Reviews for South Loop #1950

Bought this metal frame online. Picked up box [weighs 22lbs] at HD and it was seamless and Allen in Customer Svc was professional and went above by zip tying box in my cart since it jutted out and I was using a bus. Nice touch. Vid clip about product suggested easy to assemble but I hired Task Rabbit. Jhe cpompleted set up quickly. Sturdy with no wobbling. Tape strips allow mattress to sit securely. Great price and value.

I bought some items and needed to exchange them..I waited in line and got Leslie. Leslie helped me exchange my items...Because i have a disability, a he took her time to help me..a special thanks to Leslie and the customer service team!!! Thank you

The South Loop Home Depot has improved significantly. Everyone in the garden department was friendly & helpful. They have a very large selection of plants & flowers & everything was organized & easy to find.

March 3, 2023. A chilly day in Chicago but I decided to ride my bicycle to Home Depot. I live near 31st St., Beach Road all the way to the loop Home Depot. Hesitant being new to the area? Gladly surprised by employee willingness to help me find what I need. Friendly with great energy positive goofy funny personalities. Cashier pointed out my remaining balance left on my Home Depot gift card. Showed me my receipt where I could locate the remaining monies. Needed a couple zip ties cut off of my bicycle lock I purchased. No problems with employee help on that either. Call David the manager when I got home to tell him of the great experience I had. David was so happy. He said today would be a pizza day that he was going to reward all of the employees for such great customer service. I would definitely ride my bicycle back. It’s well worth it. Beautiful scenic ride on bicycle is worth it as well. I will be back and thank you David and employees.

Home Depot South Loop is in a nice convenient location with friendly, helpful and knowledgeable associates. I actually went to the same location three times today. The last time was to grab a plant that I had my eyes on earlier and Grace assisted me because I spotted one that wasn’t on the floor yet.

Danny helped me with small storage bins. He went above and beyond as I had my hands full with my toddler. He was professional, polite, and pleasant and I really appreciated him. Assistant manager David was equally great.

Items are locked behind a gate and it is a minor inconvenience. It is understandable due to thievery. It varies in finding a store associate to assist you. Sometimes you can do it quickly and other times you really have to walk around the store. I did not see the qr code to call for an employee.

I ordered extension cord but when I went to pick up the order was cancelled due to out of stock. I was a bit mad about it as I had seen 40+ items were available. Leslie looked into the matter and found that there were 43 items in the store that were not in the shelves. Leslie got the right people together and got the product for me. Since I had to wait for 30 mins, Leslie gave me a 2 for 1 deal. I appreciate Leslie not only for the deal but for taking the interest to look into the matter and resolve. She also offered me snacks and drinks.

I bought a neem oil spray by Captain Jack that didn't work on my plants fungus gnats at all. I tried to return it and get a different product and they would not give me a refund. So there's no guarantee anymore that if you're unsatisfied with the product that they will give you refund or an exchange for another product. I also bought 3 spray bottles from Ecolab 3 different times and each one had problem. They either didn't spray or they broke at the neck. To add, I got a bad attitude from the returns desk associate.