Customer Reviews for Whirlpool 20.5 cu. ft. Top Freezer Refrigerator in Black

[This review was collected as part of a promotion.] I only went with this model since my old fridge died unexpectedly and this one could be delivered in 2 days. The two main complaints are the noise and the amount of condensation on the inside. Adjustable drawers and shelves are nice until you find out the door will not close and seal. Upon initial installation, the freezer chilled within minutes while it took a full 24 hours for the fridge to cool. After adding a few things to the fridge, the condensation issue was not resolved.

[This review was collected as part of a promotion.] We received no less than 4 refrigerators with scratches on the doors. The one we finally kept is marred but unnoticeable. The refrigerator itself is good and we are happy with it.

[This review was collected as part of a promotion.] Great basic fridge no frills just great size and performance. Use fridge for extra storage on my outside patio I love it.

[This review was collected as part of a promotion.] There is scathes on body Supply is not good we are not happy without proper inspection the item before delivery

[This review was collected as part of a promotion.] I’m very happy with its performance. I bought it a month ago.

[This review was collected as part of a promotion.] Im so Happy . An excelente appliance . Recomended,

[This review was collected as part of a promotion.] We have this fridge a couple months now and are happy with it.

[This review was collected as part of a promotion.] We bought this after our old Whirlpool refrigerator started getting “hotspots” after 15+ years. All that was available was a model with a deep scratch but we easily covered it. It has worked perfectly! We hope this one lasts as long as the first.

[This review was collected as part of a promotion.] I bought this refrigerator about a month ago. Its appears to be working nicely however it arrived with staple holes in the inside door panel. When a replacement was sent, it had the same issue only worse. Very poor quality control but then again it was built during the pandemic.

[This review was collected as part of a promotion.] For a 20 cu ft refrigerator it’s lacking a couple features that seem to have been blatantly overlooked. The adjustable shelves in the door should’ve been at least a half inch wider to be able to hold two gallons of milk. The flexi-slide drawer could’ve been at least a couple inches deeper to allow more room for lunch meats and cheese.

[This review was collected as part of a promotion.] I am so in love with my new refrigerator… I haven’t had it long but so far it’s amazing! My vegetables stay fresh much longer in the vegetable drawers.. So much room and shelve space! Love it! I’m 5ft 4 and it’s taller than I am… Wonderful!

[This review was collected as part of a promotion.] We down sized from a 25.6 French Door LG that only lasted a little over 10 years, our other similar Whirlpool refrigerator is going on 30 years and still running great. We love how efficient this model is, my Killawatt meter indicates that it only uses about 75 watts when running. It was a little noisy because the condenser coils vibrate, by adding a magnet to the compressor cold line it can be quieted down. I hope ice makers become readily available in the future, we’re back to making cubes in trays, an additional special wiring harness is required to install an ice maker on this latest model. Overall, we love this refrigerator, hope it lasts a long time.

[This review was collected as part of a promotion.] When our side by side finally kicked the bucket, we weren't really unhappy. All we thought was... Now we can have freezer space. I must say the the side by side did have a good long life, mfg in 1993, in the house when we bought the place. But we cursed it EVERY grocery trip. Happy to have a place for a frozen pizza. Attached photo, all the frozen food from the old fridge, still loads of room.

[This review was collected as part of a promotion.] I’ve had my fridge for a few months. Works great and fits well in my kitchen.

[This review was collected as part of a promotion.] Because of the space, I was limited on what I could buy. The handle is hard to keep clean. The biggest disappointment is milk spoils faster. There are 4 settings, no thermostat. With my old refrigerator, milk would last a week after the stamp date. Now it may last a day or two. Granted my old refrigerator was 30 years old, has the government put on so many regulations / restrictions milk that spoils faster?

[This review was collected as part of a promotion.] I love the food in fridge being eye level , this was an excellent choice and it fit in our kitchen perfectly

[This review was collected as part of a promotion.] Had it for 2 weeks now would like to see the deli drawer to be bigger

[This review was collected as part of a promotion.] This refrigerator replaced a similar Whirlpool that was about 8 years old, but somehow Whirlpool has found a way to increase the internal capacity while keeping the external dimensions almost the same. The only complaints are: 1) the freezer door had minor cosmetic damage that appeared to have been there when it was shipped from the factory (the damage was there even before the protective packaging was removed), and 2) the glass shelves in this refrigerator are definitely too thin for the intended purpose of holding items that contain liquids… the shelves are only supported at each side of the refrigerator, and we’re having to be strategic in how we place items such as milk or juice containers to avoid causing the shelves to bow in the middle. I would have given this product a 5-star rating had it not been for the thin glass shelves… this is a serious issue that Whirlpool needs to address.

[This review was collected as part of a promotion.] I am very happy with the refrigerator. I have only one small complaint. My old refrigerator was a few inches taller. I was able to stand in front of the open door and see everything on the top shelf easily. Now that the new refrigerator is smaller, I have to bend down a bit or stand back. At 5 foot 6, I am not tall, so you can see that for a taller person that this might be an issue. Otherwise, everything else is fine. I bought this from the Whirlpool website where I found the best price anywhere!

[This review was collected as part of a promotion.] Recently purchased loving ❤ it to the moon and back

[This review was collected as part of a promotion.] Purchased in September 2021. Runs quiet, great temperatures, clean frost, fits nicely in its space.

[This review was collected as part of a promotion.] We had a similar, smaller, Whirlpool refrigerator before this new one, and are enjoying the extra cubic foot or so on this model. Our only issue is there is some kind of mark on the inside of the freezer (see photos). We had to wait an extra week for it from the factory as it was, and it has this flaw. Not sure where it might have come from. Odd.

[This review was collected as part of a promotion.] I purchased this a month or so ago as our fridge of 20 years quit. It’s a basic fridge that cools food. One of the door corners seems shoddy. The stainless steel doesn’t meet on the corner. See photo below. The door does not seem to have as much suction when closing as my old fridge. There have been several times when the door doesn’t close completely. It is also much louder than I am used to. Several times, I’ve looked to see if the microwave is running only to realize it’s the fridge. I probably wouldn’t buy again but needed something immediately that fit the space that I had. This will be the “garage fridge” at some point.

[This review was collected as part of a promotion.] I bought this to replace an old refrigerator that we had for over 20 years that was also a Whirlpool fridge. It lasted such long time, so we wanted another Whirlpool fridge. Lots of room inside with compartments that are perfect for our needs. We will have it for many years to come! Really helps store lots of items, stays cold, and I like that the door is reversible, and I can add an ice maker if I’d like to since it has the water lines already installed. And it’s so quiet! Don’t hear it running at all. Love it!

[This review was collected as part of a promotion.] So happy we went with this one! Great price and product

[This review was collected as part of a promotion.] It wasn’t until the refrigerator was installed that I realized having the refrigerator on the bottom snd freezer on top was not the right fit for my spinal stenosis (bending is not comfortable)!! But…the addition of “lazy susan’s” make all the difference! And I love the clear see through drawers! I was able to turn a negative into a positive!

[This review was collected as part of a promotion.] Love my new whirlpool and would recommend whirlpool to anyone

[This review was collected as part of a promotion.] I bought this a few weeks ago because our nearly 20 year old refrigerator stopped working. I bought the stainless 2 door. Was pleased with the delivery and set up. Disappointed in how the metal has been replaced by plastic and shelving glass not as thick as my old. The plastic drawers are a thinner plastic as well. Overall it’s a good refrigerator.

[This review was collected as part of a promotion.] It was just the right size for my husband and I. It has a ice maker and all the drawers. The freezer is large enough to put in large pans or pizza. I was able to put in shelves in the freezer where I wanted them. It is very quiet when running. I would recommend this product.

[This review was collected as part of a promotion.] This refrigerater is very spacious and the price is great! But, there were a couple flaws. the door suction is a bit weak, so if you close the refrigerator door hard then it will bounce open again. The drawer also does not open smoothly, and there was cracking inside. However I was reimbursed for this so I am very happy about that. Great product otherwise.