Response from Everbilt Customer ServiceDec 28, 2022
Mac M, thank you for your review. Our pumps are very easy to install and replace. We are glad that you are happy with this pump. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Dec 16, 2022
Home Depot/Everbilt will not honor warranty
Bought this pump a year and a half ago. Just died. Says it has a 3 year warranty. Date on tag says 4/30/2021. Misplaced the receipt so HD would not honor the warranty. Everbilt said it was HD's discretion and said they would issue a credit for the pump to HD so no skin off HD's nose but they'd rather lose a customer with a 2700 sq ft house on a 2.5 acres. Fine by me. No more Everbilt or Home Depot. The manager at store 2562, Jenelle and her subordinate Tom could not have been more rude or condescending. Just finished using them for a bathroom remodel and a full kitchen of appliances. Getting ready to do a second bathroom. I'll be using someone else. These guys changed their return policy in February. Target did the same and lived to regret it. So long HD!
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Response from Everbilt Customer ServiceDec 19, 2022
PoopPump, We are sorry to hear that you had an issue with the pump. That particular pump comes with a piggy-back switch. Do you know if the issue was the pump or the switch? To check, you can plug the power cord off of the pump directly into a wall socket to verify if it is running. If you have any information regarding your purchase (credit card statement) that can be used to honor the warranty at the store. If you would like to talk directly to us, the manufacturer, please call us at 844-883-1872 and we can discuss options. Regards, Everbilt Customer Service
2 found this review helpful
Dec 14, 2022
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Verified Purchase
Dec 7, 2022
Last one lasted 7 years and it gets quite a...
Last one lasted 7 years and it gets quite a bit of use at our house.
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Response from Everbilt Customer ServiceDec 12, 2022
Bryan, thank you for your review. We are glad that you are happy with your pump and it has lasted for you and your needs. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Dec 5, 2022
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Verified Purchase
Nov 21, 2022
float design is flawed
Should be movable to the other side if need be. But workable if you have a large enough sump waste pit. (Has to be at least 30" in depth per instructions.) The unit moves slightly every time it pumps and after a year and a half it moves toward the wall in the sump pit and the float got stuck. I figured it out and moved it back in line with plumbing and works fine now.
I recommend this unit because it has lasted for a year and a half, getting fairly heavy usage in my basement with a full bath that I use frequently, including the shower. The float configuration is the only issue I have with the unit so far.
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Recommended
Nov 18, 2022
solid build but poor floater design
This pump seems to get a lot more expensive than before (low 400 now).
Pro: heavy duty; quiet; minimum configuration. Just glue a 2 inch pipe to a threaded connector and then screw it in.
The separate floater cutoff wire is useful in case float got stuck.
Con: Floater can only be attached to one side of the pump.
The existing pipe location can force the floater to be a bad position that can get stuck.
Shortening the floater cable to 3 inch and lowering it may be needed.
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Recommended
Nov 9, 2022
God product
Exact that I need...
God product
Exact that I need
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Response from Everbilt Customer ServiceNov 9, 2022
Torres 1944, thank you for your review. We are so glad that this pump worked for you and it is exactly what you needed. This is a heavy duty pump and should work well for you for a long time. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Oct 27, 2022
Works great!!
Was easy to swap out the old pump. This one is quieter and really fast.
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Response from Everbilt Customer ServiceOct 28, 2022
TImbo, thank you for your review. We are so glad that this pump is working great for you. It is very easy to install and runs efficiently. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Recommended
Oct 22, 2022
Returned
Installed it and within a week the float switch failed. Returned it and went with another brand with a better style switch.
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Response from Everbilt Customer ServiceOct 24, 2022
Napsb4noon, thank you for your review. This pump has a tethered switch and if it gets caught on cords or the side of the basin, it will not rise up enough to turn the pump on. We are sorry you had issues with your pump. If you have any other questions, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
1 found this review helpful
Oct 19, 2022
Not what i wanted. But had to make do.
Wanted a 1hp. But home depot does not stock them. while i could order one i could not wait for it. Had to be fixed same day.
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Response from Everbilt Customer ServiceOct 21, 2022
Thank you for your review. We hope that this pump is working well for your application. This pump has more than enough HP for a residential home. If you have any questions or concerns. please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Oct 5, 2022
good choice
So...far its working perfect
And very reliable
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Response from Everbilt Customer ServiceOct 6, 2022
Feliciano, thank you for your review. We are so glad that your pump is working well for you. This is a heavy duty pump and should last a long time. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Recommended
Sep 30, 2022
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Verified Purchase
Sep 8, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Everbilt Customer ServiceSep 8, 2022
Thank you for your review. We are so glad that you are happy with your pump. This is a heavy duty pump and an excellent choice. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Aug 26, 2022
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Verified Purchase
Aug 5, 2022
Would be nice if the cord was 10 feet longer...
Would be nice if the cord was 10 feet longer
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Response from Everbilt Customer ServiceAug 5, 2022
Thank you for your review. We will pass that onto our engineering team. We hope the pump is working well for your sewage needs. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Aug 4, 2022
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Verified Purchase
Jul 27, 2022
Backyard mechanic.
Easy installation, works fine.
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Response from Everbilt Customer ServiceJul 27, 2022
Thank you for your review. We are so glad that you are happy with your pump. This is a great, heavy duty pump and very easy to install. If you have any questions or concerns, please feel free to contact us at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Recommended
Jul 13, 2022
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Verified Purchase
Jul 12, 2022
Installed a week ago works great not to loud. Easy...
Installed a week ago works great not to loud. Easy install
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Response from Everbilt Customer ServiceJul 12, 2022
Thank you for your review. We are so glad that you are happy with your pump. This is a heavy duty pump that gets the job done and is very quiet. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Jul 6, 2022
Installation was easy....
Installation was easy.
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Response from Everbilt Customer ServiceJul 7, 2022
Riki, thank you for your review. We are so glad that you are happy with your pump and it was easy to install. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
Jun 15, 2022
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Verified Purchase
Jun 8, 2022
The first pump I purchased was locked up,it wouldn’t pump,would...
The first pump I purchased was locked up,it wouldn’t pump,would only humm,
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Response from Everbilt Customer ServiceJun 8, 2022
The Legend, I am sorry to hear that you had issues with your pump. Did the pump ever work for you, or did it just hum from the when you installed it? Our customer service and engineering team are available to assist with any issues you have. You can reach us at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
1 found this review helpful
Jun 1, 2022
Perfect for the job
Great pump works fine.
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Response from Everbilt Customer ServiceJun 1, 2022
Stafford Refrigeration, thank you for your review. We are happy that your pump is working great for you. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
May 19, 2022
Easy DYI
Got this when our pump failed, it was easy to install and is working great!
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Response from Everbilt Customer ServiceMay 20, 2022
Jen R, thank you for your review. We are glad that you found a pump to work for your needs and it was easy to install. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
Verified Purchase
May 19, 2022
Solid and Reliable
Our sump pump went out, but we noticed that we were getting a lot of soot in the barrel, so we bought this instead to use as our sump pump? I figured it would work well since it grinds things up! So far it has worked like a champ on expelling the water and soot, plus it's industrial strength. Every other week I pour a little vinegar down into the barrel and it cleans the unit. It was worth the money!
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Response from Everbilt Customer ServiceMay 20, 2022
whaterver, thank you for your review. We are so glad that you were able to find a pump that works for your needs. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service