot of water in the sump. It needs a longer float rod so it will pump more water out which will create a longer period of time for water to refill the sump. I see at the Superior Pump web site, float switches with a longer float rod can be purchased.
      by
      • Verified Purchase
      3 found this review helpful
      The pump was easy to install and is working very...
      The pump was easy to install and is working very well, with much less noise than my last pump system. It's nice to have the main pump and battery backup all integrated together as one system rather than put together piecemeal.
      by
      • Verified Purchase
      1 found this review helpful
      Works great so far would recommend installing one. We have...
      Works great so far would recommend installing one. We have it at lake house that has a high water table. Peace of mind that when we are not there it will keep the basement from flooding. It was easy to replace existing sump pump.
      by
      • Verified Purchase
      1 found this review helpful
      by
      • Verified Purchase
      Product was easy to connect and is working as advertised.
      Product was easy to connect and is working as advertised.
      by
      • Verified Purchase
      This unit was easy to install. I would recommend checking the clamps before you install. I pulled...
      This unit was easy to install. I would recommend checking the clamps before you install. I pulled it apart taking it out of the box
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Installation was easy, and the help line for Superior Pumps...
      Installation was easy, and the help line for Superior Pumps answered all my questions.
      by
      • Verified Purchase
      Great pump works like a charm. Constructed of high quality materials. Runs flawlessly. Super quie...
      Great pump works like a charm. Constructed of high quality materials. Runs flawlessly. Super quiet, hard to tell when it cycles. Took me about 45 minutes to install it and perform and operational test. Just a couple minor issues...it would be nice to disable the warning/alert beeper, basically turn it off if you don't want to hear an alarm. There is a silence feature, but it turns itself back on every time the backup battery powered pump is engaged. One alarm is enough. The second thing is that even though the pump is pre-assembled, there is going to be some adjustment and customization of the discharge lines, so anybody that's considering it's installation better be somewhat handy and comfortable with doing plumbing work. I buy another one of these units in a heartbeat...great piece of equipment.
      by
      • Verified Purchase
      • Recommended
      4 found this review helpful
      Easy to assemble and place in hole ...
      Easy to assemble and place in hole
      by
      • Verified Purchase
      Easy to install. Works great....
      Easy to install. Works great.
      by
      • Verified Purchase
      Having the main pump and the battery backup come pre-assembled make installation a breeze. The ma...
      Having the main pump and the battery backup come pre-assembled make installation a breeze. The main pump is solid in construction. Getting the battery pump up and running was as easy as hooking up to leads and plugging in three cords. Both pumps tested great right after we got them installed. They are completely silent. I had to feel the discharge pvc pipe for running water just to make sure they were running. A great buy and well worth the money.
      by
      • Verified Purchase
      • Recommended
      2 found this review helpful
      Super easy install. Drop in replacement. ...
      Super easy install. Drop in replacement.
      by
      • Verified Purchase
      Works well...
      Works well
      by
      • Verified Purchase
      Very nice and easy to install.
      Very nice and easy to install.
      by
      • Verified Purchase
      • Recommended
      Great product. ...
      Great product.
      by
      • Verified Purchase
      Showing 1-30 of 34 reviews

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