Reviews for Spring Hill #281

I love the people that work at this store very helpful,

I have been in the construction business for over 4 decades and have found that my Husky hand tools have outlasted my "higher dollar" name brands in almost every case.

Everything I touch is dirty I’m Home Depot. I have to shower after shopping in Home Depot.,Why don’t they wipe off their products before putting them on the shelves?

What is the point of self checkout if... 1. I don't get paid to do your job 2. There is zero benefit to the customer. 3. Your employee has to help me checkout anyhow... 4. If I am doing the cashiers job, why don't I get paid.. or save any $$$ for doing their work... FOR FREE. I could go on for days Self checkout only at this location and it sucks.

Ordered a work bench on line and it was delivered damaged. The work bench is heavy and I just imagined problems getting a replacement. HomeDepot.com had originally told me they would send a new top however changed their mind as the tops were not available. I went to customer service in the store and first spoke with Chairel. Chairel immediately showed concern for my situation and basically took charge of finding a way to rectify this issue. In summary, she cared about me, her job and Home Depot. Dealing with Chairel immediately calmed my nerves as I did want a replacement work bench. I was not just trying to return a damaged one. Chairel took notes and made notes in the computer as to my situation and informed me someone would be calling soon to arrange for a pick up of the damaged item. Chairel just took ownership of my problem and wanted to fix it. That same day, Melissa from Customer Service called and informed me she had arranged for the damaged table to be picked up and would call homedepot.com to make sure I received the sale price on the new bench I had just ordered. Melissa also took ownership of this problem with the idea it would be resolved in my best interest. After a few days I returned to Customer Service just to make sure I was doing everything correctly and that I understood the process. I met with Kelsey in Customer Service that day and she also took ownership of issue and reviewed what had happened so far, made arrangements for a pick up date for the damaged table and advised me what to do when the new table arrived in the store. Kelsey was kind and thorough enough to give me this information in writing to make it more clear. The damaged table was picked up a few days ago and I picked up the new table today. It is in perfect condition and Chairel went with me to receive the table and make sure the new one was not damaged. I can't say enough about the great customer service these three ladies provided. They were able to turn a discouraging situation into a very positive experience. I feel obligated to make sure that Chairel, Kelsey and Melissa are commended for their efforts. Home Depot will now be my first go to store for everything because of how I was treated and how the staff cared about me.

I needed a new handle for our shower door, went to that department and an associate took me to where I would find in a different department!

I had extensive repairs to perform on my home after the hurricanes and shopped Home Depot almost daily for months. Every time I was there, the staff went out of their way to help. Greatly appreciated!

Home depot for many years has stood buy there product. So why go any where else even if it's a cpl of dollars more

I always find the employees at Home Depot to be very helpful. I had a very good experience. I would recommend Home depot.

I bought 5 gallons of paint online at 10:43a for p/u at my closest home depot store. Received confirmation of order but never received the text indicating the order was ready. By 4pm, I decided to go the store. I was extremely disappointed to find my order was never picked. I was sent the paint department and was told they never received my order. After I presented my confirmation number and other information, they able to pull up my order.. I had to do what I thought I avoided by placing my order online. I had to wait for 5 gallons to be picked and the tint added and the shaking of the can.. did not receive a clear reason for why it happened.

No cashiers, no comeback

Great help at Commercial Desk planning the items to do a large fence job.

I wish I would have caught the gentlemen name. He saw me standing by the saw and offered help. We had quite a delightful conversation while he was cutting a piece of wood for me. Seems like the best time to go is very early in the morning.

HD had the material I needed, checkout was quick & easy.

I was at the store on 4/7/25 and as I walked in at the garden entrance a women at the counter greeted me with a “ good morning “ and I replied back and I had a smile on my face and inside the store a young man was on a ladder stocking the shelves whe I asked a question and he was very polite and informative and I was happy to walk in the store and left with a smile, thanks.

We frequent the Spring Hill, FL location often. Have always got great service there. The employees generally care about your experience. However, the one downfall is the company that is offering AC sales as you walk in the front door. They are a deceitful company and will say anything to get your business. It’s not a good look for the HD store. HD has such great customer service so it’s odd they would allow a company like ARS to sell within its store and treat its customers the way they do. I had a terrible experience with ARS and basically was lied to. I would never expect HD to do that to me. So why allow deceitful companies to sell their products on your turf.

We would have liked all of the purchase done in the store and completed in a visit, this did not happen. We had to order 2 items to our home and one item to be sent to the store...then we will have to go and pick it alll up once it all comes in. We are happy so far, but the installations aren't completed yet, so this review is incomplete.

The store forgot most of my items, attempted to fix the missing items but again did not bring g the ordered items. Lesson learned, do the purchases in person

While I appreciate that our service men fought for our freedom and some died, I’m am extremely grateful. However I know many that served and got out on medics discharge because they were alcoholics or drug addicts. Problem is that they lived stateside and either chose this, or joined already addicted. I think it’s something that needs to be fixed. Many deserve it, many do not. Personally know a couple people who have and I don’t think I should pay more because they get discounts

Used Home Depot designer services.

I love the Springhill home Depot. Very friendly, helpful, clean and patient to us older people. Highly recommend home Depot especially Springhill home Depot.

Rico in the paint department did an outstanding job of matching and mixing paint to match the paint on my home from a very small chip that I brought in, I am so very pleased with the results, and so happy to have found someone who knows what they're doing and obviously takes pride in his work.

Always seem to find what i need and in the quantities needed.

Could not find a chandelier in gold I liked so associate went online to help.Very helpful. The store is very clean and the employees go above and beyond to assist customers .Always shop at this store.

Quality products, people, and service

This HD site is the best run in my area. Very attentive employees , for the most , part that are knowledgeable.

When you buy 44 sheets of material and have them load from a pallet they won't let you monitor product being loaded.

I needed help, I wanted to convert my T 8 bulbs over to LED. I heard there was a replacement upgrade. The gentleman said he didn't have the knowledge. So he did help me find the brightest bulbs for my work shop

Tool rental employee was extremely rude and unpleasant. Waited over 45 mins to be helped as not a soul was in that dept working. At the end of the transaction before leaving with my rental I had the associate void my transaction because I cannot allow an employee to take my money and treat me and other customers with such disrespect

I shop at Home Depot quite a few times a year and have done so for many years. I have noticed a change over the past couple years. That change is not enough employees available in the isles to assist. I've found it very tasking, very often, to find someone who works in a certain isle or department to assist me. I almost always end up getting assistance, but I have to hunt an employee down to hunt down the employee for the isle or department. This results in staying in the store longer than needed and getting frustrated. I'm not sure if it is a staffing issue or a company change.