#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(513)458-4413

Rental Center

(513)458-4401

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3400 Highland Ave

Cincinnati, OH 45213

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 655 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (655)
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Showing 1-30 of 655 reviews
Home Depot is now my go to store. There app is very easy to use, tells you which stores have wha...
Home Depot is now my go to store. There app is very easy to use, tells you which stores have what you are looking for and have quick self check out.
by
  • Verified Purchase
  • Recommended
Great lumber workers
Great lumber workers
by
  • Verified Purchase
  • Recommended
Staff here are very courteous and customer-focused. They made the shopping experience very enjoya...
Staff here are very courteous and customer-focused. They made the shopping experience very enjoyable.
by
  • Verified Purchase
  • Recommended
Everyone I met shopping at this Home Depot smiled at me, acknowledged me & was eager to help. Sho...
Everyone I met shopping at this Home Depot smiled at me, acknowledged me & was eager to help. Shopping made easy by so many knowledgeable, efficient and helpful people really made my Day! Special thanks to those in the Lumber Dept. for going out of their way with a smile to cut my planks! Special thanks to Michelle at the register for suggesting all the perks! Even the people working in the parking area offered to help me! I couldn't be more happy about my shopping experience!
by
  • Verified Purchase
  • Recommended
Kealy was a friendly cashier that I watched interact with multiple customers before I made my pur...
Kealy was a friendly cashier that I watched interact with multiple customers before I made my purchase. It’s nice to see someone be personable and have a connection with the people she’s helping.
by
  • Verified Purchase
  • Recommended
The staff is very knowledgeable and helpful.
The staff is very knowledgeable and helpful.
by
  • Verified Purchase
  • Recommended
Great experiences here! Staff, like Leroy, are incredibly helpful and the store is nice and clean...
Great experiences here! Staff, like Leroy, are incredibly helpful and the store is nice and clean! It's my go to spot for any tool or hardware purchases. Would recommend to a friend.
by
  • Verified Purchase
  • Recommended
Relatively clean and tidy store, plenty of parking and have most things in stock when I enquire. ...
Relatively clean and tidy store, plenty of parking and have most things in stock when I enquire. Some staff better than others but usually pretty friendly and pretty knowledgeable.
by
  • Verified Purchase
  • Recommended
Store employee was very helpful. He followed up and helped me find an additional piece for hardwa...
Store employee was very helpful. He followed up and helped me find an additional piece for hardware - I would have had to hunt through work bench to find. The additional piece was less than $ 2.00 but he saved me time. I absolutely would revisit store.
by
  • Verified Purchase
  • Recommended
I can always find what I'm looking for and the customer service is excellent, ALWAYS!!
I can always find what I'm looking for and the customer service is excellent, ALWAYS!!
by
  • Verified Purchase
  • Recommended
Ms Jesse in Tool Rental Cincinnati Highland store is the most awesome repair wizard in Cincy! Pr...
Ms Jesse in Tool Rental Cincinnati Highland store is the most awesome repair wizard in Cincy! Professional, courteous and really smart. Over the years she has provided excellent service when I have brought tools in for repair. An asset to the Corporation! Thanks Jesse I appreciate you!
by
  • Verified Purchase
  • Recommended
The staff is very knowledgeable, friendly and will take the time to help you. The staff has a lot...
The staff is very knowledgeable, friendly and will take the time to help you. The staff has a lot of how to get things done experience!!!!!
by
  • Verified Purchase
  • Recommended
I went in with a weird art project and got some really stellar help from a guy called Tom in the ...
I went in with a weird art project and got some really stellar help from a guy called Tom in the plumbing section. 10/10 would Tom again.
by
  • Verified Purchase
  • Recommended
I MAKE ALOT OF SMALL ONLINE ORDERS AND PICK THEM UP IN THE MORNING AFTER MY SHIFT. I LOVE GETTIN...
I MAKE ALOT OF SMALL ONLINE ORDERS AND PICK THEM UP IN THE MORNING AFTER MY SHIFT. I LOVE GETTING IN AND OUT WITHIN MINUTES. NEVER HAVE TO LOOK FAR TO FIND SOMEONE WHO CAN HEAD ME IN THE RIGHT DIRECTION TO WHAT I NEED.
by
  • Verified Purchase
  • Recommended
The staff members are knowledgeable and friendly.
The staff members are knowledgeable and friendly.
by
  • Verified Purchase
  • Recommended
Convenient, comprehensive selection and helpful associates...
Convenient, comprehensive selection and helpful associates...
by
  • Verified Purchase
  • Recommended
Great help for the novice Do It Yourself Home Improvement person. Associates were very knowledge...
Great help for the novice Do It Yourself Home Improvement person. Associates were very knowledgeable and creative in both the kitchen design center and the appliance department. Took the process of kitchen design from start to finish and laid it out in terms that the average homeowner, who doesn't do this type of thing very often, could well understand.
by
  • Verified Purchase
  • Recommended
Jeanne was great!
Jeanne was great!
by
  • Verified Purchase
  • Recommended
Always feel great about shopping at Home Depot. The associates are friendly and very helpful. E...
Always feel great about shopping at Home Depot. The associates are friendly and very helpful. Everything is easy to find and I love the specials.
by
  • Verified Purchase
  • Recommended
We were visiting from NJ, helping our family with Cincinnati home move - customer service could...
We were visiting from NJ, helping our family with Cincinnati home move - customer service couldn't have been better! Employees we're knowledgeable & efficient. Would definitely return to this location.
by
  • Verified Purchase
  • Recommended
The store was clean and the associates was friendly. It was easy to find what we were looking for.
The store was clean and the associates was friendly. It was easy to find what we were looking for.
by
  • Verified Purchase
  • Recommended
Blair in the flooring department went above and beyond my expectations. Asked me if I needed hel...
Blair in the flooring department went above and beyond my expectations. Asked me if I needed help, verified a lower price and matched on the tile I purchased. Rolled that heavy tile to the front, loaded my car and was professsional and friendly throughout the transaction!
by
  • Verified Purchase
  • Recommended
Best customer service I have ever had. The pattern we wanted was not available in the style we wa...
Best customer service I have ever had. The pattern we wanted was not available in the style we wanted. Our customer rep helped us pick something else and followed through with every detail.
by
  • Verified Purchase
  • Recommended
Everything was very well done and the employees were outstanding.
Everything was very well done and the employees were outstanding.
by
  • Verified Purchase
  • Recommended
Associates were very helpful especially Roland in Flooring and Kevin in customer service!
Associates were very helpful especially Roland in Flooring and Kevin in customer service!
by
  • Verified Purchase
  • Recommended
Associates were very polite and willing to help.
Associates were very polite and willing to help.
by
  • Verified Purchase
  • Recommended
Horrible customer service today. Store wasn’t busy. Needed help and couldn’t get any. Asked ...
Horrible customer service today. Store wasn’t busy. Needed help and couldn’t get any. Asked for store manager...none available. Called later, manager still not available. With exception of one custyservice rep who was helping others..the others just were hanging around having personal conversation...not interesting helping.
by
  • Verified Purchase
1 found this review helpful
Absolutely amazing
Absolutely amazing
by
  • Verified Purchase
  • Recommended
Everyone was super nice and helpful, even though it was super busy and hectic. Three separate guy...
Everyone was super nice and helpful, even though it was super busy and hectic. Three separate guys assisted us with products and a couple more helped us find our way around the store. Also, store was clean.
by
  • Verified Purchase
  • Recommended
All the parts you may need.
All the parts you may need.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 655 reviews

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