Reviews for Encinitas #660

I purchased an outdoor umbrella that was clearly advertised as $249, but rang up $349. Renee at returns/help couldn't do anything to help me saying that it must be mis-marked and people move signs all the time. She called a manager (John) to handle the situation. From the onset John was not pleasant and spoke very patronizingly to me. John pointed out that the tiny SKU written on the bottom left corner of the sign didn't match the SKU of the box I'd purchased. I pointed out that all of the other boxes in the stacks had varying SKUs (none matched the sign's SKU) AND that the sign notes that the $249 price is for "ASSTD. SKUs". I calmly asked him to explain what "ASSTD. SKUs" meant. Hopefully clarifying if I was wrong for reading it as "Assorted SKUs". Additionally, all of the information on the sign is the exact information that is on each of the boxes of varying SKU'd umbrellas. At this point he ripped the sign down and said it's no longer priced at that and told me to go return the umbrella that I purchased. He said that there was absolutely no way he could do anything about the $100 price discrepancy and he stormed off.

Better selection of cordless tools than other Home Depot’s. Also fliers promoting tools on my wish list.

A few years ago there was a food truck at HD Encinitas. The food was great, the proprietor friendly, and I would eat there with other shoppers. I think it was a great service.

Happy helpful employees, notably beautiful customers

Self checkout backed up. Extra assistance for spray paint was ignored

Each time that I need help or have a return, the employees are really helpful and friendly. There is a good selection of products also.

The help, knowledge, and positive attitudes of the hardware section really helped me get the tools I needed to get my job done.

I am an older woman and needed help with a heavy purchase. Several employees offered to help me. I was extremely pleased. In Gardening, the checker, Phil, was able to make my purchase even easier for me and offered to get me help for loading.

I have being harassed by border patrol by the parking lot just because I’m brown 🖕🏽

The parking lot is a mess and full of illegals.The garden center is very good, but the checkout times are long. The self checkout is not in the middle of the store so you gotta walk a couple hundred yards if you in the wrong side.