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Customer Reviews for VIGO Bathroom Sink Pop-Up Drain with Overflow in Matte Gold

Internet #312392642

Model #VG16002MG

Store SKU #1005129103

  • Compatible with standard 1.75 inch sink drain hole
  • Ideal for vanity or undermount bathroom sinks with overflow
  • Includes two rubber seal rings, tailpiece and nut

Customer Reviews

  • 4.1
    out of 255 reviews
  • 67% recommend this product
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Showing 1-30 of 255 reviews
Broke within 2 years of normal sink use
We purchased and installed this pop-up drain in 2022. Only two years later after normal use of our bathroom sink, the assembly split completely in half (from what, we have no idea - the normal day to day moisture of water running through the drain? Maybe it came defective with a hairline crack that was undetectable when we installed it?) causing a flood in our bathroom. We've had good luck with Kraus products so we're going to try a Kraus pop-up drain as a replacement.
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Response from VIGO Customer Support TeamJul 1, 2024
Dear Valued Customer,

Thank you for sharing your experience with our pop-up drain. We sincerely apologize for the inconvenience caused by the issue you encountered. Your feedback is highly valued as it helps us continually improve our products.

We recognize the importance of prompt communication and would appreciate the opportunity to assist you. To address this issue promptly, please send an email to daphneg@vigoindustries.com with your purchase details, a description of the issue, and a photo showing the issue. A Senior Product Support Representative will carefully evaluate your case and offer personalized assistance to resolve the issue promptly.

Thank you once again for sharing your feedback with us.


Regards,
VIGO Product Support VIGOMarketing
    Really poorly designed
    Looks great but terribly designed. The rubber seals are designed to seal against the threads which just pours water through because the water travels behind the seal along the threads. I had to use a ton of silicone to make it seal. As other people have mentioned, water sits on top and corrodes the pop up drain. Ours looks like this after 1 month.
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    Response from VIGO Customer Support TeamFeb 7, 2023
    Hi Sean,

    We are sad to hear of these issues you've been having with our product. We understand that leak issue has been resolved but please send photos of the finish issue on the top of the drain to jessp@vigoindustries.com so we can see and determine the best resolution. Please include your full name, phone number and physical shipping address in your email.

    Regards,
    Vigo Product Support VIGOMarketing
      1 found this review helpful
      Bad news
      Needs a redesign. Doing a complete remodel and used the matt black. At the interface of the drain and sink The drain sticks up slightly and doesn't drain leaving a deposit around the drain after repeated uses and drying. See photo. The top is so flat that the water doesn't drain off and when it dries it leaves water deposits after repeated uses. This is on 5 sinks less than 4 month old. It's easily solved if you wipe the sink down after each use ... not convenient or what I had in mind as a 'improvement' with the remodel. Will need to replace. Unfortunately they are past the return date.
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      Response from VIGO Customer Support TeamAug 25, 2022
      Hi Remodel! Thank you for reaching out to us. Apologies but we cannot see the photos that you have shared and we would like you to send them via email to sf@vigoindustries.com so we can determine if the drain assemblies you purchased are defective or if your sinks are just not compatible with our drain. Please send the photos when you can. Warm Regards. - Jess, Vigo Product Support VIGOMarketing
        2 found this review helpful
        Time will tell about the durability and quality of this fixture. At first glance, it looks solid...
        Time will tell about the durability and quality of this fixture. At first glance, it looks solid and highly functional.
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        • Verified Purchase
        • Recommended
        We bought this for our spare bathroom sink. We just had it installed this week. It exceeds our ex...
        We bought this for our spare bathroom sink. We just had it installed this week. It exceeds our expectations.
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        • Verified Purchase
        • Recommended
        For the first time I decided to get a pop up drain that functions by pushing it in the bottom of ...
        For the first time I decided to get a pop up drain that functions by pushing it in the bottom of the sink. The other style has always given problems so I wanted to try a different style. The installation process was much simpler. It has been installed for a month and has worked just fine. The pop up space is large so the water goes down the drain very very well. It is noisy but the water goes down very well so I don’t mind that it is noisy more than any other drain that I had before. My new sinks are deeper, my cabinets are taller, therefore the drain pipes are longer—so that may explain it being noisier. The chrome finish is nice and there was a plastic cap over it to protect during shipping and install. The entire drain is sturdy metal and not plastic.
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          • Recommended
          2 found this review helpful
          Very pretty and compliments my Vigo faucet and new sink. It's diameter is larger than envisioned ...
          Very pretty and compliments my Vigo faucet and new sink. It's diameter is larger than envisioned but looks good. The installation needs to be precise - the top screws on and the logo was sideways the first time. I love how easy it is to use, I'll never go back to traditional drain plugs again.
          by
            • Recommended
            2 found this review helpful
            Looks beautiful and works great!
            Looks beautiful and works great!
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            Response from VIGO Customer Support TeamJun 6, 2018
            Thank you for your feedback Valentinelady & thank you for choosing VIGO! VIGOMarketing
            • Verified Purchase
            • Recommended
            2 found this review helpful
            We used this item to finish off the remodel project of our bathroom vanity. Thus equipped, it has...
            We used this item to finish off the remodel project of our bathroom vanity. Thus equipped, it has gained quite a number of favorable comments from our visitors! The assembly was a straightforward plumbing job. No issues there. The rubbed bronze finish is quite attractive. This matches the innovative tap and the rubbed bronze ring on which the bowl rests (not visible in picture). Pressing the drain pops it down and locks it in position when you want to keep the water in the bowl. Pressing it again will release it, so the water drains. it works as advertized, so we are happy with our purchase. it perfectly complements our remodeled bathroom! We easily ordered this item online and picked up at the friendly customer service of our local Home Depot.
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            • Verified Purchase
            • Recommended
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Used this on a sink for a handicapped person and he loves how accessible it is compared to pulling on a handle behind a faucet. Something he can not do.
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            • Verified Purchase
            Scratched quickly. Don’t like the name printed right on the drain
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            Response from VIGO Customer Support TeamApr 26, 2024
            Hi Karen,

            We're grateful for your feedback and apologize for any inconvenience caused. While we take pride in our products and view our branding as a mark of quality, we understand your preference regarding the logo on the drain and will consider this input for future enhancements.

            For the scratches you've encountered, please reach out to us at daphneg@vigoindustries.com with accompanying photos. A senior product support representative will promptly assist you. We look forward to receiving your email. Thank you for bringing these concerns to our attention


            Regards,
            VIGO Product Support VIGOMarketing
            • Verified Purchase
            Easy to install and great quality. I like how the top chrome was protected with a film to ensure there are no scratches. Bought online and picked up in the store was really easy too.
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            • Verified Purchase
            Easy to installand looks great.
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            • Verified Purchase
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            • Verified Purchase
            Looks great in our bowl sinks. It was installed today & the fit was good .
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            • Verified Purchase
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            • Verified Purchase
            Think Twice Before Buying
            It matches the gold faucet I got, but it worked once and then didn’t. Exchanged through Home Depot, but had to pay extra for plumber to take out old one and put in new.
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            Response from VIGO Customer Support TeamJan 26, 2024
            Hi Viv G,

            We are sorry for the negative experience you had with the pop-up drain. We understand that the product has already been exchanged and the replacement has been installed. However, we recommend in the future to first reach out to us so we may be able to determine how to fix the issue and possibly avoid returning the product to the retailer and paying extra for a plumber. Apologies again for the inconvenience.

            Regards,
            VIGO Product Support VIGOMarketing
            • Verified Purchase
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            • Verified Purchase
            Water spots, doesn’t last
            The satin nickel shows water spots and it didn’t even last a year before it stopped functioning. The drain got stuck in the closed position, luckily I could unscrew the top to drain the water.
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            Response from VIGO Customer Support TeamNov 2, 2023
            Dear Valued Customer,

            It is regrettable to hear that you are having these issues with the Pop-up Drain and faucet, and we would like to help fix them. Kindly send a short 5-10 second video showing the problems to jessp@vigoindustries.com and in your email, please include the complete model number, your full name, phone number, physical shipping address, and a short description of the problems.

            Warm Regards,
            VIGO Product Support VIGOMarketing
              Very nicely designed
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              • Verified Purchase
              Didn't fit my type of sink
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              Response from VIGO Customer Support TeamSep 28, 2023
              Hello Valued Customer,

              We are sorry to learn that the pop-up drain with Overflow didn't fit your particular type of sink. We would love to understand why it didn't fit and if we are able to assist you with anything.

              Please email JessP@vigoindustries.com so we may review what happened.

              Best regards,
              Vigo Product Support VIGOMarketing
              • Verified Purchase
              Worked as expected. No issues. Looks great.
              by
                All metal fixture and fit perfectly. Very nice.
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                • Verified Purchase
                It looks fantastic. Once installed it works fantastic. It does not require plumbers putty, just the silcon seals that are supplied. It would get 5 stars if it came with slightly larger seals. Our sink drain has a steep lip and the seal barely made it, but it is sealed. We did have a drain issue when the pop-up was down, a small amount of water made it down the drain. Called VIGO, they understood and sent me a new center popup valve in 2 days. Works like a champ with that valve.
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                • Verified Purchase
                Wrong size, did not provide size options and did not like company logo on drain cap.
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                Response from VIGO Customer Support TeamJun 29, 2023
                Hi James,

                We are sorry but there are no size options for our pop-up drain with overflow. It only fits a 1 3/4" diameter sink drain hole. Also, all of our bathroom sink drains have our logo. Please reach out to the retailer to process a refund if the drain does not fit or if you are unhappy with your purchase. Apologies again.

                Regards,
                VIGO Product Support VIGOMarketing
                • Verified Purchase
                Works
                Worked perfectly, easy installation. Seals suck so add plumbers putty.
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                • Verified Purchase
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                • Verified Purchase
                Showing 1-30 of 255 reviews

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