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Showing 1-30 of 598 reviews
Sep 8, 2024
Nice Product Poor Customer Service
My purchased fridge was delivered. Never told it would be left in the bottom of my steps and not in the house. Poor customer service when trying to solve the issue. Had to hire person to do it which cost us extra money.
by
Aug 20, 2024
Easy to Find Items
If I ever need to get what is needed for My Project , I shoot down to the El Toro Location.
If I can't seem to Locate the item Needed, Any of the Courteous employees will lead directly to it. appreciate the Great , friendly Help.
Cheers,
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Recommended
Jul 15, 2024
A home run Home Depot
My local Home Depot In Lake Forest, CA on El Toro Rd.,
Always has what I need 99.99% of the time. The sales staff and customer service is excellent and accommodating. I recommend the store for all your home improvement needs
with easy access to the f(5) freeway.
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Recommended
Jul 2, 2024
Front cashier.
Dixie was awesome!very helpful very kind and nice person to talk to you
by
Jun 27, 2024
Lots of people to help
We have 3 home depots close by. We like this one the best because it has more help available when needed.
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Recommended
May 25, 2024
Nice and clean
Everything was nice and clean. We found things we need
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Recommended
Apr 16, 2024
Super friendly store
I have always received great customer service from this store. The garden dept has very informative employees. The few times I've needed paint, they have answered all my questions so I can get my project completed. I recently bought a fan plus a drill and the sales associate was very helpful, reaching a high, heavy box and putting it in the cart for me and making sure I had the right tools for the job.
by
Recommended
Apr 13, 2024
Got a good deal on a Ryobi
The guy that helped me, Anthony, told me about getting the Pro Xtra card and got me a great deal on a drill I needed in a hurry.
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Recommended
Apr 6, 2024
Employees at @1840 Lake Forest
Every time I go into the Lake Forest, Home Depot location. The employees are extremely helpful. From the paint department to the checkout line, everyone is extremely helpful and will always put a smile on your face.
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Recommended
Mar 10, 2024
Outstanding customer service
All items in stock. Angel P. did an outstanding job locating and pulling stock of Milwaukee power tools that were locked up. I have been to other locations and sometimes dealing with the locked tools can be a very time consuming experience. Angel P. saved me a ton of time and was extremely professional and customer oriented.
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Recommended
Feb 25, 2024
Another great Home Depot experience
LAST WEEK we were in a hurry at the El Toro store, in the shower accessories department, and couldn't find the item the website said was in stock. This HD employee came down the aisle, answering questions from two other customers, and recognized our look of urgency, and without missing a beat, while still helping the other folks, checked stock, found our item on a high shelf, and while still helping three other people, and answering questions, brought over a ladder and retrieved our desired item. Multi tasking at it's finest.
Then TODAY, I had a question about a chip read error at checkout yesterday, and Lindsey took my call without hesitation. She was friendly, courteous, answered my question, and solved the issue WAY beyond my expectations.
I gotta say, we like this store, good people, five star customer service.
by
Recommended
Feb 16, 2024
Great Home Depot!
The staff is so pleasant and extremely helpful! I have had a great experience at this location each time I’ve gone.
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Recommended
Jan 23, 2024
Monique at Home Depot is the best!
Monique made my experience exceptional.
I highly recommend this location.
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Recommended
Jan 11, 2024
Outstanding Service!
"Do not hesitate, search for Digna! She is the one who can undoubtedly provide you with the help you need."
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Recommended
Dec 13, 2023
Don't trust HD website to have your product in stock.
I made an order online (ladder) website site that my local store (Mission Viejo, CA) had 33 in stock. I drove there 3 hours later and they had none, showed them my receipt. They checked another store which showed 25 in stock. I drove there and they 3 in stock of which one was broken.
by
DIY
Dec 8, 2023
Very satisfied
Everyone is very knowledgeable I always have a great experience I find everything I need every time. Dixie is always very helpful , I’m overall a very satisfied shopper. El toro store your the best !!!
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Recommended
Nov 27, 2023
Excellent Home Depot
The employees are friendly and knowledgeable. Their selection is always stocked and great sales. Their workshops for kids are fun to watch. Clean store with a beautiful garden section as well as the store displays.
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Recommended
Nov 24, 2023
Home Depot on eltoro cashier Dixie is the best!
Went to Home Depot for Black Friday at 6 am . Was greeted by the most charming and positive and happy cashier named Dixie
She made our morning with her positive energy . Thank you home depot for hiring such friendly employees
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Recommended
Nov 6, 2023
Unlike the old days, Home Depot is female-friendly and helpful!!!
Excellent Service, staff with great level of knowledge, everyone happy to answer questions and offer useful advice. It’s a pleasure to shop here, even if you are a girl!!!
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Recommended
Nov 1, 2023
Great service
The season veteran cashier Woman originally from Brooklyn tried to help me find a prop for my Halloween costume. I really appreciated that she took the time and directed to find the prop.
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Recommended
Oct 5, 2023
Excellent 0
Cashie John did an exellent job
by
Oct 3, 2023
Risa you’re.# 1, Keep up the great performance , bill Tiee
Dixie, Keep up the great work you do, bill T.
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Recommended
Oct 2, 2023
Excellent customer service
Last weekend I shopped at the El Toro Home Depot. Anthony is the cashier who assisted me. He was so nice and very helpful. It was a pleasure interacting with him.
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Recommended
Aug 22, 2023
Great Customer Service
Received 2 Kohler toilet a week prior to installation. On the day of installation we found out that 1 toilet is broken. I called El Toro customer service about it n she(Michelle, I think) really put an effort to find a driver to exchange the broken one with a new one so it can arrive in time for the installation. And it did!!!!
We finished the project, have time to clean and very satisfied with the product.
Thank you for the customer service rep n Keith the driver!!!
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Recommended
Aug 13, 2023
Customer service
You will receive good customer service with a smile
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Recommended
Aug 12, 2023
Very helpful personnel
I shop at a number of the local Home Depot stores, but I always like going to the El Toro store…it has a real neighborhood feel with the employees. I see smiles between them and I get smiles, and most of all assistance when I need it.
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Recommended
Jun 8, 2023
Appliances
Just bought a washer / dryer combo from the El Toro store. Despite the fact that Home Depot is chronically understaffed in this department, Debra did an awesome job of staying focused on helping me. Excited for delivery
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Recommended
Jun 3, 2023
The whole store experience
The three departments that I visited were well organized. I use your electric carts while shopping in the stores. These were not easy to get to, but two employees jumped in to declutter the area, and make them accessible. The Santa Ana store only has one cart.
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Recommended
May 28, 2023
Top Notch
My visit to the Home Depot in Lake Forest was excellent. The friendly staff, accessible carts, and an unexpected checkout discount all contributed to a seamless experience and a satisfying trouble-free visit overall.
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Recommended
May 17, 2023
Excellent Home Depot
Loved the sales clerk who checked me out! Very efficient and friendly.