Reviews for South Loop #1950

I PURCHASED A HOT WATER TANK AND HAD IT INSTALLED VERY PROFESSIONAL . SATISFIED CUSTOMER. THANKS FOR YOUR HELP AS WELL SHU .

Cashier Sherry was very helpful and professional

Excelente Service, employees ask if you need help, and respond to your questions. Thanks for the help Maurice in the wood Department

We bought a 100-year old Chicago multi-unit house 5 years ago and it's in a constant state of needing either renovation or repair. And the Home Depot in South Loop is our go-to store for supplies. So we have interacted with many associates in that store in the last few years. I can say without any hesitation that Carlos is the best we have interacted with. He's genuinely helpful and super knowledgeable about the products and the store. Our water heater broke down yesterday and we decided to replace it ourselves even though we have never done it before. Bought the replacement unit at the store. But the new unit is 1 inch taller than the old one, and the water pipes wouldn't fit. So we returned to the store looking for recommendations on how to cut down the pipes and connect to the new unit. Asked a couple of associates but they didn't seem to know. Then another associate pointed at Carlos and said he's the expert. Carlos knew exactly what we need and where everything is. In a short 3-4 minutes, he took us through the couple of aisles for plumbing, picked out the 7 - 8 pieces of parts and tools we need, explained exactly what we need to do, and answered all of our questions. We learned a lot just by talking to him. The parts and tools he picked for us worked perfectly. Now we have a fully functioning brand new water heater. Thank you Carlos!

Most products are there and customer service is decent

I bought a live Christmas tree and no one was available. A couple of nice staff members from another department went above and beyond to help me. One guy worked on the tree in the freezing cold without dressed properly to be warm because he works in doors.

Today, my sales person went above and beyond.

A big "thank you to cashier- evelyn and lot attendant- jacob. both were very friendly and fast. Evelyn saved me from getting beaten up. I am not exaggerating. another customer who insisted in not waiting his turn to check out. he tried to cut in line in front of me. I was too tired to put up with his nonsense. he continued to walk in front of me meanwhile he persisted on making threating remarks to me. evelyn camly redirecd him to another register. jacob was kind enough to load the 4x8 sheet of drywall on top my car. he stayed with me until I was finished.

This review is to acknowledge the service and professionalism that I have received from the Home Depot Staff at the Roosevelt location in Chicago. My encounters with Taurie and Shu has been pleasant, professional. and. Dry helpful.

We went here for our Christmas tree after 7pm on Thursday December 8th (it was cold) . Derek trimmed our tree exactly how we asked, then netted it for us. He insisted on finding a cart for us and when he couldn't he carried it to check out and then our car! All the while engaging us in polite, intelligent conversation. Please keep him and find more like him!

Antoine was very knowledge, helpful, and professional!

Great customer service from Derek

Home Depot is a store that has contributed in an essential and significantly way in making this United States of America a pleasant place to call home. Regardless if you live in a tent or a mansion. The myriad of products it has available for sale at an affordable price to the general public has made it possible for the average person to build and keep a roof over their heads. Thank you, Home Depot

Im going to this almost every day people are so nice snd helpful

I had an order that online Home Depot screwed up & Frank was able to start the process of reversing their screw up but needed to call MOD Mari so she could get on phone with online customer service. In short MOD Mari & Frank really went above & beyond. They are the best!

When I first started shopping at Home Depot your associates knew where everything was and they were so very helpful. It made going to the hardware and gardening shop a nice experience. That dropped off with time and on my last visit sales associate Health Hamilton made my day! He knew what I was asking for and TOOK me to it, pulled it from the shelf and handed me both items to me with a smile. Now that's customer service the old fashioned way.

Jose in tool rentals was sooo helpful. He helped me find a part for a drill rental. Went above and beyond. Mike was nice too! Great Dept overall.

I was send to the store to get some parts for my contractor, Unfortunately I had trobule locating items that I needed. I had a great help from one of the employees and was able to finish my shopping on time. Thank you so much

We went outside to look at all the garden plants I had no idea how easy & accessible the garden center is from other stores in the area. I will go to Home Depot so much more now that I know I can walk there!!!

awesome place no really they got what you need

I'm rushing right now but had to write this. This was a great shopping experience. The employees were very friendly, and seriously went above and beyond. It almost felt like I had a personal shopper in each department. Even the cashier was fun to chat with. The staff all had above average general knowledge, but departments had "experts" to reference quickly if needed.

I was attended by an employee named Alice in the paint department, Not only was she very attentive and knowledgeable a knowledge of bowl about the products I needed . Being a contractor I'm constantly on the Is the goal, Is constantly under pressure With deadlines And appointments that there's never time for , needless to say mornings are pretty hectic , It was refreshing to run into Alice that morning As Her great customer service And caring touch was just what I needed for a hectic morning . Thank you Alice!

Angelica was very helpful. She spent so much time with me to resolve my issue.

Great store. Everyone is always helpful and friendly to me whenever I'm in the store. I go there alot and I'm never disappointed.

I love his store because I can hop in my car and be there in 15 minutes. It has everything that you would find in the Surburban stores. I recently purchased some yard solar panel lights that were an amazing price! My lucky day!

I can generally find some items that I'm looking for,but for the most part this store isn't well stocked, and there are lots of dusty items on the shelves. But, the employees are friendly and helpful.

The checkout lanes say they are self check out. Although there is an associate scanning every item for you, so that negates the whole aspect of a self check out. In addition to that there are only two lanes open. So a massive line forms, making the whole process longer. It’s called self check out for a reason, you do it by your self.

Erilyn helped me find my item I was spending days looking for after I left a HD closer to home. HD near me didn’t even try to help me locate it or give me options online. Erilyn explained everything to me and helped me get my item. She was absolutely amazing and super helpful. Then I had Stefy ring me up. She made me feel very valued as a customer and made sure to explain the extended warranty to me. She then called Jacob to help me load my car with my item. Great team work all around!

It's not always easy to find an associate, but once you do they're knowledgeable and helpful.

I went for a specific item that I saw online. The shelf price scanned different & web price was also different. The cashier Shu was more than happy to get the manager David who matched the web price which made my shopping experience great. Their customer service was wonderful. Thanks guys.