Reviews for Five Point #6564

The store employees are eager to help when asked. However it seems that most of the time the store is short handed. Checking out is usually quick and efficient. Good location and lots of parking space.

Delivery has been a problem, but Rose in customer service worked the problem and calmly corrected the current issue.

This was my first high dollar order with delivery. Most of the delivery experience was a nightmare (3 cancelled delivery dates), but Rose in customer service worked the case and was responsible for making me a home depot customer again. She resolved every issue and waived my transportation fee. I felt more at ease after having Rose work with me.

A FRIENDLY, KNOWLEDGEABLE STAFF, PRODUCT SELECTION MORE THAN EXPECTED

The store is always clean and the employees are so friendly and helpful. Great selection of plants and everything you need to start a garden.

always fun to shop here. Every one is helpful

Store was clean and neat awesome people that help me out in lumber Aj and Pete where a big help and the cashier Gracie and Isabella where awesome all those people went above and beyond help me out thank yall

None of the employees asked if they could help us , rather had their heads down to not make contact with us ! But I do have to say that I was telling Pauline at the register and she went out of her way to help and when unable to find someone to go and help us put the door we bought , she apologized and went herself to help us put the door in our truck !!! I Thanked her very much because she made my trip to Home Depot a very nice experience and she really cared .

Well stocked, friendly staff, and clean.

Our go to store for so much. Friendly and helpful staff and always have items that we need. Good prices also.

If you're ever shopping at this store, be sure to look for cashier named Andrew - he's very helpful and a nice guy. So was Rene and Michelle, they both helped me too. Great customer service from all three!

Generally the employees are very helpful in this store. In my particular experience yesterday, "Kennedy" in the paint department was extremely rude and was not helpful. Fortunately another employee was the total opposite.

This store was very helpful, pleasant & efficient. I would definitely recommend it to anyone. They helped us find exactly what we needed as soon as we asked & we did not have to wait in a line. We were immediately checked out. Associates were very friendly & helpful.

Excellent store to shop for home improvement and more.....

Store was clean and easy to find what I needed very professional staff. No doubt home depot proud. The vela family.

Great prices compared to other mega stores. great selection of products, Good customer service.

Great place to shop!!

If you need to use the Pro Desk, ask for Ginger. She is really good.

The store was organized and the cashier was friendly and quick.

The employees were really nice especially Jennifer. She had a wonderful attitude

Plenty of material for projects. Store is not clean and employees are not friendly or helpful.

Trying to get someone to help you is a chore. Don't even plan on calling the store because they don't answer. Tried for over an hour and gave up.

So I had called about returning some wood that they had told me would be good to use for external use. They were fine with it as long as I had a receipt. I did. It had not even been a month well the wood started to weather with the heavy rains. I was shocked to see that the wood was going bad with just a few days of rain. I’m an educator. Not a contractor. I don’t know too much about the types of woods to purchase so I ask. Well I live about 30 miles away from the store, and bring wood in. Then a customer service rep named “Ginger,” tells me “you didn’t buy that here.” And, “I’m not going to return that.” I nicely told her “ma’am I called, and they said as long as I had my receipt. She sternly said “you’re lying,” and “it can’t be returned since its weathered.” Mind you I had bought not even a month ago, and the people I had asked before said it was good to use for a ramp. I wasn’t making it up. So she called the manager after I asked her to call. She was persuasively saying “I wouldn’t return it in this condition,” and saying things like “they didn’t even buy from here.” Which is totally not true because it still had the tags from the store and I had the receipt. Embarrassed by this point because there were at least 30 people in that area waiting in lines to check out. Thankfully Jeff was nice enough to tell her to return it there where she was. She then says “I’m not returning this here because there is a line, so you’ll have to go to the front.” Then she says “next time study your woods before you make a purchase.” Out loud for all to here in that area. By this time I’m furious. So I loudly say, “next time keep your mouth shut and do your job.” Not sure where they hire these people but my dad swears she was being racist since he was there listening to the whole thing.

This is based off my most recent visit on Mother's Day. Although the website stated they had 45 of the dryer plug in stock that I needed, when I got there, i couldn't find them. The employee I found to help was very snooty and told me if they weren't where I had just looked then they must have sold out of them overnight. Overnight? 45 of them? So I kept looking & eventually found them on the other side of the store. I did go back and let her know that I found the 45 cords that they were "sold out" of. Wanted a plant for Mother's Day, all that was left was broken remnants. None of the employees that I saw were wearing masks and all of them acted like they did not want to be there.

Hardware and electrical employees were very rude. They need to stop profiling and stick to the job in hand.

I have to say that the mid-to older ages female employees at this store go above and beyond the help you They won’t give up, and they never quickly (almost running) run and hide down empty aisles!!! Like the young boys this Home Depot employs. They are always friendly and courteous, the young folks behave as if I’m bothering them, and talk to each other above my head every dam time I’m inline with one of them ! Poor. Training of their young employees !

Everyone was very helpful. They did their best to assist me in a timely manner. The resulting order was finalized and processed easily because of their efficiency and product knowledge.

was pleasantly surprised at how employees maintained a steady safe flow to get in home depot and getting out. Considering the pandemic we are in ..things flowed nicely at home depot all employees seemed to be nsync. Good job Home depot employees!

Good Customer Service and AWSOME Pro Desk Employee’s and great customer service! Highly recommend this store!

Needs to keep up with inventory.