#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(206)361-3427

Tool & Truck Rental

(206)361-3404

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11616 Aurora Ave N

Seattle, WA 98133

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 548 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (548)
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Showing 1-30 of 548 reviews
Great and friendly location
Everyone is always helpful and they always have a great plant selection
by
    • Recommended
    Unable to return paint that was the wrong color
    I bought a new can of the same white paint I always use in my home. Instead of buying a full gallon, I purchased the smaller size to use for touch up’s. When I got home and used it, it was clearly the wrong color (showing up more purple rather than white). For some reason these paint cans are marked “non-refundable”. I went back to Home Depot to get the can professionally shaken to see if maybe it just wasn’t mixed properly. Didn’t work, still purple. I finally went back and purchased a new can — this one the correct color! Not sure what happened with the original can I bought, but pretty annoyed it’s non-refundable even though it’s clearly the wrong color.
    by
      Thanks to Dolores
      She is above and beyond! The best experience ever!
      by
        • Recommended
        Helpful staff
        A gentleman in Flooring (Hamud) took extra time at the end of his shift to process my order for a lot of new flooring. Before that, he walked me through the features of several options I was considering, patiently answered questions and made sure I got the full benefit of a discount for signing up for a Depot credit card.
        by
          • Recommended
          Pros at the Pro Desk
          Murphy at the Pro Desk is always such great help. Friendly, informative and overall great!
          by
            • Recommended
            Friendly and helpful associates.
            I go out of my way to come to this store. There is nothing that makes me feel more valued as a customer than someone who stops to check in and ensure I’ll finding what I came for.
            by
              • Recommended
              Lacks customer service
              Very rare to find staff engaging and staff that is able actually help and knows where stuff is or who could help
              by
                As they were about to close
                Employee helped find part and attach it to ensure i had the right one, I am forever grateful fir her kindness
                by
                  Great Service, Clean Store, Enjoying the Garden Center
                  I'm working on a garden project building a retaining wall and will then add plants prior to moving to another garden project.
                  by
                    • Recommended
                    Customer service
                    I will stay away from Home Depot bitter lake, cause cashier Phoebe and others acts so aggressively , when you return something to HD!
                    by
                      Great customer service
                      Llani at your Bitter Lake, Seattle, Washington store #4706 was extremely helpful when I called to order a clothes dryer. She took my call and helped me to fulfill my order while being very courteous and thorough. She was very efficient and valued my time from a customer standpoint. I will continue to do business at that store because of this great customer experience. The clothes dryer will be delivered this Saturday. Great job Llani and thank you!
                      by
                        • Recommended
                        Friendly visit
                        Thank you Delores, cashier. Very cheerful and helpful even at 8:30 pm
                        by
                          • Recommended
                          Excellent service.
                          Wonderful, kind and professional service much appreciated by this old man
                          by
                            • Recommended
                            GREAT SERVICE PERSON SERVICE
                            The store was busy and there were lines at the checkout counters. AND there were more than enough staff to assist me - and they all did ask.
                            by
                              • Recommended
                              Use the human check out lanes!
                              Dolores was awesome today- had a great experience during check-out. So much better and faster than using self check-out!
                              by
                                • Recommended
                                New gardeners dream
                                Robert was so incredibly helpful to us. We came in with a gardening vision, and very little knowledge, and left with everything we needed and the confidence to do it. Thank you, Robert!
                                by
                                  • Recommended
                                  Super friendly store
                                  Everyone I encountered smiled and greeted me. Kevin went out of his way to locate an item I needed, and even gave me a tip for a less expensive option for what I needed. Very refreshing in this day and age!
                                  by
                                    • Recommended
                                    Dolores was such a great cashier
                                    The Home Depot staff is always friendly and I always leave with more plants than planned. Clean and spacious.
                                    by
                                      Great customer service
                                      Hadn't been here for awhile and ended up going here twice in the same day. Each time the employees were helpful and inquired if I needed help with anything. Kind of not use to this, employees were fast and efficient and made my visit enjoyable.
                                      by
                                        • Recommended
                                        Best cashier
                                        Lynn, who has worked at the Bitterlake store for 21 years and works the contractor’s checkout is the best employee in the store. She’s knowledgeable, professional and friendly.
                                        by
                                          Great Store for all home repair and maintenance needs.
                                          The Bitter Lake Home Depot has well stocked shelves and some products I can't find other places. There are people around to help you whatever the problem.
                                          by
                                            • Recommended
                                            Helpful staff!
                                            I had many questions for more then one project. Most staff where either very helpful or helped me to to where I needed to go.
                                            by
                                              • Recommended
                                              Great staff.
                                              Staff are very helpful, happy and engaged every time I walk in. Great customer service. Thanks!!
                                              by
                                                Great experience in the garden department
                                                Extremely helpful assistant named Bob.
                                                by
                                                  • Recommended
                                                  Plumbing Help
                                                  Need plumbing help (and who doesn't)? Go to the Bitter Lake Home Depot and ask for Ray - he knows what he's doing AND he knows where everything is!
                                                  by
                                                    Thanks Roy!
                                                    "Roy at Home Depot is a true gem! His knowledge of plumbing saved the day for our family project. With two teenagers eager to tackle a plumbing task, Roy not only guided them through each step but also explained the intricacies of the job with such clarity that they felt confident and empowered. His patience and expertise turned what could have been a daunting experience into a successful and educational project. Thank you, Roy, for your outstanding service and for going above and beyond to help us!"
                                                    by
                                                      • Recommended
                                                      Helpful Associates
                                                      I'm always impressed when a store has associates that are actually visible and available. Every section that I had to find products in, if I turned to the left or right an associate was within view. I can't tell you how much time it saves to get what you need and get on to your project. Thanks Home Depot
                                                      by
                                                        • Recommended
                                                        Thanks
                                                        Thanks Kevin Z you are a G
                                                        by
                                                          • Recommended
                                                          Great store
                                                          People here are so helpful
                                                          by
                                                            • Recommended
                                                            Easy returns
                                                            Rediat who works at Home Depot has been nice and helpful with doing returns.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 548 reviews

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