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Customer Reviews for Delta Leland Single-Handle Pull-Down Sprayer Kitchen Faucet with ShieldSpray in Stainless

Internet #303560696

Model #19978Z-SS-DST

Store SKU #1002217965

  • Single-hole or 3-hole installation (optional deck plate included)
  • Delta MagnaTite Docking holds pull down sprayer firmly in place
  • Delta kitchen faucet backed by Delta’s Lifetime Limited Warranty

Customer Reviews

  • 4.6
    out of 2,018 reviews
  • 85% recommend this product
Filter by:
Showing 1-30 of 2,018 reviews
by
  • Verified Purchase
This is a fantastic faucet. Works great, is well made, and the power spray settings are strong and effective. It’s a quality faucet. I’d highly recommend.
by
Response from DeltaFaucetJul 16, 2024
Hello Valued Customer, Thank you for your review! We are happy to hear that this product did meet your expectations. Please reach out to us if you experience any issues with your product. Best Regards, Kayla DeltaFaucet
  • Verified Purchase
Loving my new faucet! Purchased with my new sink and it works beautifully and is very nice looking! I love the pull down sprayer which has a cool feature that gives different spray styles! Very cool!!
by
Response from DeltaFaucetJul 6, 2024
Hi STEVE,
Thanks for your review regarding our 19978Z-RB-DST. We are happy to hear that this product did meet your expectations and we would be more than happy to assist you. If at any time you experience any issues with any of your Delta Faucet Company products, please reach out to our customer service department as soon as possible. We would be more than happy to assist with getting any issues resolved for you. Please reach out with further questions! Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com DeltaFaucet
  • Verified Purchase
The finish is not durable
I am disappointed with this product. When new it looked really nice and matched well with our sink. However, within 12 months, the finish at the bottom was totally gone and now getting rusted. You can look at the photo. I do not recommend this product
by
Response from DeltaFaucetJun 15, 2024
Hi Kitchenfaucet,

Thank you for your review of the Delta Faucet model 19978Z-RB-DST. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help!

As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Mineral deposits on the faucet or some cleaning chemicals can damage the finish coating. See our cleaning and care information here:

https://support.deltafaucet.com/s/article/Cleaning-and-Care

Please reach out for further assistance or with any questions!

Best Regards,
Bryan
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com DeltaFaucet
    • Recommended
    Looks great. It makes my old sink look brand new too!
    by
    Response from DeltaFaucetJul 4, 2024
    Hi valued customer,

    Thank you for taking the time to leave your review! I am glad you are satisfied with the Delta Faucet model 19978Z-SS-DST.

    Thank you for your feedback and for being a loyal Delta Faucet customer!

    Best Regards,
    Bryan
    Digital Communications Specialist
    (800) 345-3358
    customerservice@deltafaucet.com DeltaFaucet
    • Verified Purchase
    Good quality, but installation challenges
    We're very happy with the faucet so far. The difficulty installing it was the stiff PEX water supply lines. I could not get them to connect to our supply valves without adding braided polymer 3/8in compression fit to valve extensions. Note that the hose weight is not heavy enough to retract the sprayer to the storing position. The magnet lock is effective though. I would also like to see a list of all the contents of the box included to be sure I have all components. There's a plastic tool of some sort in the kit that I have no idea what to use it for.
    by
    Response from DeltaFaucetMar 23, 2024
    Hello Valued Customer, Thank you for your review! We are happy to hear that this product did meet your expectations. Please reach out to us if you experience any issues with your product. Best Regards, Kayla DeltaFaucet
      • Recommended
      The Delta Leland single handle faucet has some nice features. 360 faucet movement to get it out of the way. The pull-down sprayer is excellent. The uninstallation of the old faucet and installing of the new faucet was easy (for any DIY'r). Water supply lines included just hook up to hot and cold. The stainless-steel finish looks fantastic and matches the other SS appliances. Great look.
      by
      • Verified Purchase
      1 found this review helpful
      Faulty Product Part
      The magnet that keeps the sprayer in place does not stay in place for more than a few weeks. I contacted Delta and they sent two replacement magnets that were exactly the same as the original so of course when my plumber replaced the magnets a few weeks later the new magnet comes out. The faucet works fine but this is very disappointing.
      by
      Response from DeltaFaucetJun 16, 2023
      Hi Disappointed,

      Thank you for your feedback on the 19978Z-SS-DST. I am sorry you are still experiencing this issue,

      Your feedback is important to us, as it helps us refine our products and services. We will need more information to better assist you. Please watch out for an email from customerservice@deltafaucet.com.

      Best regards

      Nicole
      Digital Communications Specialist DeltaFaucet
        2 found this review helpful
        Sculptural and Functional
        Such a lovely shape and finish and easy to install. Really like the 3 different spray options!
        by
        Response from DeltaFaucetApr 10, 2023
        Hi Buffalo Gal,

        Thank you for taking the time to leave your review. I am glad to hear that the Delta Faucet LELAND® Pull-Down Kitchen Faucet MODEL#: 19978Z-SS-DST meets your expectations!

        As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your feedback. Thank you for being a loyal Delta Faucet customer.

        Best Regards,

        Kelley
        Digital Communications Specialist DeltaFaucet
        • Verified Purchase
        Can’t replace cartridge
        I contacted delta for a replacement cartridge because mine would drip, and they sent me one. Awesome. Tried to remove the retainer, it’s frozen on the faucet, I contacted delta and they said they could only send me a retainer, so the did. I tried clr and vinegar to help but it won’t come off. I’ll have to buy a new faucet now because they won’t warranty it.
        by
        Response from DeltaFaucetApr 5, 2023
        Hi Reckie, thank you for contacting Delta Faucet Company!

        We apologize our product does not meet your expectations! Please soak the area in a 50/50 solution of white vinegar and water for a few hours to loosen the buildup.

        We appreciate your feedback. Please reach out directly if you have further questions!

        Best Regards,

        Kyra
        Digital Engagement Specialist DeltaFaucet
          1 found this review helpful
          Leaks
          Within 2 years the spray hose sprung a leak
          by
          Response from Customer ServiceMar 31, 2023
          Hi Tutone, Thank you for your feedback on the 19978Z-SS-DST. I am sorry to hear that the unit is not what you expected. Quality is very important to us, and our products undergo rigorous testing to ensure high-quality performance. Our products have a Lifetime Limited Warranty that covers parts and finishes being free of defects in material and workmanship for the original owner/purchaser. Electronic parts have a 5-Year Limited Warranty. Please contact us directly, as we will need to gather more information for further assistance. Best regards Emma Digital Communications Specialist
            Shoddy design will destroy your kitchen
            After 2 months of moderate use, the faucet hose ruptured and flooded our cabinets, and water cascaded through the floor into our basement, causing massive damage in seconds. Our plumber determined that the hose to the faucet detached because it has only a "slide in" connection supported by a feeble clamp that fell off during normal use and now must be secured with zip ties. Cannot fathom why Delta would not design this with a normal screw-on connection rather than something that falls off.
            by
            Response from DeltaFaucetDec 9, 2022
            Hi Ryan,

            Thank you for contacting us at Delta Faucet. Please accept our sincere apology for the inconvenience you are experiencing with this Delta Faucet model 19978Z-SS-DST. Here is what we can do to resolve your issue for you. Please contact us directly by phone at 1-800-345-3358 or email at customerservice@deltafaucet.com as we would like to resolve this matter for you at this time.

            Best Regards,
            Time
            Digital Communications Specialist DeltaFaucet
              3 found this review helpful
              Exactly why we buy Delta
              Our plumber recommended Delta products and now I know why. The design is classic. The functionality is great for our double sink. The quality is exactly what we needed.
              by
              Response from Customer ServiceDec 4, 2022
              Hi Mac911, Thank you for taking the time to leave your review. I am glad to hear that the Delta Faucet LELAND® Pull-Down Kitchen Faucet MODEL#: 19978Z-SS-DST meets your expectations! As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your feedback. Thank you for being a loyal Delta Faucet customer. Best Regards, Kelley Digital Communications Specialist
                • Recommended
                Easy to install and awesome features
                We bought this a few days ago and installed it with ease, we even loosened the middle nut to put handle on left side instead of right side, easy fix. My wife loves this faucet
                by
                Response from Customer ServiceSep 4, 2022
                Hi Hoggy1, Thank you for taking the time to leave your review. I am glad to hear that the Delta Faucet LELAND® MODEL#: 19978Z-SS-DST meets your expectations! As the manufacturer, we are committed to supplying consumers with quality products that deliver the expected performance. We appreciate your feedback. Thank you for being a loyal Delta Faucet customer. Best Regards, Kelley Digital Communications Specialist
                  • Recommended
                  ...
                  by
                  Response from DeltaFaucetJul 7, 2022
                  Hi HomeDepotCustomer!

                  Thank you for taking the time to write a review for the Delta Leland. With any further questions or concerns, please do not hesitate to reach out to us again! Thank you for being a loyal Delta Faucet customer.

                  Best Regards,
                  Carrie DeltaFaucet
                  • Verified Purchase
                  2 found this review helpful
                  Delta Changed
                  Deeply disappointed in Delta. They used to sell quality products but have recently changed to cheap parts. The "brass" stems are no longer brass. They are now a light weight soft metal, probably aluminum, painted to looked like brass. The slightest bump or mis thread damages the threads. I know we are all trying to save on costs, but shame on you Delta for going soooo cheap and trying to cover it up.
                  by
                  Response from DeltaFaucetMay 31, 2022
                  Hi John, thanks for your review regarding 19978Z-SS-DST!

                  The faucet body, spout, and handle are metal. Unfortunately, we do not have a complete breakdown of the materials used; however, metal parts are usually brass (hub, handle, body, tube, fittings), zinc (escutcheon, hub, handle), or stainless steel (set screw, undercover plate). Quality is of high importance to us, and our products undergo rigorous testing to ensure high-quality performance. Non-metallic products are beneficial in that they do not rust or corrode and help prevent heat transfer. Please feel free to contact us with any questions or for further assistance.

                  Best Regards,
                  Emma
                  Digital Communications Specialist DeltaFaucet
                    8 found this review helpful
                    Best features for rinsing dishes and sink!
                    Makes easy work of rinsing dishes and pots/ pans!
                    by
                      Delta works
                      The faucet is a beautiful addition to the sink. It was not hard to install. I am enjoying it as I get more familiar with the 3 sprays.
                      by
                      Response from DeltaFaucetNov 17, 2021
                      Hi VANESSA,

                      Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet model 19978Z-SS-DST Leland Single-Handle Pull-Down Sprayer Kitchen Faucet with ShieldSpray in Stainless! We greatly appreciate you taking the time to leave your feedback and your loyalty to Delta Faucet Company! Best Regards, Tim DeltaFaucet
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Magnet retraction feature isn’t very strong.
                      It’s fine but I wish the sprayer would pop back in by itself without me having to push it in. My
                      by
                      Response from DeltaFaucetSep 22, 2021
                      Hi Heather P,

                      Thank you for taking the time to leave us your thoughts. I am sorry that this Delta Faucet model 19978Z-SS-DST Leland Single-Handle Pull-Down Sprayer Kitchen Faucet with ShieldSpray in Stainless does not feature a retractable wand assembly and understand how frustrating this can be. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your loyalty to Delta Faucet Company. Best Regards, Tim DeltaFaucet
                      • Verified Purchase
                      4 found this review helpful
                      Surprise
                      While we are happy with the faucet the installation was another issue. While all demonstration models, and pictures showed the handle on the right, which we liked, we .were told by the installed it would only fit is the handle was on the left. No reasons given. We are becoming accustomed to the handle on the left it was not what we expected.
                      by
                      Response from Customer SolutionsMay 25, 2021
                      Hello jrjenki, Thank you for taking the time to leave your review. I am glad that you are happy with the Delta Faucet model 19978Z-SS-DST Leland® Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology In Stainless! I am sorry to hear the installation was difficult. This faucet would typically be installed with the handle on the right side. But because the spout swivels 360 degrees, the handle can also be positioned on the left. A possible issue is that the handle motion will be reversed for temperature control. Please reach out at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need assistance. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan
                        • Recommended
                        Metal on the spray head starts peeling in less than 2 years of use
                        Looks is good. Doesn't turn off all the time, required to do a double-take to get the handle in the right position, otherwise, it leaks. Requires cleaning about every 2-3 weeks, otherwise, water flow slows down. Metal on the spray head starts peeling in ~1.5 years of use and presents a hazard to kids. Does not meet the expectation
                        by
                          1 found this review helpful
                          Love this faucet. Just adds some class to my kitchen...
                          Love this faucet. Just adds some class to my kitchen sink!
                          by
                          Response from DeltaFaucetMay 14, 2021
                          Hello NewFaucet2021,
                          Thank you for your review! We are glad to hear that you are satisfied with your Delta Faucet LELAND® Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology MODEL#: 19978Z-SS-DST. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer. Best Regards, Carrie DeltaFaucet
                          • Verified Purchase
                          2 found this review helpful
                          I love this faucet!!
                          Thanks to this faucet doing dishes is actually fun now, I am so happy I installed this faucet. The install was incredibly easy, especially for a novice, the features are amazing!!!
                          by
                          Response from Customer SolutionsMar 31, 2021
                          Hello DaveEBS98, Thank you for taking to the time to leave your review of the Delta Faucet model 19978Z-SS-DST LELAND® Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology. We are glad to hear that you like the faucet and are enjoying doing the dishes. Your feedback is important to us. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan
                            • Recommended
                            I purchased and installed the very day of the purchase, to replace a leaking existing faucet, and...
                            I purchased and installed the very day of the purchase, to replace a leaking existing faucet, and I'm very thrilled that I did. I really wanted to purchase the one with the motion Sensor, but there's no electrical outlet below the Sink. We no longer have any leaks and all is well in the Kitchen, again.
                            by
                            • DIY
                            • Verified Purchase
                            • Recommended
                            Delta Leland Faucet
                            Great faucet, easy to install, work great. Highly recommend.
                            by
                            Response from DeltaFaucetMay 6, 2021
                            Hello George,
                            Thank you for your review! We are glad to hear that you are satisfied with your Delta Faucet LELAND® Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology MODEL#: 19978Z-SS-DST. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer.

                            Best Regards,
                            Carrie DeltaFaucet
                              • Recommended
                              4 found this review helpful
                              Great product and easy to install
                              I am a retired homeowner and I decided to install my Leland faucet at 11:30 PM . I completed the installation in less than an hour and am really pleased. Delta is, in my opinion, the best product on the market. I am very satisfied with the quality . The PEX connections are especially helpful because they make connections to the cut off valves the only point for leakage. I would recommend this Pull Down faucet to everyone and encourage do it your-selfers to not be afraid of installation. I am not highly skilled but had no problems. GO FOR IT !!!!
                              by
                              Response from DeltaFaucetDec 16, 2020
                              Hi DennisCofer!

                              Thank you for your review! We are very happy to hear you are so satisfied with the installation and features of your new Leland pull-down kitchen faucet! We greatly appreciate your feedback and in being a Delta Faucet customer!

                              Best Regards, Tim DeltaFaucet
                                • Recommended
                                12 found this review helpful
                                So Pleased With This Top Quality Faucet!
                                We bought our apartment about two years ago, and it was a total gut renovation, so everything was brand new. They installed a Glacier Bay faucet in the kitchen sink. We liked it. However, a few weeks ago, we noticed that it started leaking water into the cabinet space below our sink. Very frustrating since it was only two years old. We called a repairman to see if it could be fixed. He took one look at it and said that Glacier Bay makes the cheapest, lowest-quality products and that it would be more cost-efficient to just buy a new faucet. We did an online search and found a poll that ranked Delta the "Highest Rated Overall Brand" on mrkichenfaucets.com. So we went to Home Depot and bought this particular model. Installation was a breeze. Incidentally, it was the first faucet I've ever installed, so now I'm a real man. Haha. It's got a beautiful look, and the three water release options are great. We really like the ShieldSpray Technology. There's no dried food on a plate that it can't get off. So we're loving the faucet so far, and we're happy knowing that we now have a high quality product that will last a long time versus the cheap one we had previously. Don't hesitate to buy this faucet!
                                by
                                Response from Customer SolutionsOct 9, 2020
                                Good morning Brian T! Thank you for contacting Delta Faucet Company. We are happy to hear that you are pleased with your faucet. We appreciate your feedback! We appreciate your business and look forward to continuing to serve you! Best Regards! Frank
                                  • Recommended
                                  Nice looking
                                  I just had this installed 2 weeks ago along with a new Ruvati sink. It is a huge improvement over the cheap old stuff that was here. The handle moves smoothly but if you aren’t paying close attention, the faucet will not turn off all the way. You have to be careful to get the handle into a correct position to fully turn off the water flow. The 3 different spray modes come in handy and the reach 20” of the sprayer hose is fantastic. The hose does not return to the base without pushing it back and clicking it into place. The finish is beautiful, a brushed aluminum I think.
                                  by
                                  Response from Customer SolutionsJul 17, 2020
                                  Thank you for your review, LWoodberry! I am happy to hear you are satisfied with Delta model. Your feedback is important to us, as it helps us refine our products and services. Feel free to contact us directly, if you ever need further assistance. Best Regards, Alexis 1-800-345-3358 | Email: customerservice@deltafaucet.com
                                    • Recommended
                                    Terrible fast connections
                                    Fast connection included is bad. Under my countertop got super wet. Hoses are very stiff and makes harder for installation. Product did not include manual
                                    by
                                    Response from Customer SolutionsJul 17, 2020
                                    Hi, AEMS. Thank you for contacting us. I apologize the connection did not work as it was supposed to, that the hoses are very stiff, and was missing the Maintenance & Installation sheet. I will be happy to help. I’ve reached out to you via email so we can help get this fixed. Please contact us directly for any further assistance. Best Regards, James
                                      Excellent Faucet
                                      This is a very nice addition my kitchen, I should've done it sooner! It was very easy to install.
                                      by
                                      Response from Customer SolutionsJun 29, 2020
                                      Hello, Thank you for contacting us at Delta Faucet. We are very happy to hear you are so satisfied with your Delta product! Your feedback is greatly appreciated! Please feel free to contact us back if any assistance is needed. Best Regards, Tim
                                        • Recommended
                                        Showing 1-30 of 2,018 reviews

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                                        Finish Family

                                        Stainless Steel

                                        Stainless Steel

                                        Stainless Steel

                                        Stainless Steel

                                        Faucet Hole Fit

                                        1, 3

                                        1, 3

                                        1, 2, 3, 4

                                        2

                                        Sensor Activation

                                        No Sensor

                                        No Sensor

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                                        Features

                                        Advanced Spray, Pull Down Spray Wand, Secure Docking

                                        Pull Down Spray Wand, Secure Docking

                                        Advanced Spray, Pull Down Spray Wand, Secure Docking

                                        Advanced Spray, Pull Out Spray Wand

                                        Deckplate Included

                                        Deckplate Included

                                        Deckplate Included

                                        Deckplate Included

                                        Deckplate Included