A: Hi Patrick, this fireplace is made in China. If you have further question or concern, please feel free to contact us anytime at thd@sunjoygroup.com
by|Mar 6, 2024
Q:Does this rust easily? Is it stainless steel?
by|Dec 31, 2023
1 Answer
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A: Hi Debbie, this is not made of stainless steel. It will not rust easily. If you would like to keep it well for long, you may paint it regularly from rusting. If you have further question, pls feel free to contact us anytime at: thd@sunjoygroup.com
by|Jan 3, 2024
Q:Can this be placed on a wood deck?
by|Jul 2, 2023
1 Answer
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A: Dear Value Customer,thank you for asking.We don't recommend to place it on a wood deck for safety.If you have any question or concern during assembly or use you can contact at thd@sunjoygroup.com.Thank you.
by|Jul 3, 2023
Q:Can this product be used underneath a covered patio
by|Jan 27, 2023
1 Answer
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A: Hello Danny,we don't recommend to use underneath a covered patio for safety.If you have any question or concern during assembly or use you can contact at thd@sunjoygroup.com.Thank you.
by|Sep 17, 2024
Q:How many boxes does this ship in? Thanks
by|Jan 20, 2023
1 Answer
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A: Hello Keit,there is one box.If you have any question or concern during assembly or use you can contact at thd@sunjoygroup.com.Thank you.
by|Jan 22, 2023
Q:Does the base get hot and untouchable?
by|Sep 24, 2022
1 Answer
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A: Dear Customer,we recommend not to attempt to move the fireplace while it is hot or in use and not touch the surface of the fireplace while in use as it may cause burns.If you have any question or concern during assembly or use you can contact us at thd@sunjoygroup.com.Thank you.
by|Sep 25, 2022
Q:Help!!! I am having a custom cover made and need more detailed measurements. We have not assembled the product as of yet so I am hoping someone can help me. I have attached a photo of what the company needs. Please, please help.
by|Nov 5, 2021
1 Answer
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A: Dear Customer, you can contact our customer service mailbox thd@sunjoygroup.com to get layout dimensions of this product. Thank you.
by|Nov 8, 2021
Q:Does this item have a cover that can be purchased or any recommendations for a cover that can accommodate??
by|Nov 4, 2021
1 Answer
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A: Dear Customer, you can search covers on the website. If you have any questions or concerns you can contact our customer service mailbox thd@sunjoygroup.com. Thank you.