Customer Reviews for Home Decorators Collection Sonoma 36 in. Single Sink Freestanding Dark Charcoal Bath Vanity with Carrara Marble Top (Assembled)

We sincerely apologize for the distressing experience you’ve had with your sink. After only seven months, having the sink fall is unacceptable. We understand how frustrating it must have been to be advised to reattach it with silicone adhesive, especially when the support clamps also detached from the vanity top. The fact that these clamps were only epoxied in place is concerning, and we recognize that this has turned into a significant and daunting project for you. We are committed to addressing this issue promptly and ensuring that your warranty is honored. Please contact our customer service team again at 1 (866) 839-2888 so we can provide you with the appropriate assistance and find a suitable resolution. Thank you for bringing this to our attention, and we appreciate your understanding and patience.

We're very sorry to hear about the issue with your vanity. We take such matters seriously and want to assist you in resolving this problem. Please contact our customer service team at 1.866.839.2888 for further assistance.

Thank you for bringing this to our attention, and we look forward to helping you.

We sincerely apologize for the multiple issues you experienced with your vanity order. It deeply concerns us that the product arrived with severe damage on the left front bottom molding, just above the leg. Whether this occurred during delivery or was already present upon arrival, it is unacceptable and does not meet our standards of quality and service. We understand your frustration in having to report the damage after signing off on the delivery. Additionally, we apologize for the inconvenience caused by the delayed delivery, incorrect shipment to another state, and the subsequent rescheduling. These logistical errors should not have occurred, and we regret the inconvenience and frustration they caused you. It is encouraging to hear that the installer was able to patch the damage effectively. We value your business and appreciate your patience throughout this challenging experience. If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us directly. We are committed to ensuring your complete satisfaction. Thank you for bringing this to our attention and allowing us the opportunity to address your concerns.

We sincerely apologize for the numerous issues you encountered with the vanity. While the new vanity initially looked good, we understand your frustration with the drawers not gliding smoothly as they should. Additionally, we deeply regret the unknown water leak inside the cabinet that went unnoticed for hours, resulting in the entire cabinet being ruined. It's extremely disappointing that a vanity designed for bathroom use, swelled and became damaged due to water exposure. We understand the added frustration and financial burden of having to spend another $1,000 to replace it. We truly apologize for the inconvenience and disappointment this has caused. If you need any further assistance please don't hesitate to reach out. Thank you.

We sincerely apologize for the inconvenience you experienced with your marble-topped vanity. We understand how disappointing it must have been to receive a damaged product. We also apologize for any frustration caused by the unavailability of an exact replacement and the inability to repair the item. We strive to provide high-quality products and exceptional customer service, and we regret that we fell short in this instance. Your feedback is invaluable and will help us improve our services. We understand that the compensation offered was not satisfactory. Please reach out to our customer service team again, and we will do our best to find a more acceptable solution for you. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better in the future.

We apologize for the inconvenience you have faced with the paint flaking off your vanity. Please contact our customer service team at 1 (866) 839-2888 for further assistance on touch up paint. Thank you.

I'm sorry to hear about the issues you've encountered with your deliveries and the condition of the items. That sounds frustrating and not at all what we aim for. Please reaching out to our customer service line at 1 (866) 839 2888 for further assistance.

We apologize for the inconvenience and frustration you experienced with the sink coming unattached after such a short period. It's disheartening to hear that the proposed solution from the manufacturer didn't meet your expectations. Your feedback is important to us, and we're sorry that the product did not meet your needs. We appreciate you sharing your experience. Please try contacting our customer service team again at 1 (866) 839-2888 to find a resolution to this issue with the manufacturer.

It sounds like you've been through a lot with these vanities with the paint chipping on both. Call our costumer service line at 1 (866) 839 2888 for further assistance with this problem.

Thank you for your feedback! We're glad to hear that you found the hanging hardware convenient and that the mirror arrived undamaged. We'll take note of your feedback regarding the surface and strive to improve. Enjoy your new mirror!

We apologize for the inconvenience caused by the damages to your vanity. Your satisfaction is our priority, and we strive to ensure that our products meet the highest quality standards. To address this issue promptly, we kindly ask you to reach out to our Customer Service team. They will assist you with the necessary steps to resolve the problem with the chipped paint and broken door hinges. Your feedback is valuable to us, and we appreciate your time and understanding.

We appreciate you taking the time to provide feedback on your recent purchase, and we sincerely apologize for the issues you've encountered with the vanity. We understand your concerns regarding the paint quality and the perceived durability, and we want to assure you that we take these matters seriously. we would like to reassure you that the vanity is thoroughly tested and manufactured to meet safety standards. We understand the importance of a durable and well-finished product, especially in a bathroom setting. Once again we apologize for any inconvenience this has caused and take your feedback seriously as we strive to improve our products and ensure customer satisfaction. .

We sincerely apologize for any inconvenience caused by the imperfections in the product you recently purchased from us. It has come to our attention that there were scratches in the paint and defects on the top, and we deeply regret that your experience did not meet the high standards we strive to uphold.

Please contact us via our website at www.ovedecors.com and create a parts order to get in contact with us. We look forward to hearing from you!

We sincerely apologize for the frustration and inconvenience caused by the delayed delivery of your order. We understand the importance of receiving your purchase in a timely manner, and we regret any inconvenience this has caused. To address this matter promptly, please contact our customer service team at 1 (866) 839-2888 to further assist.

We apologies with the inconvenience you've faced please contact our costumer service department at 1 (866) 839-2888 they will further assist you.

We regret to learn about the peeling issues you've experienced with the vanity. Your satisfaction is important, and we apologize for any inconvenience. If you haven't already, please reach out to our customer service team 1 (866) 839 2888 so that we can better understand the situation and work towards a resolution. We appreciate your feedback and want to ensure you have a positive experience with our products.

We sincerely regret the inconvenience you've encountered with your Sonoma vanity that was shipped to you, and unfortunately, it passed our quality check. We want to assure you that while we handle the shipping and sale of a substantial number of these vanities, the vast majority of them meet our stringent quality standards. However, we do acknowledge that, on rare occasions, human errors beyond our control can result in a product slipping through with lower quality than expected. We deeply apologize for any inconvenience this may have caused and are committed to addressing this issue promptly to ensure it doesn't happen again in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.

We apologize for the damage that occurred during shipment. Please know that we take great care to securely package our products, but unfortunately, some things are out of our control when it comes to the shipping process, especially since the shipping is outsourced by the retailer. We understand that it may be inconvenient to return the product and wait for a replacement, but we want to make sure that you receive a high-quality product that is free from any defects or damage. Unfortunately, the return policy is with the retailer directly.

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you've experienced with our vanity. We strive to provide high-quality products that meet or exceed our customers' expectations, and it is disheartening to learn that your experience fell short of that.

We sincerely apologize for the inconvenience caused by the basin dropping from the countertop. Typically, our basins are attached using high-adhesive silicone, and the clips are provided as an extra measure of support, particularly during transportation. To resolve this issue, we recommend that you contact us at your earliest convenience by calling our customer service at 1.866.839.2888. Our team will work with you to find a suitable solution and determine the cause of the incident. Thank you for bringing this matter to our attention

Thank you for your feedback, we are sorry you are having issues with your Sonoma vanity. We take any quality issues very seriously and your item is under warranty for any manufacture defects. You can contact our Customer Service department for resolution from Monday to Friday, 8h00 to 17h00 EST either via email at customerservice@ovedecors.com or by calling 1-866-839-2888. We look forward to hearing from you so we can make this right.

We appreciate your feedback and are genuinely sorry to hear about your experience with the double sink vanity purchased from Home Depot for your beautiful bathroom addition. We understand the frustration you must be feeling, and we want to address your concerns.

It is indeed important to emphasize the need for proper ventilation in any bathroom, as high humidity levels can affect various materials over time, including those used in vanity cabinets. While we cannot directly control the installation and maintenance of the product, we would like to offer some insights to help prevent similar issues in the future.

The material used in the vanity cabinet is typically engineered wood or MDF (Medium-Density Fiberboard), which is chosen for its affordability and durability in a controlled environment and Rubberwood, which is a type of hardwood known for its durability and resistance to wear. However, in high humidity environments, it can be vulnerable to moisture-related damage. Proper ventilation, using exhaust fans or open windows, can go a long way in preserving the longevity of bathroom fixtures.

Regarding the warranty, we understand your disappointment with the one-year policy based on the date of purchase. We strive to provide a reasonable timeframe for customers to discover and address any issues with their purchase. However, we appreciate your feedback and would like to see if we could help in any way. Please call us at 1.866.839.2888

Thank you for taking the time to share your experience