#1 Home Improvement Retailer

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Pro Service Desk

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Mon-Sat:
Closed

Sun:
Closed

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Customer Store Reviews

  • 4.8 out of 589 reviews
96%Of Customers
Recommend This Store
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Showing 1-30 of 589 reviews
Be Careful when ordering bathroom materials
Open you shower pan, tub enclosure or anything else that has been shipped to the store. It will probably save you a trip to return a damaged item. Open it in the store before you leave!!
by
    Awesome experiences and purchases!!!
    Excellent customer service and high quality products! Every employee I’ve interacted with was extremely helpful and supportive! Absolutely love the Milwaukee products and the deals Home Depot provides for their line. Thank you for making the purchasing process so easy and enjoyable. Looking forward to my next visit real soon!
    by
      • Recommended
      Knowledgeable Sales Associate
      I'm building a 12X24 foot deck out of Trex wood. Lorrie in lumber was extremely helpful in all aspects of the transaction.
      by
        • Recommended
        Home Depot Has It
        We are rehabilitating my brother-in-laws house. We are constantly running into unexpected issues which require more materials. Home Depot has made it easy and quick to find what we needed so that we could get back on-task. The military discount has been a bonus.
        by
          • Recommended
          Expert help
          Lorrie, in appliance helped us even though it wasn’t her department. She was very helpful. She deserves a raise!
          by
            • Recommended
            Washer/Dryer
            We love this store. We travel past another home improvement store to get here but offers things the first one doesn't.
            by
              • Recommended
              Great service.
              Lou helped us with lighting and electrical items that we needed. Extremely knowledgeable!! So very helpful and professional!
              by
                • Recommended
                Home Repair
                Had estimate from plumber to replace seal in toilet for over $540. Did it myself for less then $10 and 2 hours of my time. A great ending to a fairly straight forward task.
                by
                  • Recommended
                  Drive 2 hours to get what you need
                  I drove over 2 hours to this Home Depot because the one's close to me did not carry the Gothic Pickets item I needed. The store close to me did not offer any help.
                  by
                    • Recommended
                    The reason a shop at Home Depot
                    Associates are always willing to help you and our friendly.
                    by
                      • Recommended
                      Best. Store .Period.
                      I live with 3 miles of 3 Home Depot stores with thus ok ne being the farthest away. And I'd still rather drive farther to go to Davis Hwy than the others. From the staff, to the clean store to the fact that I've been there so inch they know me by name. Should be a training course for other stores should have to strive to be like.
                      by
                        • Recommended
                        Pensacola Home Depot Trip
                        Great store. Friendly staff and the store is clean and easy to navigate. I'm a disabled veteran and always find that the employees are ready to help me
                        by
                          • Recommended
                          Great Customer Service
                          Davis Hwy Home Depot is my favourite store- Dan in hardware, Scott in flooring, Geoff in Millworks, Robert everywhere, Laurie at Pro Services, Augie at Service Desk, Honeray in Plumbing 🪠!! Love them
                          by
                            • Recommended
                            Delivery Team
                            We purchased a new fridge from Home Depot and had it delivered. The team was on time and best two guys you could ask for. They had to go up 20 steps and rhe dolly they had was not the best. They made it happen with a smile and hard work.
                            by
                              • Recommended
                              great help
                              There are always workers there to help. They are genuinely concerned to help you and each time I have asked where something was, they have always walked me to the item instead of just saying directions.
                              by
                                • Recommended
                                Great Customer Service Team
                                On all my projects I always find what I need at this Home Depot and their staff is outstanding!!
                                by
                                  • Recommended
                                  Outstanding customer service
                                  The staff is always willing to help and will approach you asking if you need any help.
                                  by
                                    • Recommended
                                    Service is important and available
                                    Of all the “big box” stores I find this Hime Depot to have the most service oriented and knowledgeable staff of any store I have shopped in this area. I truly look forward to visiting this HD location and avoid the blue sign home improvement competitor as much as possible.
                                    by
                                      • Recommended
                                      Employee help me a lot
                                      I bought this other poly urthane and it did not work for what i needed it for,,your employee help me a lot,,,I got the shellac and it works much better and it dried much better too...
                                      by
                                        • Recommended
                                        Employees Know Their Products!!!
                                        Dan in hardware can always give me advice on my issues Geoff greets me by name and asks if I need help Scott in flooring goes above & beyond for my jobs and answers my clients questions with professional advice Tanya at the Service desk is a wizard!! Auggie always has a great attitude Ramsey in paint gives me tips and advice that is helpful! This store is spot on with good quality people
                                        by
                                          • Recommended
                                          Employees
                                          The people who helped me were very knowledgeable and helpful
                                          by
                                            • Recommended
                                            Home Depot Davis Hwy, Pensacola
                                            Keisha in the Tool section is amazing. I’ve been to that store 3 times in the last 3 months and she is always there and enthusiastic to help!
                                            by
                                              • Recommended
                                              Super customer service
                                              I brought some stuff from your store and needed help loading it on to my truck one of your people J.P WAS. VERY NICE AND HELPFUL TO ME IF HOME DEPOT HAD MORE PEOPLE WILLING TO HELP THERE CUSTOMERS LIKE HE DOES THE OTHER PEOPLE COULD LEARN A LOT FROM HIM ESPECIALLY MANAGEMENT THERE'S SOME MEMBERS OF MANAGEMENT UP FRONT AT YOUR STORE THEY'RE JUST SNOOTY THEY COULD LEARN A LOT FROM HIM THAT YOUNG MAN NEEDS A COMMENDATION AND RAISING PAY I GIVE HIM A 10-STAR RATING THE STORE I'LL GIVE A FIVE
                                              by
                                                • Recommended
                                                Great experience
                                                I’ve always shopped at this location because it’s convenient from where I live. I’ve always been able to find what I’m looking for and when I can’t, there’s always a employee around to assist me.
                                                by
                                                  • Recommended
                                                  Great Associates
                                                  I’ve never had a problem getting help with locating anything I needed, and always very courteous.
                                                  by
                                                    • Recommended
                                                    always friendly and there for you
                                                    no matter what I'm going in for I always get the VIP treatment
                                                    by
                                                      • Recommended
                                                      Going beyond for a customer
                                                      My wife and I went to the Pensacola store to purchase our new lawnmower. The associate and manager went beyond the scope to help us. We explained our situation and young man who helped us did everything except a backflip to assist us. They took additional money off the price of the item and assisted in loading. They also threw in some oil because the display model didn’t have any. Overall it was a very pleasant experience.
                                                      by
                                                        • Recommended
                                                        No room to move
                                                        Stop placing merchandise displays in the aisles. You can't buy light bulbs because you can't even fit a cart down that aisle. The main aisle in the front of the store leaves barely enough room for one cart to pass. Place promotional items on endcaps or stop trying to sell it. Customers can't stop to look at it anyway because if they stop they are blocking everyone else.
                                                        by
                                                          Meeting the needs and safety first
                                                          I suggest that you carry rigging and lashing items near checkout in addition to the minimal packing twine and red flags. Items such as ratchet straps, various sizes of shrink wrap, bed extenders, trailer lights and wiring harness accessories etc. Parlay what is going on in the adjacent rental areas to provide for the impromptu or spontaneous needs that may arise. Especially considering that the building materials area and rentals dept. may not always be adjacent. Use your merchandiser teams and the regular dept. associates to provide a review of each dept. to improve the process from a retail and customer point of view. Be a leader in safety in the industry not just out of a compliance mind set. Create a culture of safety with associates looking out for each other and the customers. Consider how much time the associates spend with each other as they complete a days work. create a paradigm shift that makes the associates think about going home the same way they arrived.
                                                          by
                                                            • Recommended
                                                            buying a refrigerator
                                                            After buying a new refrigerator at another store that did not work we went to Home Depot. We were very tense to say the least when we arrived at Home Depot since we were now completely without a refrigerator. As we walked into the appliance area we were immediately met by Sammy. She helped us through the process of picking out another refrigerator and even suggested we buy a small refrigerator to use until the new one arrived. She was patient and knowledgable about the products. We immediately noticed how many employees greeted us while we were in the store. First time buying an appliance there but we will be back to Home Depot when the need arises.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 589 reviews

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