#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(850)857-0362
Tool & Truck Rental(850)857-0368
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5309 N Davis Highway
Pensacola, FL 32503
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Customer Store Reviews

  • 4.8 out of 538 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (538)
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Showing 1-30 of 538 reviews
We drove an additional 20 miles to go to this store because they had the product we wanted in sto...
We drove an additional 20 miles to go to this store because they had the product we wanted in stock. Not only was it on sale, the cashier (Joshua) offered us an additional discount if we applied for a Home Depot credit card. When the discount showed up on the register it was less than he told us it would be so he immediately corrected it. I thanked Joshua several times and he even helped us load our item. It's been a long time since I've experienced this kind of service at a home improvement store. Joshua was an extremely polite young man and I was glad to have had the pleasure of meeting him and honored he was my cashier. Thank you Joshua!
by
  • Verified Purchase
  • Recommended
The personnel in the Paint Department and Ware House for stocking store provided me with friendly...
The personnel in the Paint Department and Ware House for stocking store provided me with friendly, professional assistance in a most timely manner and guided me on savings and products that I purchased on 16 December 2020! The store was exceptionally clean and fully stocked with the items that I required to pick up on this day! Cashiers were friendly and guided me properly to check certain items out in the Free non support lane with my Military Discount as well! Thank you!
by
  • Verified Purchase
  • Recommended
I would defining recommend shop in the store. Big selection, great prices. Been costumer for year...
I would defining recommend shop in the store. Big selection, great prices. Been costumer for years. But unfortunately it makes me very sad that for years nothing had been done about the cashiers employees working at the garden center. It’s a shame that ur competitors are doing much better job providing their cashiers winter shelter. Shame!
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  • Verified Purchase
  • Recommended
Checked on line to see if they had my Battery for Lawn Tractor I purchased there a few years ago ...
Checked on line to see if they had my Battery for Lawn Tractor I purchased there a few years ago . Depot.com said yes and directed me to Davis Hwy @ $29.95. So I drive across town and pick up Battery only to find it is Not $29.95 but $44.97 . That's $15.02 Difference depot says oh well either put it back and waste all my time on line and driving in Christmas traffic or just Lump it .Very disappointed in Depot , I am sixty five years old and have trouble driving in rush hour Christmas shopping traffic . I thought I was being Covid / greenhouse correct by using internet and not wasting time driving all over . Then I get punched in the gut . ps; I paid core of $12.00 also and brought in my old battery . so that is $44.97 plus $12.00 for a Lawn tractor
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  • Verified Purchase
Billy in Millworks is very knowledgeable and has made customer satisfaction his number one job a...
Billy in Millworks is very knowledgeable and has made customer satisfaction his number one job at Home Depot. Thank you for facilitating our Hurricane Sally repairs.
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  • Verified Purchase
  • Recommended
the store was very clean personel were helpful and friendly
the store was very clean personel were helpful and friendly
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  • Verified Purchase
  • Recommended
EMPLOYEE GIL ALWAYS PLEASANT AND APPROACHABLE.
EMPLOYEE GIL ALWAYS PLEASANT AND APPROACHABLE.
by
  • Verified Purchase
  • Recommended
Home Depot #6853 Pensacola is clean and staff is extremely helpful.
Home Depot #6853 Pensacola is clean and staff is extremely helpful.
by
  • Verified Purchase
  • Recommended
The store was clean, well organized and the staff was helpful and friendly.
The store was clean, well organized and the staff was helpful and friendly.
by
  • Verified Purchase
  • Recommended
Grat store. Everyone knew were things were. The pro desk had qualified and experienced people.
Grat store. Everyone knew were things were. The pro desk had qualified and experienced people.
by
  • Verified Purchase
  • Recommended
I needed help having wood cut. I gave Geoffrey specific details on what I needed and how I needed...
I needed help having wood cut. I gave Geoffrey specific details on what I needed and how I needed them cut. He spoke to me like I didn't know what I was talking about, complained about having to cut the wood, and then didn't cut the wood to how I needed it. He charged me for wood cutting and I was sent home with things I didn't need. I didn't check it while I was there b/c I trusted that an employee knew what he was doing. Being charged $10 for wood cutting isn't a problem for me. But paying over $40 for wood and the cutting when I wasn't given what I needed is an issue. He never spoke to me, he didn't thank me, he acted like it was an issue for him to do his job. I shop here all the time and this was by far the rudest customer service I have ever gotten there. I also had a gift card to use and since it was under my wife's name, he wouldn't let me use it. We have the same last name, same address as was on file and he still wouldn't let me use it.
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  • Verified Purchase
George in the lumber department was super helpful! He spent a lot of time explaining what we need...
George in the lumber department was super helpful! He spent a lot of time explaining what we needed help with. Angela was our cashier and she was super friendly and personable. We will definitely be back! Keep up the great work!
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  • Verified Purchase
  • Recommended
shopping at homedepot is good
shopping at homedepot is good
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  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
I am truly disappointed in Store 6853. As a former employee of this store, we were constantly tra...
I am truly disappointed in Store 6853. As a former employee of this store, we were constantly trained on the customer comes first, you acknowledge the customer, you greet the customer, you take care of the customer, etc. I don't find that the case at this store anymore.....you used to be able to go in there and see smiling friendly faces who greeted you and you don't see that anymore. I don't see any customer service at the front end. As I go into this store fairly frequently, the cashiers never acknowledge me and I just have had a not so pleasant experience at the service desk there. I don't see any evidence of the former store that I was proud to be a part of for so long.......
by
  • Verified Purchase
MANY CUSTOMER SERVICE REPS AVAILABLE TO HELP
MANY CUSTOMER SERVICE REPS AVAILABLE TO HELP
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  • Verified Purchase
  • Recommended
Your store is clean,nothing left in lsles,well lit,etc.variety of supplies in stock. Your employe...
Your store is clean,nothing left in lsles,well lit,etc.variety of supplies in stock. Your employees are friendly,eager to help.
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  • Verified Purchase
  • Recommended
The employees at the Davis store here in Pensacola are very friendly. I always have at least one ...
The employees at the Davis store here in Pensacola are very friendly. I always have at least one employee ask me if I need any assistance.
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  • Verified Purchase
  • Recommended
This HD location is clean and neat.. All of there employees are awesome very helpful if they don'...
This HD location is clean and neat.. All of there employees are awesome very helpful if they don't know the answer they will found out for you.. Our experience here was awesome..
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  • Verified Purchase
  • Recommended
The store was clean and everyone was wearing masks. I want to commend Randy in the Paint Departme...
The store was clean and everyone was wearing masks. I want to commend Randy in the Paint Department on Thursday, July 30- who gave me superb service in selecting the correct paint for my project. He came out from behind the counter to take me to the correct section and gave me a lecture on the benefits of each paint. I appreciate his efforts so that my project had the best possible materials,
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  • Verified Purchase
  • Recommended
Excellent services. Professional, friendly, very knowledgeable staff.
Excellent services. Professional, friendly, very knowledgeable staff.
by
  • Verified Purchase
  • Recommended
Great employee installed my 2 storm doors. Great guy great install. Rob Lackey
Great employee installed my 2 storm doors. Great guy great install. Rob Lackey
by
  • Verified Purchase
  • Recommended
I came in looking for a specific item, and it was something that affected my quality of life. I w...
I came in looking for a specific item, and it was something that affected my quality of life. I was met with knowledgeable, polite, and resourceful employees who made sure my shopping experience was a positive and memorable one. Thank you Billy, Adam, Tristan, and Angela.
by
  • Verified Purchase
  • Recommended
This is my preferred Home Depot in the area. Always friendly service especially in the paint dep...
This is my preferred Home Depot in the area. Always friendly service especially in the paint department. Can usually find what I am looking for and when I can't there is always someone available to ask.
by
  • Verified Purchase
  • Recommended
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. I GOT THE ASSISTANCE I NEEDED AND HELP IN FINDING ...
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. I GOT THE ASSISTANCE I NEEDED AND HELP IN FINDING THE RIGHT PRODUCT TO PURCHASE.
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  • Verified Purchase
  • Recommended
always a good experience at this store, especially the garden section.
always a good experience at this store, especially the garden section.
by
  • Verified Purchase
  • Recommended
FYI....NEITHER THE 9TH AVE STORE, NOR THE NORTH DAVIS STORE, PENSACOLA RENT TRUCKS EVEN THO NOT A...
FYI....NEITHER THE 9TH AVE STORE, NOR THE NORTH DAVIS STORE, PENSACOLA RENT TRUCKS EVEN THO NOT A WORD IS MENTIONED IN THEIR RESPECTIVE WEBSITES. EMPLOYEES IN THE RENTAL DEPT. SURELY KNEW THEY DID NOT....BUT FAILED TO TELL ANYONE. ONE REFERRED ME TO ANOTHER STORE NEAR ME AND WHEN I WENT THERE, THAT STORE DID NOT RENT TRUCKS. DUUHHH
by
  • Verified Purchase
  • Recommended
VERY CLEAN STORE. MY SALESPERSON WAS KNOWLEDGEABLE ABOUT THE PRODUCT I WAS INTERESTED IN. THERE W...
VERY CLEAN STORE. MY SALESPERSON WAS KNOWLEDGEABLE ABOUT THE PRODUCT I WAS INTERESTED IN. THERE WAS LIMITED PRODUCT SELECTION. PROBABLY DUE TO PRODUCTION IN CHINA
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  • Verified Purchase
  • Recommended
The store was overall nice and clean. I love how all employees has on their mask made me feel ver...
The store was overall nice and clean. I love how all employees has on their mask made me feel very safe & comfortable. The cashier “Shanaiya” that checked me out was very friendly and sweet. The best experience I have had a Home Depot in awhile.
by
  • Verified Purchase
  • Recommended
The store is always clean, the shelves are well stocked and I products I buy are easy to find.
The store is always clean, the shelves are well stocked and I products I buy are easy to find.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 538 reviews

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