#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(225)952-9400

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

8181 Airline Hwy

Baton Rouge, LA 70815

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 342 reviews
85%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (342)
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Showing 1-30 of 342 reviews
UNFRIENDLY STAFF
STAFF ARE UNFRIENDLY...
by
    Helpful employee
    If you go to the home Depot on airline highway close to Tom drive look for Miss Ray she is a little bundle of sunshine and very very helpful and very customer oriented I feel home Depot needs to have more employees like her because she goes out of her way to help you
    by
      • Recommended
      Perfect customer service
      Clinton was extraordinarily helpful and knowledgeable! Each staff member takes customer service seriously at this location!
      by
        • Recommended
        Provided great service.
        I was looking for a battery powered self-propelled lawn mower and an employee that wasn't assigned to that particular area went out of her way to help me. even when she was off the clock.
        by
          Yet another store with only self checkout
          I don't work for Home Depot, and I refuse to function as a cashier in their store. I only gave one star because zero stars is not an option.
          by
            Customer Service is Lacking.
            Asked for help in self-checkout and you would have thought I asked for the world.
            by
              Great Customer Service!!
              This customer chose to rate the product and not provide text.
              by
                • Recommended
                Great Service
                I was worried about picking up a large sheet of plywood. G'kar Jackson helped me find it, transport it through checkout, and load it in my car. I was so relieved and grateful!
                by
                  • Recommended
                  Best service
                  This is the Best Home Depot that I have been to. I have gone to several Home Depot’s from Metairie to Baton Rouge. I did not have to wait 30 min. For help. Great job guys. Keep up the good work.
                  by
                    • Recommended
                    I would like to give The Home Depot store #0367 a five star rating!!!!! You guys is AWESOME!!!!!
                    I would like to give The Home Depot store #0367 a five star rating!!!!! You guys is AWESOME!!!!!
                    by
                    • Verified Purchase
                    • Recommended
                    Store is clean and help was amazing.
                    Store is clean and help was amazing.
                    by
                    • Verified Purchase
                    • Recommended
                    Customer service was awesome!
                    Customer service was awesome!
                    by
                    • Verified Purchase
                    • Recommended
                    Horrible experience. Waited an hour to be told that no one in the store could open the propane ta...
                    Horrible experience. Waited an hour to be told that no one in the store could open the propane tank case. Was so upset, I forgot my empty tanks and when I went back 15 min. later, they didn’t want to give empty tanks back.
                    by
                    • Verified Purchase
                    TaLelia Butler is a great asset to The Home Depot!
                    TaLelia Butler is a great asset to The Home Depot!
                    by
                    • Verified Purchase
                    • Recommended
                    The same the customer service was excellent.
                    The same the customer service was excellent.
                    by
                    • Verified Purchase
                    • Recommended
                    The store has a good location for citizens in the northern portion of the city and the employees ...
                    The store has a good location for citizens in the northern portion of the city and the employees have always been helpful. The store is usually well stocked with any items I have needed for my home projects.
                    by
                    • Verified Purchase
                    • Recommended
                    Staff went above and beyond to help me ! My first reno and I'm so excited that I wentto home depto!
                    Staff went above and beyond to help me ! My first reno and I'm so excited that I wentto home depto!
                    by
                    • Verified Purchase
                    • Recommended
                    I received the best customer service ever at this store location! FANTASTIC customer service from...
                    I received the best customer service ever at this store location! FANTASTIC customer service from Jessica and Chris!!!! JOB WELL DONE!!!!
                    by
                    • Verified Purchase
                    • Recommended
                    I just completed a review on a cashier but i forgot to list her name. Ms.SHELLY, she went above ...
                    I just completed a review on a cashier but i forgot to list her name. Ms.SHELLY, she went above the call of duty. I have had problems getting help in the store prior, she made this visit a very pleasant one.. User ID HTK 47246 46882 PW 21063 46879
                    by
                    • Verified Purchase
                    I shopped the Home Depot store in Chandler AZ, not Baton Rouge! Get your survey corrected!
                    I shopped the Home Depot store in Chandler AZ, not Baton Rouge! Get your survey corrected!
                    by
                    • Verified Purchase
                    The young lady greeted me and she also showed me where to go and offered and suggested a product ...
                    The young lady greeted me and she also showed me where to go and offered and suggested a product that was reasonable then what I had chosen
                    by
                    • Verified Purchase
                    • Recommended
                    I ordered, online, two in stock items at 9am and went to pick them up at 12:30pm. Order was not r...
                    I ordered, online, two in stock items at 9am and went to pick them up at 12:30pm. Order was not ready. Item was showing only one in stock on her computer. Customer service person looked at my order and called for assistance. Person that came up said he saw the order but could only find one of the two items, so he didn't pull any. Could one of the items have been sold from the time my order was placed to the time the customer service rep went to pull the order? Sure. Could they have put one item in the order and then contacted me? Sure. I asked the customer service person, when my order could not be processed as I ordered, why was no one contacted? The customer service person said that they are supposed to.
                    by
                    • Verified Purchase
                    Raven and Shelley were very helpful & professional.
                    Raven and Shelley were very helpful & professional.
                    by
                    • Verified Purchase
                    • Recommended
                    Home depot is a store that you can get lost in as a DIY person. There is so much that you can ima...
                    Home depot is a store that you can get lost in as a DIY person. There is so much that you can imagine doing and everything that you will need to do it. The associates are knowledgeable of where things are and they can give you some idea of what would work best. It is like going into a carpenter's workshop and asking him for advice and tools. It's a DIY person dream store!
                    by
                    • Verified Purchase
                    • Recommended
                    I was able to get assistance.
                    I was able to get assistance.
                    by
                    • Verified Purchase
                    • Recommended
                    The cashier Shelly was so nice.
                    The cashier Shelly was so nice.
                    by
                    • Verified Purchase
                    • Recommended
                    The store was clean and the workers were friendly. There was a worker who greeted me upon my ent...
                    The store was clean and the workers were friendly. There was a worker who greeted me upon my entering the store. The worker was helpful in finding what I was looking for; also the worker was able to answer my questions about out-of-season items.
                    by
                    • Verified Purchase
                    • Recommended
                    Horrible experience. Worst home depot out there. Never shopping here again.
                    Horrible experience. Worst home depot out there. Never shopping here again.
                    by
                    • Verified Purchase
                    Long curbside waits... no updates on orders... damaged products... unfriendly staff. This store n...
                    Long curbside waits... no updates on orders... damaged products... unfriendly staff. This store needs an immediate and complete organizational overhaul. It’s unorganized and the staff could care less about helping you with your orders. I was forced to give a 1 star rating.
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Worst experience ever!
                    Worst experience ever!
                    by
                    • Verified Purchase
                    1 found this review helpful
                    Showing 1-30 of 342 reviews

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