Reviews for Lees Summit #3026

We go there so much it’s almost feels like we miss out on something if we don’t go. It’s our default store. All the staff loves our puppy when we come in. Our puppy certainly draws a crowd of orange vests. She will always go up to employees to say hi. Sometimes doggie treats are offered in return

I ordered a plastic storage bin, with lid. It was delivered and the lid was obvious not the correct one, as it was forced on. I had to return to the actual store. While checking out, the delivery driver bragged about how he had delivered the storage bin earlier. I asked him why he didn't check it for being correct. I quote "it's not my job". I explained to him, that if he wasn't going to make sure that what he is delivering is correct, then I do not want him delivering to my house. Doesn't anyone have customer service that we used to be proud of?

It took over 30 minutes to get help. Flo the customer service gal went above and beyond helping us all while trying to help the customer service line because the other girl kept answering the phone and not taking customers. A little disappointed in the cosmetic issues and gashes on my new mower. Delivery driver uploaded pictures and I took 9f the seat back

Ordered this and installed it. Perfect size!

The online reviews of ceiling fans and lighting helped us make a better selection. Directions for assembly and installation were easy to follow.

Great job on everything you would want from a service!

Had a good experience on buying the appliances waiting for them to be delivered

Tom in appliances was helpful and very knowledgeable. Andy, Store Manager, came immediately when call. He also was helpful and kind. Thank you! Walked out with much more than we planned due to Tom and Andy's help!

High pressure to sign up for credit card at check out. Don't do that.

We wanted to replace all 4 of our major kitchen appliances (stove, d/w, frig and m/w) and luckily we were helped by Tom Garner, an appliance specialist at the Lees Summit, MO store. Tom patiently answered all of our numerous questions and showed us all of the various choices and appliance brands available in a friendly, patient and courteous manner. I usually prefer to do most , if not all, of my shopping online, but Tom provided us with such exemplary personal service that I might even consider to someday go shopping again in person. ;^)

I am a retired Air Force combat veteran and have always appreciated the Home Depot discounts realizing that they wouldn't have to do them but do anyway. I don't feel entitled to them but really appreciate them! Even without them, they have excellent value products

Total lack of help. Lack of employee's. 4 people at the checkout though.

It’s rare that I can’t find exactly what I’m looking for here. Shopping here is easy and employees are friendly and super helpful. I buy all kinds of things here — great one stop shopping!

This is one of my preferred locations because of selection and customer support while shopping have always had a very good experience with the employees in this location and rarely had any issues with them having what I need in stock

Always my go to store, clean, well organized, and knowledgeable staff.

The store has an overload of employees that will talk to each other. As I shopped for several items, that had empty bins and no merchandise, each employee would walk by with a blank look staring straight ahead. I waited at a checkout for 10 minutes as the only cashier discussed weekend plans with another employee.

Butch who help me with patio door was great

I bought 2 items which I used the next day. With satisfaction.

Employees at the store are always so courteous and very helpful

The pros not only directed me to what I needed but we're also helpful with some good suggestions

Bought a gift for my husband and the employees helped the next day at pick up surprise him with it. Appreciate all the effort they did to help with the surprise.

They dim the lights after 9 P.M.

Very clean, shelves stocked, nice people.

Jan in flooring was the most wonderful person I have ever worked with. She was able to handle my multiple measure requests for different rental properties and was even able to help me bypass one of the measurements and go straight to ordering my stairs carpet since my last measurement was for the property was done within the year. She knew her way around Home Depot’s complex systems and around the computer she was working with which sadly is not the case with most other customer service reps I have worked with over the years at Home Depot. I really appreciate her being in the department and making what is normally a long process into a quick one.

Great customer service from Shari in appliances. I've always had good customer service and truly appreciate it.

The customer service at the store is top notch!

The person who helped us purchase our dryer was very knowlegeable about the dryer. And very nice I think his name was Tom

I went to Home Depot in Lee Summit to buy a few items and I found out some of the items I wanted were behind a locked cabinet. I asked for help three times. I had to walk 150 feet every time I asked for help on the three occasions I asked I heard them say over the speaker for someone to help me but no one ever came finally I flagged down one employee and he grabbed my stuff but then he wouldn’t give it to me and told me to go to the register with him although I wasn’t done shopping so we took another unnecessary trip to the register When I got to the register, this employee took my stuff from the other employee, and I went and did some more shopping Next, I returned to grab my stuff and pay for it, and they couldn’t find my stuff that they had secured at the cash register. What a CLUSTER F ! Home Depot wasted 15 to 20 minutes of my time. You need to hire some more employees if you’re gonna have everything in the store locked up and you need to teach the employees when somebody needs something out of a locked space that they need to show up promptly and assist the customer.

Two ladies greeted me immediately and Dawn especially went out of her way to help me find what I needed.

During the process to buy a washer machine Tom provided an excellent explanation for my situation. Great support.