Customer Reviews for LG 30 in. W 20 cu. ft. Top Freezer Refrigerator w/ Multi-Air Flow and Reversible Door in White, ENERGY STAR
- Humidity-controlled crispers keep produce fresh, for long
- Rated Energy Star refrigerator with premium LED lights
- Optional Ice Maker is available - Model # LK65C
Customer Reviews
Jul 5, 2024
[This review was collected as part of a promotion.] I brought this fridge sept. 19, 2023, i love it,very good unit,
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Customer review from lg.comJun 20, 2024
Poor design
I was in an emergency situation having purchased a brand new fridge freezer that never got cold. Different brand. So this was a equivalent in terms of size. What is going on that deli drawers aren’t a standard feature in fridges anymore? And there’s a bunch of dead space where there could be a shelf. I don’t get it. This is not a good fridge for someone who not only cooks but also gardens so she’s harvesting and canning and freezing her own food. Not impressed… as technology advances practicality seems to be going in the toilet. I mean, seriously, shouldn’t there be a shelf at the bottom of the door? You can take a little bit more time with the dishwasher or even a stove, but a fridge has to be a quick decision. I chose poorly.
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May 22, 2024
Pool Quality Shelves
Purchased 11/2021; replaced center shelf twice in 4 yrs due to plastic framework breaking regardless of weight distribution! Freezer temp inconsistent; ice crystals on all food regardless of packaging! Service tech said he's never seen this before & lowered freezer temp & recommended a thermometer; moisture still forms on everything! Don't get fooled by price; this appliance is not what I expected from LG.
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Response from LG Digital Customer CareMay 23, 2024
Hi, there. Thank you for taking the time to share your feedback on the LG Refrigerator (LTCS20020S) model. We're sorry to hear about the issues with the plastic shelf and freezer temperature. We aim to offer good products that meet your needs. For help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. You can also reach out to us on social media at @LGUSSupport. ^Juvy
May 22, 2024
Perfect size for our garage, love it, working well so far. Moves easily. Delivery was flawless.
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May 13, 2024
Perfect Refrigerator
[This review was collected as part of a promotion.] The refrigerator is working perfectly well. My food is always fresh and never goes bad. I like the refrigerator's bright glossy white color. Cannot be more happy!
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Customer review from lg.comApr 23, 2024
Perfect size
I bought this refrigerator about 2 months ago and love it.
This refrigerator is the perfect size and has plenty of storage space for my needs. I especially love the door shelves!
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Customer review from lg.comApr 6, 2024
Failed after 18 months -- just out of warranty!
LG may well make some decent appliances in other categories . . . but not refrigerators!
We purchased this model from a Home Depot competitor 18 months ago. First, the freezer fan failed (~$100.00) and now the PCB board (~$250) seems to be gone, as well. Then we discovered that LG is having premature compressor failures, resulting in a class-action lawsuit.
Unfortunately, it makes no sense to spend ~$350+ repairing an almost new refrigerator. So, we have to buy a new one!
Thanks, LG!
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Response from LG Digital Customer CareApr 9, 2024
Hi, there. We appreciate you taking the time to review the LG Refrigerator (LTCS20020W) model. We're sorry to hear about the issues you have faced with your appliance. We aim to offer good products that meet our customers' needs. Your feedback is important to us. Please reach out to us on social media at @LGUSSupport so we can address your concerns. Your satisfaction matters to us, and we want to regain your trust in our brand. ^Juvy
Feb 9, 2024
Beautiful Refrigerator
[This review was collected as part of a promotion.] So happy with this refrigerator. I bought it for a rental property. Not only is it aesthetically pleasing to the eye, but it’s also sturdy and energy efficient.
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Customer review from lg.comJan 22, 2024
Great second refrigerator
[This review was collected as part of a promotion.] We bought this refrigerator about 6 weeks ago and so far it has been a perfect solution for what we were looking for. We keep the fridge in the garage and it provides us some overflow capacity and was perfect for the holidays. Fridge works well and seems to run economically.
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Customer review from lg.comJan 19, 2024
Good basic frig, with high efficiency
Installed 12/6/23 Good basic frig, last frig was bottom freezer but didn't like that all newer bottom freezers are drawers. Needed to upgrade my organization to be able to find things while bending over and have done that with clear plastic boxes; fortunately can get frequently used stuff in the door. Not many options for my available space. Like that this is very quiet and seems to hardly ever run. Black exterior fingerprints easily. Have learned to close softly to prevent freezer from "popping" (could not adjust the "pop" out with suggestions to leveling).
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Customer review from lg.comJan 17, 2024
Great features
Simple design, quiet motor, lots of storage space!
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Customer review from lg.comJan 16, 2024
spacious cold great airflow great lighting
[This review was collected as part of a promotion.] ITS JUST PERFECT GREAT AMOUNT OF SPACE INSIDE NOT TOO MUCH TECHNOLOGY GREAT AIR FLOW JUST A GREAT CLASSIC REFRIGERATOR
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Customer review from lg.comJan 15, 2024
Great Refrigerator
I love this LG refrigerator, it runs very quiet and is very efficient. I have the stainless steel finish which is very rich looking and it's finish does not show fingerprints and it is very easy to wipe off I'd any fingerprints appear
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Customer review from lg.comJan 12, 2024
Perfect second fridge
[This review was collected as part of a promotion.] I needed a second fridge and tis was perfect for my space and budget. Delivered quickly and setup easily.
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Customer review from lg.comJan 10, 2024
Quiet and Sleek
[This review was collected as part of a promotion.] I was long over due for a new fridge, it was getting very loud. This purchase is so sleek. Very quiet hardly even know it is running. I added the ice maker I never had one, and I am so glad I added it! Also very quiet and has great output. Very clean lines of design with no handles. Stays clean from finger prints, just needs a weekly wipe down. Space inside is very generous, deep door shelves help keep thing organized. Would buy again!
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Customer review from lg.comJan 10, 2024
Wonderful quality
[This review was collected as part of a promotion.] Bought this a few weeks ago, and have never been more pleased! Fantastic price, quality and performance!
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Customer review from lg.comJan 9, 2024
Quiet and efficient
It has been two weeks and I love it.This is a beautiful refrgerator in stainless steel.It is a beautiful addition to my kitchen.It runs very quiet keeping my food cold and fresh.
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Customer review from lg.comJan 4, 2024
Do NOY buy this refrigerator
Refrigerator/Freezer doesn’t get cold enough. Freezer items in door do not freeze, poor seal. Refrigerator temp currently reaches 48 degrees. Family member sick from food not being cold enough. ‘No return policy’, unit must be serviced 3 times before LG might consider a replacement/return. Again, DO NOT BUY THIS PRODUCT.
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Response from LG Digital Customer CareJan 7, 2024
Hi, there. Thank you for taking the time to share your feedback with us. We appreciate your honesty and we are sorry to hear about your experience with the LG Refrigerator (LTCS20020W) model. We understand the importance of having a refrigerator that keeps your food at the right temperature, and we apologize for any inconvenience this may have caused. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-cold-enough-CT00023125-20153121387150. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Dec 30, 2023
I’ve had this refrigerator 9 months
While I am overall pleased with the functioning of this refrigerator as it is excellent in one of the most important components, which is keeping foods cold and the freezer works great as well, but the shelves are an essential part too and this, they lacked in quality. The white parts on both shelves in the refrigerator are cracked as well as the freezer shelf. Also, to note, I do not keep a lot of things on the shelves as I am mindful of weight. But this is the only downside to date.
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Dec 19, 2023
Good Fridge
I purchased the 20 cubic foot refrigerator for additional cold food storage and back up unit. The fridge is quiet. cant even tell that it is running. It has ample storage and bins for my use. It was delivered in a timely fashion, and was undamaged. I hope that this unit lasts as long as the one it replaced.
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Customer review from lg.comNov 18, 2023
We are in 2023 and there is no LiGht in freezer!
Life is not Good LG, especially when you come across such inferior product design. I wonder what is the design consideration of removing such a light and what amount of $$$s LG is saving for such a feature. Yes, freezer is used less often. But then as a consumer I am not worried about the cost of LED lighting (and LED is costing less).
It is even more disappointing when this is not mentioned properly at the outset. You purchase, put in place, open freezer door, and surprise there is no light!!!
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Response from LG Digital Customer CareMar 11, 2024
Hi, there. Thank you for reviewing the LG Refrigerator (LTCS20020S) model and sharing your feedback with us. We understand that having a light in the freezer is a convenient feature; unfortunately, this was not adequately communicated before your purchase. We strive to provide accurate and detailed product information to help our customers make informed decisions. Regarding the cost of LED lighting, it is essential to consider that different models may have different feature sets to cater to a wide range of customer preferences and budget requirements. We value your feedback and will consider it as we continue to improve our products and services.
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Nov 11, 2023
Faulty fan
I bought this one year ago and the fan went just shy of the one year warranty. Luckily I was able to get it repaired in a week after the part was ordered. Other than this it is quiet and large enough for my needs
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Customer review from lg.comOct 30, 2023
Great Second Refrigerator
We purchased this refrigerator last month to replace one that no longer worked. It's the perfect size for a second refrigerator. We keep extra food and drinks in it so we never run out of something we need when preparing a meal. It's especially handy when we have family visiting and they bring so much food and drinks with them. The interior is well lit with plenty of room. We keep the temperature set to 3 and it's perfect for both the refrigerator and freezer. It's very quiet and has a sleek look to it. We are very pleased with this purchase. Ronna
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Customer review from lg.comOct 6, 2023
Not cold, not happy
[This review was collected as part of a promotion.] We bought this fridge in July and are not happy. Fridge is always at 55, freezer ices up every few weeks and fridge is even warmer. Door is too low too the ground, hits my bare feet. Shelving in the door impractical, huge handles of crisper drawers in way of lowest possible door shelf. Not cooling is the biggest issue, though. Light is always on. Technicians have not scheduled appointment.
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Response from LG US SupportOct 9, 2023
We can only imagine how frustrating it must be to wait for repairs, and we apologize for any inconvenience caused. Our technicians are doing their best to attend to everyone's needs as quickly as possible. You can get assistance by sending a direct message to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport. Kindly include the repair number of your refrigerator in the message. Thank you for your patience. ~Rita
Customer review from lg.comSep 22, 2023
Black refrigerator with white door seals ?
I bought one on 9-4-2023 and was told to get the black one it would have to be ordered and would be delivered on 9-11-2023 and I got a text message on 9-10-2023 saying it wouldn’t arrive until 9-15-2023 and it was delivered on that day and after delivery I took it out of the box found it looked like the doors were not closed all the way upon further inspection found it was built black with light gray sealing gasket looks like it’s not closed all the way
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Sep 20, 2023
Have a stock the repair parts.
[This review was collected as part of a promotion.] I bought this with believing a good brand name and quality. But it was not enough cold in the freezer room due to not working the fan just after a year purchased. The problem is not available repairing parts in LG parts department.
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Response from Customer CareOct 4, 2023
Hey there, Bryan. Thank you for taking your time in leaving us a review regarding your 20 cu. ft. Top Freezer Refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony
Customer review from lg.comSep 16, 2023
LG 30in. W 20 cu.ft Top Freezer Refrigerator
I needed a new refrigerator, so I was on a mission. It was a hard project, I have a small space and my older home has very small doorways to get an appliance through. This LG was the one for me. Has everything I need and not all the bells and whistles that I didn’t need. Also hats off to the in store service, kind and very willing to help. The delivery Crew was the best, very kind and friendly very helpful. Fast delivery, purchased on Saturday in my house on Thursday. Very Happy!! Thank You HD
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Sep 14, 2023
Looked good
Bought this refrigerator 6-2022. Lasted 13 months 8 days. Mother board and fan went out. Looks great. Took technician 2 times to fix.
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Customer review from lg.comSep 12, 2023
Rust Spots - Less than a year
My LG Refrigerator has had rust spots on the stainless steel doors for less than a year. I emailed customer service with pictures and their response was that this is a cosmetic issue and is not covered. Terrible customer service and the last LG appliance anyone in my extended family will be buying
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Response from LG Digital Customer CareOct 31, 2023
Hello there.
We're sincerely sorry to hear about the rust spots on your Refrigerator's stainless steel doors. We understand how important it is for our appliances to maintain their quality and appearance.
We apologize for any inconvenience caused by our initial response. Could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any available documentation? Our dedicated team will re-evaluate your case and work towards a satisfactory resolution.
Rest assured, we're here to assist you and ensure your satisfaction with our products.
—Kai
We're sincerely sorry to hear about the rust spots on your Refrigerator's stainless steel doors. We understand how important it is for our appliances to maintain their quality and appearance.
We apologize for any inconvenience caused by our initial response. Could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any available documentation? Our dedicated team will re-evaluate your case and work towards a satisfactory resolution.
Rest assured, we're here to assist you and ensure your satisfaction with our products.
—Kai
Sep 7, 2023
Mostly good
[This review was collected as part of a promotion.] I bought this back in May (it's September now) and so far we are satisfied with the performance. One critique I have is that there is a demo mode, which allows the unit to appear on, but not produce any cold, which is easily tripped using the temperature control button in the back. I wish this button were separate from temperature control or it was less easily tripped.
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Customer review from lg.comCompare Similar Items
Refrigerator Width (in.) | |||
|---|---|---|---|
29.75 in | 29.75 in | 29.75 in | 29.75 in |
Depth (Excluding Handles) (in.) | |||
33.38 in | 33.38 in | 33.38 in | 33.38 in |
Height to Top of Refrigerator (in.) | |||
65.5 in | 65.5 in | 65.5 in | 65.5 in |
Ice Maker Features | |||
No Ice Maker | No Ice Maker | No Ice Maker | Ice Maker, Removable Basket |
Total Capacity (cu. ft.) | |||
20.2 cu ft | 20.2 cu ft | 20.2 cu ft | 20.2 cu ft |
