Reviews for South Loop #1950

Went into store onSun-March 5,2023@12noon. Had my bicycle n weiner dog w/me.I needed a “milk crate “ to carry my dog on my bike. Mngr.David helped me and got 3 employees (Jose-Chris n D.C) to help attach milk crate to handlebar.Took about 45 min. But they didn’t quit! Jose worked sh hard about 45 to attach crate. But they did it! Left w/my dog in crate. Rode 5 hrs.that day from this location to Navy Pier then home near 31st.beach! 5HOUR RIDE! Was SO HAPPY to have my best friend “Scooby” ride w/me again after leaving California over a year ago! BEST SERVICE EVER! Thanks JOSE-CHRIS-D.C. and DAVID!

I own a Airbnb and I shop here frequently. The staff is always so helpful in helping find items and even helping me to my car.

Cashier Vanessa was friendly and quick.

Leslie A showed very good customer service also you can tell she actually cares about the customers and that she loves being a work. Thank you Leslie for being great to me on my visit.

The entrance door and escalator have been out of service for weeks. It’s completely obnoxious! The shower door aisle never had an employee there after they were called. Cashier Georgia was very nice and calmed me down

Great customer service!!

I seem to always be shopping for an obscure screw or screwdriver - the employees at this store have helped me out numerous times getting just the right fit. If I had to do it on my own would have taken WAY longer. Love that they have people of all ages and backgrounds to assist.

Leslie at store 1950 was great!

I prefer this location simply because the customer service is a very helpful & makes the experience that more rewarding. I can't tell you how many times I've come into the store to buy a product that I've never even heard of and walked out the door knowing exactly how to use it. In addition, thanks to the cashiers especially Shavon, who really gets me in and out in comparison to other stores and thts mportant to someone like myself who may visit u guys sometimes multiple times a day..

Employees like Sara help make this store the best in the city

I needed to purchase a new washer and dryer. My sales rep has excellent customer service. I received top notched service. I was not rushed, asked questions that required a lot of research on models and makes. OUTSTANDING

I recently ordered a carpet installation and was very happy with how things turned out. Five things stood out: 1) The wide selection of materials to choose from, in this case, carpeting/padding 2) Competitive pricing 3) The ability of shop for and coordinate multiple items for our job (in this case paint and carpeting) at the same location 4) The streamlined and transparent measuring/quoting/ordering process 5) Most importantly, the quality of the assistance provided! The Flooring and Decor Specialist at the South Loop Store in Chicago has been AMAZING to work with. Her name is Hope. The job is yet to be scheduled and installed but I have every expectation that these things will go as flawlessly as the selection and ordering process did.

I PURCHASED A HOT WATER TANK AND HAD IT INSTALLED VERY PROFESSIONAL . SATISFIED CUSTOMER. THANKS FOR YOUR HELP AS WELL SHU .

Cashier Sherry was very helpful and professional

Excelente Service, employees ask if you need help, and respond to your questions. Thanks for the help Maurice in the wood Department

We bought a 100-year old Chicago multi-unit house 5 years ago and it's in a constant state of needing either renovation or repair. And the Home Depot in South Loop is our go-to store for supplies. So we have interacted with many associates in that store in the last few years. I can say without any hesitation that Carlos is the best we have interacted with. He's genuinely helpful and super knowledgeable about the products and the store. Our water heater broke down yesterday and we decided to replace it ourselves even though we have never done it before. Bought the replacement unit at the store. But the new unit is 1 inch taller than the old one, and the water pipes wouldn't fit. So we returned to the store looking for recommendations on how to cut down the pipes and connect to the new unit. Asked a couple of associates but they didn't seem to know. Then another associate pointed at Carlos and said he's the expert. Carlos knew exactly what we need and where everything is. In a short 3-4 minutes, he took us through the couple of aisles for plumbing, picked out the 7 - 8 pieces of parts and tools we need, explained exactly what we need to do, and answered all of our questions. We learned a lot just by talking to him. The parts and tools he picked for us worked perfectly. Now we have a fully functioning brand new water heater. Thank you Carlos!

Most products are there and customer service is decent

I bought a live Christmas tree and no one was available. A couple of nice staff members from another department went above and beyond to help me. One guy worked on the tree in the freezing cold without dressed properly to be warm because he works in doors.

Today, my sales person went above and beyond.

A big "thank you to cashier- evelyn and lot attendant- jacob. both were very friendly and fast. Evelyn saved me from getting beaten up. I am not exaggerating. another customer who insisted in not waiting his turn to check out. he tried to cut in line in front of me. I was too tired to put up with his nonsense. he continued to walk in front of me meanwhile he persisted on making threating remarks to me. evelyn camly redirecd him to another register. jacob was kind enough to load the 4x8 sheet of drywall on top my car. he stayed with me until I was finished.

This review is to acknowledge the service and professionalism that I have received from the Home Depot Staff at the Roosevelt location in Chicago. My encounters with Taurie and Shu has been pleasant, professional. and. Dry helpful.

We went here for our Christmas tree after 7pm on Thursday December 8th (it was cold) . Derek trimmed our tree exactly how we asked, then netted it for us. He insisted on finding a cart for us and when he couldn't he carried it to check out and then our car! All the while engaging us in polite, intelligent conversation. Please keep him and find more like him!

Antoine was very knowledge, helpful, and professional!

Great customer service from Derek

Home Depot is a store that has contributed in an essential and significantly way in making this United States of America a pleasant place to call home. Regardless if you live in a tent or a mansion. The myriad of products it has available for sale at an affordable price to the general public has made it possible for the average person to build and keep a roof over their heads. Thank you, Home Depot

Im going to this almost every day people are so nice snd helpful

I had an order that online Home Depot screwed up & Frank was able to start the process of reversing their screw up but needed to call MOD Mari so she could get on phone with online customer service. In short MOD Mari & Frank really went above & beyond. They are the best!

When I first started shopping at Home Depot your associates knew where everything was and they were so very helpful. It made going to the hardware and gardening shop a nice experience. That dropped off with time and on my last visit sales associate Health Hamilton made my day! He knew what I was asking for and TOOK me to it, pulled it from the shelf and handed me both items to me with a smile. Now that's customer service the old fashioned way.

Jose in tool rentals was sooo helpful. He helped me find a part for a drill rental. Went above and beyond. Mike was nice too! Great Dept overall.

I was send to the store to get some parts for my contractor, Unfortunately I had trobule locating items that I needed. I had a great help from one of the employees and was able to finish my shopping on time. Thank you so much