#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(850)857-0362
Tool & Truck Rental(850)857-0368
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5309 N Davis Highway
Pensacola, FL 32503
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Customer Store Reviews

  • 4.8 out of 538 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (538)
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Showing 1-30 of 538 reviews
Terrible experience.
Worst customer service I’ve ever experienced at Home Depot
by
    Customer service
    What a pleasant visit. So many employees and even an outside vendor, so willing to stop and help us find items we were looking for. Our cashier helped us to be able to use our military discount and made a suggestion to update the profile so we could use the phone number in the future.
    by
      • Recommended
      Thanks Sammy
      I spoke with a girl named Sammy about needing some new appliances and also cabinets and countertops and she was very helpful answered all my questions and was very informative on the different styles and designs that are current at the moment thank you Sammy for all your help I will definitely be using Home Depot for my cabinets and countertops now and in the future thanks again Home Depot thank you Sammy
      by
        • Recommended
        Very happy shopper
        I came in for some general questions that I needed answers to about some appliances and also about some measurements in my kitchen for some new cabinets and Sammy in that department today was extremely helpful answered all my questions with confidence, and then even help me find the part that I needed for an appliance in my house. Couldn't be more happier thank you so much Sammy for all your help thank you Home Depot
        by
          • Recommended
          Great price
          I went to look for appliances. I really like The appliance specialist. Her name Sammy. She was very nice and helpful. I really enjoyed my shopping. I really recommend.
          by
            • Recommended
            Friendly helpful workers here
            Very helpful and friendly store personel. Not pushy or salesman like, just helpful, informative, and friendly. Also lots of stock on items unlike some other stores.
            by
              • Recommended
              No cahsiers
              Three able bodied employees standing in front of self checkouts talking instead of someone ringing my purchase up. Will not be back if I have to do their job.
              by
                Home Depot #6853
                Excellent service! A++++++++....Everyone was friendly and very interested in your needs. I bought three appliances at one time. I'm very satisfied.
                by
                  • Recommended
                  A Fantastic Employee!
                  Honeray in the plumbing department is SUPER. He is knowledgeable and will help you with any problem. I especially like his kind words and positive attitude. A great employee!
                  by
                    • Recommended
                    Amazing
                    Everything was amazing
                    by
                      Michael is great!
                      Michael knows everything I that store. Find him and he will help you!!
                      by
                        • Recommended
                        A man's toy store
                        I was pleased with the service I received during my visit to Home Depot on Davis Hwy in Pensacola Florida. I was surprised there were attendants available to help which is rare in hardware stores these days. I got what I needed to get my job started and was on my way without any long waiting other than waiting for the rain to stop...
                        by
                          • Recommended
                          Kathy in gardening
                          Kathy was very helpful and patient!
                          by
                            • Recommended
                            metal to metal paint
                            PAINT METAL TO METAL PAINT
                            by
                              • Recommended
                              Great Customer Service
                              Store employees are friendly, helpful, and knowledgeable. Inventory is neat and plentiful.
                              by
                                • Recommended
                                It is a pleasure to deal with employees with great attitudes
                                I purchase and renovate houses and have been shopping at this Home Depot for over 20 years. The atmosphere at this store is friendly and caring. On my most recent visit I dealt with a kitchen/bathroom renovation expert. Ms. Sammy was extremely knowledgable and helpful. For all of my future projects I intend to deal with her exclusively, even if I have to wait.
                                by
                                  • Recommended
                                  LG French door refrig w/ initial problem
                                  Bought this new refrig, didn't cool properly. The call center was SUPER courteous, polite and helpful, and most impressive. Then the service man James was equally so. Turns out an air flow valve or door had not been installed incorrectly. I never expected such wonderful support in this day when most vendors don't really care. I can highly, highly recommend LG for both product and service support. A most refreshing experience.
                                  by
                                    • Recommended
                                    Very helpful employees
                                    We bought a GE in wall oven that is very good. Sammy , the employee that helped us is awesome!!
                                    by
                                      • Recommended
                                      It's quite a good store.
                                      They cut my boards for free and they were friendly. They have good people working here. I appreciate it. Good prices on lumber.
                                      by
                                        • Recommended
                                        1 found this review helpful
                                        Best experience in a big box store!
                                        I was recognized in every dept.
                                        by
                                          • Recommended
                                          Great workers, very helpful
                                          I needed a part for my dryer and although you didn't have one in stock, Sammy in the appliance department was very helpful and provided me with a number to a company that I was able to order the part I needed. Thanks for you help Sammy
                                          by
                                            • Recommended
                                            Exceptional experience
                                            I went to the Home Depot today after going to Lowe’s only because it’s closer after spending to much time at Lowe’s to no avail, didn’t have what I needed, had hard time getting help, employee that tried to help had no knowledge of plumbing and I wasted 30 minutes. I left without what I came for. I went to Home Depot and the employee that helped me was extremely knowledgeable and I was literally in and out in less than 15 minutes. I’ve been a customer of Lowe’s only because they’re closest and after today I have to say I am now a Home Depot customer, they did everything right and that allowed me to get in get out and get back and finish the job
                                            by
                                              • Recommended
                                              Well stocked..Clean…easy to shop
                                              Other stores did not have the parts I needed ;…Quickly n easily& with help of store personnel ::I got what I came to the store for.
                                              by
                                                • Recommended
                                                Excellent Sales Rep
                                                If you are in need of appliances, see Sammy. She is extremely knowledgeable, helpful and friendly.
                                                by
                                                  • Recommended
                                                  Cashiers need to be trained better in customer service and taught how to measure.
                                                  Cashiers need to be trained better in customer service, and taught how to measure.
                                                  by
                                                    Great store
                                                    Every time I go to the store I have no problem finding what I need
                                                    by
                                                      • Recommended
                                                      Thanks Sammy
                                                      Shopping at the home Depot today with my father and I really want to thank Sammy in the appliance department because she's so helpful and she always goes out of her way to explain all the information not necessarily to me but to my father who asks a lot of questions. Sammy was very thorough as she explained all the warranty information and also was able to help us find the appliances we need to fit our budget for some upcoming rental properties. thanks again Sammy for always being so helpful
                                                      by
                                                        • Recommended
                                                        Fantastic service
                                                        Fantastic service from Julie. Home Depot has been helpful to me and stood behind everything they have sold me.
                                                        by
                                                          • Recommended
                                                          Great store
                                                          I buy everything I need
                                                          by
                                                            • Recommended
                                                            Above and beyond customer service
                                                            Sandra, in the garden section, went out of her way to get me a plastic bag to cover my floor boards so that my car wouldn’t get dirty. She was very courteous and so kind to think of helping me in that little way.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 538 reviews

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