Customer Reviews for LG 27 cu. ft. Side by Side Smart Refrigerator w/ InstaView and Craft Ice in PrintProof Stainless Steel

Hi, Steve. Thank you for sharing your experience with us. We understand your concern about receiving your LG Refrigerator (LRSOS2706S) model with dented doors and water leaking issues after installation. We strive to provide exceptional services and ensure a smooth and seamless experience. To address these concerns: For the dents, while waiting for your replacement, it might be helpful to check if the dents have caused any functional issues or if they are just cosmetic. About the leaking concern, Ensure that the installation area is properly checked for any leaks and that the water connections are securely fastened. If there are any persistent issues, verifying the connections again might be necessary. Please send us a private message on social media @LGUSSupport and our team will be more than happy to assist you with any additional concerns or questions you might have while waiting for your replacement. We appreciate your patience and are here to support you through this process. ^Juvy

Hi there. We understand the issues you’ve encountered with your LG refrigerator, specifically the “ECF” error code related to the fan motor. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-an-e-cf-error-code--20153150977226
To help address the “ECF” error code, we recommend checking if the fan motor is obstructed or if there is any debris around it that could affect its operation. Ensuring that the refrigerator is properly maintained can sometimes prevent these issues.

If you’re still experiencing problems, please send us a private message on Social Media @LGUSSupport with details about the error code and your unit’s performance. Our team will be more than happy to assist you further and explore potential solutions. We appreciate your feedback and are committed to resolving this issue for you. —Mau

Hello, there. Thank you for sharing your feedback. We understand the ongoing issues you’ve faced with your LRSOS2706S refrigerator and the repeated repair attempts. It’s concerning to hear that the unit continues to have problems despite multiple service visits and part replacements.

To address this matter and find a resolution, please send us a private message on social media @LGUSSupport. Our team is here to assist you and ensure that your concerns are thoroughly addressed. We appreciate your patience and are committed to helping you resolve this issue. —Junel

Hi Gray.

Thank you for sharing your feedback. We’re sorry to hear about the issues with your LG refrigerator, model LRSOS2706S, including the broken glass and the leaning problem. We understand how frustrating it can be when these issues are not resolved promptly. Your feedback is important, and we’d like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to help address these concerns and work towards a resolution. We appreciate your patience.

^Sam

Hello, Shan. Thank you for sharing your experience with us. We're concerned to hear about the issues you've encountered with your LRSOS2706S refrigerator, including the damaged bottom corner, broken ice maker clips, and misaligned doors. Your feedback is important, and we'd like to assist you further. It might be helpful to ensure that the unit is properly leveled and all parts are securely fastened during installation. Please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Junel

Hi, There! Thank you for sharing your experience with your LG refrigerator. We're delighted to hear that you enjoy it overall. We're sorry to learn about the issue with the craft ice ball machine, but we're glad to hear that it's being addressed under the warranty. Your recommendation to consider the extended warranty is well-noted and we appreciate your feedback. If you have any further questions or need assistance, feel free to reach out to our Social Media Team @LGUSSupport. They will be more than happy to assist you. Thank you for choosing LG! ^James.

Hi, Rome. Thank you for taking the time to review the LG Refrigerator (LRSOS2706S) model. We apologize for any inconvenience caused by the damaged hinge on the freezer side.

We understand how frustrating it can be to receive a product with a defect, especially when it affects its functionality. Our team is committed to providing high-quality appliances, and we regret that this issue slipped through our quality control process. To address this, we recommend reaching out to The Home Depot customer service at 800-466-3337 for immediate assistance. If there's anything we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi, Jayb. Thank you for bringing this issue to our attention and for sharing your experience. We sincerely apologize for the inconvenience caused by the failure of your LG Refrigerator (LRSOS2706S) model and the delay in resolving the issue. We understand your frustration and disappointment. We appreciate your patience and understanding, and we're grateful to Home Depot for providing a loaner. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy

Hi, there. Thank you for taking the time to share your experience with the LG mart Refrigerator (LRSOS2706S) model. We apologize for the inconvenience and frustration this has caused you, especially during this busy holiday season.

We understand how important it is for a refrigerator to be practical and reliable, and we apologize if the LRSOS2706S did not meet your expectations. We are sorry to hear about the difficulties you have encountered with limited storage space and the taste of the water. Additionally, we are truly sorry for the incident with the shelf on the fridge door and the shattered glass. This is not the experience we want our customers to have with our products. We appreciate your feedback as it helps us identify areas for improvement in our products. We take incidents like this seriously and would like to assist you in resolving these issues as soon as possible. For basic troubleshooting, please visit this lonk: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-refrigerator-door-not-closing-properly-CT00023125-20153121354085. If you need further assistance on your LG unit, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy