Customer Reviews for Samsung 5.2 cu. ft. High-Efficiency Top Load Washer with Steam and Activewash in Black Stainless, ENERGY STAR

It matters when an appliance is working at its best performance, Kath. Let's assist you with this! Samsung washers use various technologies to minimize how much water is used. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your clothes clean. Learn more from these details. Samsung washing machine water fill: https://www.samsung.com/us/support/troubleshooting/TSG01203005/ To ensure accurate weight detection by the Washer, ensure the Washer is calibrated correctly. Turn to page 27 on your model's user manual for your reference: https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf Choosing the right cycle for the job will ensure the correct performance; learn more from the "Cycles, settings, and features on your Samsung washing machine": https://www.samsung.com/us/support/answer/ANS00061937/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145285642, to help our team pull up your information. Have a great day! ^Chrystel

A washer that operates quietly makes the laundry experience even more satisfactory, Jessica. We'll be happy to help fix your Samsung unit.

Samsung washers are generally very quiet, and most noises are either standard or can be easily corrected. You may check the link below to troubleshoot.

Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/

Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw

If you receive a no drain or overflow error, water does not drain, or if it overflows from the washer, follow the instructions in this guide to get your washer draining water again.

Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/

What to check if your washing machine doesn't drain?:
https://www.youtube.com/watch?v=pD9Pg6UU3Aw

You may also check page 51 of the user manual for other solutions when the washer makes noise and page 53 when it does not drain.
https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145253943) to help our team pull up your information when you message us.

Thank you!

-Angelica

Hi there, We sincerely acknowledge your effort in letting us know about your experience with your washer. It would be awesome if you could give us just a few more details, and we would like to see how we could assist. For reference, I shared these links: Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/ How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/ How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145270527), which will help our team pull up your information. Have a great day. Melardo

Hi WMac,

We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.

To correctly fill your washer in the proper amount of time, a water pressure of 20 to 116psi (137 to 800kPa) is required. Water pressure less than 20 psi may cause water valve failure, may not allow the water valve to shut off completely, or may extend the fill time beyond what your Washer controls allow, causing your washer to turn off. A time limit is built into the controls to prevent flooding in your home if a hose becomes loose.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide them with this number (1144884240) when you message us to help our team pull up your information.

Have a great day.

^Charles

Hi Jess, Thank you for sending this review. We apologize that your clothes come out unclean, and you're concerned about the water level. We appreciate all concerns that help us understand how to improve our products and services. Water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Clothes are not clean after washing: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ To ensure accurate weight detection by the washer, ensure the washer is calibrated correctly. Kindly check the User's manual on page 27 to run a Calibration: https://downloadcenter.samsung.com/content/UM/201908/20190809105304681/WA7700M_DC68-03774D-04_EN_CFR_MES.pdf Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ The washing machine shakes, vibrates, or is noisy: https://www.youtube.com/watch?v=ywOrH59K9Rw The best laundry load size for your Samsung washing machine for reference: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144826593, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

Hello SheilaG, We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer. Your issue is something we can improve with the steps provided in this link: Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level Cycles, settings, and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/ How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/ Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If you need additional assistance you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number: 1144583291 Thank you for choosing Samsung. ^Ross

Hi Sarah, Thank you for your honest feedback and we hope you are in good health. We are happy to know that your dishwasher and stove are still working for you. We are also happy that your washer has been in service for 6 years but are sad to know that it is leaking now. This is not the experience we want for our customers. I have shared a link below that will help resolve your concern with a washer that is leaking. https://www.samsung.com/us/support/troubleshooting/TSG01000977/ I have also shared the user manual link below. Please go to the link and turn to page 54 for additional steps to resolve your washers leaking concern. https://downloadcenter.samsung.com/content/UM/201908/20190809105304681/WA7700M_DC68-03774D-04_EN_CFR_MES.pdf Your washer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor. Three (3) years stainless tub part (Part Only). Ten (10) years washing DD motor part (Part Only). Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/WA52M7750AW/A4 Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144369879 Leo

Hello missbabe, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143762011) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena

We really appreciate you guys giving Samsung a chance by getting an Activewash Top Load Washer. I know your situation is not ideal and we can certainly understand where you are coming from. We appreciate your review and for providing your feedback. We shoot for 100% on customer satisfaction. Looks like we fell short this time. Thank you for being an important part of Samsung. ^Pat

That's not good. Thank you for bringing this to our attention. I'm sure you are not happy with not being able to get to your clothes. Let's see if we can help resolve this concern for you. Try chatting with our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143660073

Hello Es1023, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your experience matters to us. We are here to assist you with getting the best performance out of your appliance. For further assistance, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143632704) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hello AW2021, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143618279) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hello JASON, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143607236) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

Hello JESSENIA, thank you for taking time out of your day to leave us this positive feedback. We appreciate you being part of the Samsung family. ^Lena

Wow AARON what a fun adventure! We believe in building quality products and making every effort to meet all customer expectations. Thank you for choosing Samsung. ^Lena

I can only imagine how you feel right now. If you wish to clean the washing machine in the future. You can always use the Self-Clean cycle. It uses soaking and high-speed spinning to remove dirt and bacteria. You can also find more information on the Self Clean by using your User Manual, which can be found in the link below. Thank you for sharing your feedback with us. ^Pat https://downloadcenter.samsung.com/content/UM/201908/20190809105304681/WA7700M_DC68-03774D-04_EN_CFR_MES.pdf

Hello, we realize your experience has been less than ideal and we understand your concerns. We are continually improving the quality of our products and your feedback is important to that process. I am including a helpful link to a troubleshooting guide to support your concerns on the washer leaking water (https://bit.ly/3yDZXyq). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143499880) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hey, Lijah. I can understand this experience has you on edge, and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. If you would like us to take a closer look at your case to see if there are any other options available for you, we’d be happy to help in any way we can. For assistance, please contact our Social Media team for help. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143452453

Thanks for your review, Zack. You bring up some important details about your concern for the washing machine. There is a limit to how much water can be added to help with the calibration of the load. If you have noticed the washer is getting unbalanced more than normal, you can try these tips right here. Make sure laundry is spread out evenly. Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory, and an “Ub” check message will be shown on the display. Also, make sure the washing machine is balanced and on a flat surface. If you still need assistance. We are more than happy to speak with you about your washer. Just use the information below. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143439661