Bothell #4712

Wanted to share a terrible experience I had this morning with you. I have purchased stones and others items that do not have a UPC on them multiple times – from the garden section, self-checkout, and regular checkout. Every checker knew exactly how to figure out what the price should be for each item. But not today when I went to return some extra materials. “Synde” rudely said to me “Give me the SKUs.” As if I all of a sudden would need to run to the garden section and get it for her. Why couldn’t she figure out what everyone else could? In addition, the info she wanted was clearly stated on the receipt. She had everything she needed. But she didn’t even want to look at it. I guess thinking that she didn’t want to go through each item to figure the right one – but I already did the work for her. Before I came in, I marked little arrows on the receipt so the checker would know exactly which items I was returning. She was completely rude. 1) Wanted me to get the SKU from the garden section 2) Failed to identify the materials for herself, and 3) Failed to review the receipt which contained the exact and specific information she needed

The store employees (actual worker bees) were wonderful and tried very hard. The management was rude, insulting to Asian American staff members. They management staff had no identifying name tags, aprons or clothing on, when asked who they worked for, the head manager woman, simply said no. We were not thanked or helped in any way by the management staff. But the worse part was to watch this women actually "Chew out" an employee in front of me and then chastise me in front of that employee, because she did not like me being in my own vehicle. I do not shop and spend money at places where I and the nice, helpful, employee are embarrassed and humiliated.

Employees are very helpful & engaging about customers' needs & questions. Associates are friendly & helpful.

I received outstanding service from Ade in the Electrical Department. Not only was he super knowledgable, but he went out of his way to understand my problem. I left the store not only with the products I needed to get my project done but also feeling empowered that I can indeed accomplish my objective. So excited ... Ade at Bothell Home Depot really came through for me! Thank you, Ade!!

I called ahead and drive up from Tacoma to pick up needed in stock items, not available at any other stores. Homedepot Associate Fatima made my day by efficiently and effectively getting my items off the racking system and ensuring everything I needed was received!!! Would make the trip again anytime!

THIS IS THE STORE FOR ALL YOUR NEEDS FOR ANY THING TO DO WITH YOUE HOME AND MORE

Was looking for Snow and Ice melt on day to of the recent Snow event, was very pleasantly surprised they had what I needed. Every one was helpful and friendly.

I find the Bothell staff to be friendly, knowledgeable, efficient and willing to help in any way possible to make my shopping experience the best it can be. The store always looks neat and clean.I found the products in stock and purchased the amount I was looking for. I was in and out in no time at all.