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Customer Reviews for LG 30 in. W 20 cu. ft. Top Freezer Refrigerator w/ Multi-Air Flow and Reversible Door in White, ENERGY STAR

Internet #313892139

Model #LTCS20020W

Store SKU #1005583825

  • Humidity-controlled crispers keep produce fresh, for long
  • Rated Energy Star refrigerator with premium LED lights
  • Optional Ice Maker is available - Model # LK65C

Customer Reviews

  • 4.4
    out of 4,786 reviews
  • 82% recommend this product
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Showing 1-30 of 4,786 reviews
Perfect For Second Refrigerator For the Price
[This review was collected as part of a promotion.] I purchased this to hold overflow veg from the garden. Perfect also to stock up in items so you’re not running to the grocery store every other day (needless exposure to COVID). There is a problem that the door goes almost to the floor. You definitely need to stand to the side when opening. Also it may have 20 cubic feet but shelf arrangement possibilities and the hanging down temperature control unit is definitely in the way. Therefore as an everyday refrigerator not so good.
by
  • Verified Purchase
  • Recommended
Nothing works!
Doors don’t seal, refrigerator won’t get cold, leaks 2 cups/per day of water into refrigerator, loud knocking noise, foam insulation leaking out, main metal bottom pan that holds engine and fan is bent, level doesn’t work!! Paid full November 3rd - today is January 15th. Nobody has come to my house to inspect and I won’t get replaced til they do.
by
Response from LGAnswersJan 26, 2021
We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette LG
    28 found this review helpful
    Frosty the Beer & Ice Cream Frig
    [This review was collected as part of a promotion.] Our closes Walmart/Sam's Club is 25 minutes away in Concord, NH, so we stock up when we shop. Frosty replaced a GE Side by Side (Never liked the SxS) as our backup refrigerator for our LG French Door for over flow, beer and Ice Cream. We are extremely satisfied for the size, 20 CuFt, and the value from Lowes.
    by
    • Verified Purchase
    • Recommended
    The LED lighting is Superb
    [This review was collected as part of a promotion.] I love the huge amount of space on door shelves allowing storage of Gallon size containers and how I am able to fit most of the things I use.
    by
      • Recommended
      LG 20.2
      Great price. No damage. Professional delivery. Had to wait 6 weeks but very happy. Arrived as promised on 12/15/20.
      by
        • Recommended
        3 found this review helpful
        Perfect size
        [This review was collected as part of a promotion.] If you have an oldet kitchen this fridge is perfect! Basic fits beautifully! plenty of room well built! i love it! No need to fut cabinets!
        by
          Exactly what I was looking for
          [This review was collected as part of a promotion.] My very old clunker of a fridge gave out. This refrigerator offers the same amount of refrigerated space and is smaller. I like the veneer on the outside and it makes ice cubes way faster than my old fridge.
          by
            • Recommended
            Good little fridge
            Nice fridge, small and compact and worked great in my garage. Its basic but is super quiet and works pretty quickly. It was cold just an hour after plugging in. One thing i can confirm is there is no light in the freezer. Many LG people responded saying there is, but you can see in my picture there isn't. I purchased the white model if it matters.
            by
              • Recommended
              7 found this review helpful
              Very happy with it so far in the month I've...
              Very happy with it so far in the month I've had it. Only con I can think of so far is it does mark easily with fingerprints (keep in mind it was a killer price), so you'll either want to clean them off often or just open the doors by the black trim, which is a natural feel anyway. I'm using mine as a drink and overflow refrigerator since my main kitchen one is not a French doors type. I didn't need another ice maker. If it was my main refrigerator, I might feel it needs a deli tray, since I buy a lot of fruits and veggies and need the other 2 bins for that. The top center of the fridge part hangs down for controls, so you won't be able to put tall bottles under that part (cans fit though), unless you lower that shelf. Great buy. Just look at the pics of the inside, and you'll see what I'm talking about hopefully.
              by
              • Verified Purchase
              13 found this review helpful
              The front of this refrigerator is not magnetic. The sides are painted gray not "stainless finish"...
              The front of this refrigerator is not magnetic. The sides are painted gray not "stainless finish" like the front. With that said when I purchased the LG Electronics 30 in. W 20.2 cu. ft. Top Freezer Refrigerator in Stainless Steel with Reversible Door, Silver I was looking for a more affordable 30 inch refrigerator. My old clunker died and for me this was a leap into the present. It looks grest in my kitchen and is so much quieter than my old one I kept checking to see if it was working which it is. It has the same storage as my old refrigerator in a less bulky design. I definitely recommend this refrigerator to anyone not looking for bells and whistles like me.
              by
                • Recommended
                39 found this review helpful
                Most bang for buck!
                I started search for extra freezer capacity but it seemed silly to spend $599 for 13 CF frost free upright white freezer when this SS combo with 6 CF freezer was same $ Special Buy very highly rated by consumer magazine. Easy to clean fingerprints off finish with a dry cloth and very quiet unit. So far setting 3 of 5 works well in upper and lower but far from full as primarily using to store frozen dog food (and serve as back up if 9 year old much larger french refrigerator goes out in kitchen as now takes weeks to get appliances delivered due to back order) . I'm not sure how sturdy the attractive clear door shelves are but will will rarely use. Like the look of no handle but both doors often end up open when opening one. Like other mention a light in freezer would be nice and have to get used to manual controls again. Besides almost 3 week delivery wait one hassle was that I had to buy a #17.99 ice-maker hose, in order to get delivery in to the garage of unit with NO ICE-MAKER, and unboxing/trash removal. THEN return the part to the store for a refund which I don't appreciate (no one else does this). Plus it was a big hassle to move the extended warranty out so started on delivery day; long call and then while said they extended, nothing in writing provided to document as they won't issue a new warranty.
                by
                • Pro
                • Recommended
                33 found this review helpful
                Very spacious and it feezes food very qucikly and cooks the food quickly as well. I love my new L...
                Very spacious and it feezes food very qucikly and cooks the food quickly as well. I love my new LG Refridgerator. The vegetable bins are very large and the refridgerator is very nice to look at.
                by
                • Verified Purchase
                • Recommended
                11 found this review helpful
                It looks like a small fridge, I was afraid my groceries were not going to fit.... but it was more...
                It looks like a small fridge, I was afraid my groceries were not going to fit.... but it was more than I was expecting. Good size and it looks great!!!!! Delivery guys went the extra mile to place the fridge inside my kitchen.... Thank you guys!!!!!
                by
                • Verified Purchase
                • Recommended
                24 found this review helpful
                Does not freeze fast enough and the bottom fridge does not cool enough
                By far the look of this fridge is awesome I love the look stainless steel, just so disappointed, I don’t know why but the freezer takes to long to freeze up even my ice cream it has to do it over night to freeze up my stuff, and the bottom does not get cold at all my milk is warm it’s at the highest, can someone tell me if they are having the same issues , ?
                by
                  • Recommended
                  67 found this review helpful
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  The fridge looks nice and fits the space, but it would be nice to have one more set of shelves on the side of the fridge as there isn't a lot of space inside being obly 20cft
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Quiet please with the refrigerator and quiet especially door handles built into the door and not sticking out.
                  by
                  • Verified Purchase
                  Refrigerator
                  Got off to a rough start but now I'm very satisfied with my purchase.
                  by
                    Great look
                    [This review was collected as part of a promotion.] Refrigerator seems to be working well. It’s a smooth finish and clean look. Has plenty of space for a household.
                    by
                      Home Depot delivered our refrigerator about 3 weeks ago. The delivery people were a little early which worked out well. They were very nice also. The refrigerator works well and was exactly what I expected…. as advertised.
                      by
                      • Verified Purchase
                      by
                      • Verified Purchase
                      I like everything about it
                      by
                      • Verified Purchase
                      Brilliant fridge for our garage!
                      by
                      • Verified Purchase
                      Broken, takes many days to get fixed
                      Fridge was delivered and plugged in immediately. It does not cool in the fridge or freezer. I waited 24 hrs and called support. She told me they wouldn't send a technician unless it was plugged in for 48 hrs. Called back after another day and he said I'll get a text in the next 3-5 DAYS letting me know when a technician will come. Who knows how long is will be after they actually text me. We lost all our food and they have no urgency. Good luck if you get a dud like I did.
                      by
                      Response from LG Digital Customer CareJul 18, 2024
                      Hi, Paige. Thank you for communicating with us regarding your LG Refrigerator (LTCS20020W) model. We understand the importance of having new, reliable appliances that function properly. We aim to provide high-quality, top-notch products and ensure a smooth and seamless shopping experience. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely customer service. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy LG
                        Failed after 4 month
                        This fridge stopped cooling after 4 month. And now ive been waiting for the customer service to fix it for 2 weeks (and still no date for fixing it). It is ridiculous to imagine that people can live without a fridge for 2 weeks and more.
                        by
                        Response from LG Digital Customer CareJul 18, 2024
                        Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LTCS20020S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely customer service. Your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy LG
                          Will buy More
                          LG perfect for our needs. First LG purchase and now need new appliances as in refrig and microwave and since experience great we will def purchase again!
                          by
                            DO NOT BUY THIS FRIDGE
                            NOPE. Did not fit from day one! NOT counter depth. Had since just before xmas and it is July and it has shat in its hat as in no electronic controls. It FREEZES everything on top shelf - lost milk, hummus, veggies. Now I have to pay for another refrigerator from another seller + $75 DISPOSAL fee for a 6 month old APPLIANCE never again - do not buy LG - shoulda stuck with cell phones. AND if you buy a white fridge - forget about the icemaker - WILL NOT WORK. Customer service from HD and LG a joke - off shore - can't even understand them. Zero stars. Avoid. WILL NOT BE BUYING ANY MORE APLIANCES FROM HD - DON'T LIKE OFF-SHORE CUSTOMER SERVICE. AND! I will likely not shop at HD again because of this $hitty experience. BOO for the new CO - USE USA for customer service. AND shame on LG for selling such JUNK!!!
                            by
                            Response from LG Digital Customer CareJul 15, 2024
                            Hi, there. Thank you for taking the time to share your feedback on the LG Refrigerator (LTCS20020W) model. We understand your concern about the unit that did not meet your expectations and that you've had to deal with such disappointment issues. We strive to provide high-quality products and exceptional customer service that meet our customer's needs and expectations. Your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy LG
                              1 found this review helpful
                              Showing 1-30 of 4,786 reviews

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                              Refrigerator Width (in.)

                              29.75 in

                              29.75 in

                              29.75 in

                              29.75 in

                              Depth (Excluding Handles) (in.)

                              33.38 in

                              33.38 in

                              33.38 in

                              33.38 in

                              Height to Top of Refrigerator (in.)

                              65.5 in

                              65.5 in

                              65.5 in

                              65.5 in

                              Ice Maker Features

                              No Ice Maker

                              No Ice Maker

                              No Ice Maker

                              Ice Maker, Removable Basket

                              Total Capacity (cu. ft.)

                              20.2 cu ft

                              20.2 cu ft

                              20.2 cu ft

                              20.2 cu ft