Reviews for Pensacola #6853

Great customer service

I am truly disappointed in Store 6853. As a former employee of this store, we were constantly trained on the customer comes first, you acknowledge the customer, you greet the customer, you take care of the customer, etc. I don't find that the case at this store anymore.....you used to be able to go in there and see smiling friendly faces who greeted you and you don't see that anymore. I don't see any customer service at the front end. As I go into this store fairly frequently, the cashiers never acknowledge me and I just have had a not so pleasant experience at the service desk there. I don't see any evidence of the former store that I was proud to be a part of for so long.......

MANY CUSTOMER SERVICE REPS AVAILABLE TO HELP

Your store is clean,nothing left in lsles,well lit,etc.variety of supplies in stock. Your employees are friendly,eager to help.

The employees at the Davis store here in Pensacola are very friendly. I always have at least one employee ask me if I need any assistance.

This HD location is clean and neat.. All of there employees are awesome very helpful if they don't know the answer they will found out for you.. Our experience here was awesome..

The store was clean and everyone was wearing masks. I want to commend Randy in the Paint Department on Thursday, July 30- who gave me superb service in selecting the correct paint for my project. He came out from behind the counter to take me to the correct section and gave me a lecture on the benefits of each paint. I appreciate his efforts so that my project had the best possible materials,

Excellent services. Professional, friendly, very knowledgeable staff.

Great employee installed my 2 storm doors. Great guy great install. Rob Lackey

I came in looking for a specific item, and it was something that affected my quality of life. I was met with knowledgeable, polite, and resourceful employees who made sure my shopping experience was a positive and memorable one. Thank you Billy, Adam, Tristan, and Angela.

This is my preferred Home Depot in the area. Always friendly service especially in the paint department. Can usually find what I am looking for and when I can't there is always someone available to ask.

THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. I GOT THE ASSISTANCE I NEEDED AND HELP IN FINDING THE RIGHT PRODUCT TO PURCHASE.

always a good experience at this store, especially the garden section.

FYI....NEITHER THE 9TH AVE STORE, NOR THE NORTH DAVIS STORE, PENSACOLA RENT TRUCKS EVEN THO NOT A WORD IS MENTIONED IN THEIR RESPECTIVE WEBSITES. EMPLOYEES IN THE RENTAL DEPT. SURELY KNEW THEY DID NOT....BUT FAILED TO TELL ANYONE. ONE REFERRED ME TO ANOTHER STORE NEAR ME AND WHEN I WENT THERE, THAT STORE DID NOT RENT TRUCKS. DUUHHH

VERY CLEAN STORE. MY SALESPERSON WAS KNOWLEDGEABLE ABOUT THE PRODUCT I WAS INTERESTED IN. THERE WAS LIMITED PRODUCT SELECTION. PROBABLY DUE TO PRODUCTION IN CHINA

The store was overall nice and clean. I love how all employees has on their mask made me feel very safe & comfortable. The cashier “Shanaiya” that checked me out was very friendly and sweet. The best experience I have had a Home Depot in awhile.

The store is always clean, the shelves are well stocked and I products I buy are easy to find.

As I walked into the garden center the cashier was very nice and friendly greeting me as i walked in. Unfortunately you did not have what I was looking for, but the cashier assured me that I could pay here and pick up at another location. She went out her way to make sure I would get exactly what I needed and I want to thank her for that. She did tell me her name was Shanaiya. Awesome customer service!

good store

Our Local Home Depot Store on N. Davis Hwy is a great place to get what you need quickly! The employees are kind, considerate and knowledgable. Construction Carts are clean, inside the store aisle, and add to the accessibility and ease of your shopping experience.

I purchase a washer. Sales person SX3338 tax on a charge for hoses. He didn't say which kind (rubber) or I would have changed that to flexible metal on the spot. Now I have to contact them for an upgrade.

We love this Home Depot, it is so very centrally located and everyone is so friendly. They have a wonderful hot dog vendor outside the doors occasionally.

No rhyme or reason to the layout of the plywood stock. Sizes difficult to read. When the staff was able to be located they were apathetic, incompetent, and poorly trained. The store was clean.

I just want commend two exceptional employees Chris the asst manager and Salli from the garden center. They went above and beyond to help me. I lost my husband five months ago and with this pandemic my emotions are all over the place. I'm trying to get my townhouse on the market and was having trouble with a power washer I had purchased some time ago. They helped me resolve the issue and i couldn't be more thankful. I will continue to use Home Depot for all my home repair needs. Thank you agsin

I started the job here a week ago so far I have been to this Home Depot every day some times twice in one day, Every person that I have come across has been friendly and helpful, the lady at the paint desk is the best. My only issue is at register #1 next to the pro desk the cashier is never the same, every other Home Depot that I have been in around the state have always had a cashier at the pro checkout that knew what was going on and got you out fast and was the same person every time.

The staff are extremely knowledgable and always striving to help.

Employees particularly Bill and Larry in tool rental were awesome. Went above and beyond!

Poor customer service on more than one occasion.

Staff is always friendly and attentive at this location

Store is very clean & easy to locate anything. The cashier Shanaiya went above & beyond to make sure I got what I needed. The garden associate Tammy was very helpful aswell.