Reviews for West Roxbury #2665

If your in the market for an appliance in the West Roxbury store, make sure you ask for Nancy 5 star service. ...

Horrible experience. Cashier was useless and when asked for a manager, brought me over to another cashier, not a manager.

Javad was our sales associate who helped is in two large appliance purchases. You should train every saes associate to be like javad. He was the best home depot employee I've ever bought from. He was courteous, warm, knowledgeable, efficient and enjoyable to interact with. If there are additional bonuses for Christmas please ensure javad receives an extra bonus. Truly the best shopping experience with him

Ela did an exceptional job at redesigning my kitchen and provided tip top customer service to work with me through my remodel.

Very helpful employees, items well stocked

Ela was so knowledgeable and helpful and helped us every step of the way.

I had a very frustrating and disappointing experience at this location. I came in with a screw I needed to match and, admittedly, I’m not well-versed in hardware, so I asked for assistance. The associate at the front desk put out a call for a hardware employee to meet me in aisle 13. After waiting for 10 minutes with no one showing up, I went back to the front and asked again. Another 10 minutes passed before someone finally arrived—only for them to help another customer who had just arrived, before me. When I finally got their attention, the employee was shockingly unknowledgeable. They didn’t know where to find anything or even how to properly identify the screw I had brought in. While we were still trying to figure it out, another customer interrupted, and instead of finishing with me, the employee told me the store didn’t carry what I needed and walked off with the other customer to help them instead. Thankfully, another hardware employee eventually came by. He used the sizing tool available in the aisle (something the first person never bothered with) and within two minutes he had located exactly what I needed. So it was in stock the whole time, and all of the wasted time and poor service could have been avoided if the first employee had done their job correctly. Altogether, I wasted over 20 minutes waiting to be ignored, dismissed, and misinformed—only to have the actual solution take less than 2 minutes. To make matters worse, when I asked to speak with a manager at the front desk, I was told I couldn’t. I don’t know if that’s actually true, or if the staff simply didn’t want me to report the poor service I experienced, but either way it left an even worse impression. Home Depot is supposed to be a place where customers can get the help they need, especially when it comes to specialized hardware items. Instead, I felt dismissed, undervalued, and outright ignored. The contrast between one competent employee and the rest of the staff I interacted with was night and day. This kind of treatment is completely unacceptable for a store of this size and reputation.

My shopping at Home Depot West Roxbury was great.

I enjoy walking thru the large outdoor parking lot garden of plants at the Roxbury Ma Home Depot. The plant variety is huge and often the prices are just right.

I purchased a large item (base cabinet) that I could handle with some difficulty but was offered assistance both in the store and in the parking lot without even asking for it.