Customer Reviews for LG 4.8 cu. ft. Large Capacity Smart Top Load Washer with 4-Way Agitator, NeveRust Drum, TurboWash3D in White
- Do more laundry in fewer loads with 4.8 cu. ft. capacity
- Pairs best with LG Electric DLE7300WE or Gas DLG7301WE Dryer(s)
- Powerful yet gentle clean in 37 minutes
Customer Reviews
Jul 30, 2023
Best washer I've owned.
I bought this model on April 9, 2021 and saw it is now discontinued. I'm disappointed because if something does happen to my washer, I most likely won't be able to find parts for it, or the whole unit itself. I love this washer. Mine has not had one problem and I bought a 3 year service agreement. I hope that's not or will be the issue we're it malfunction or break.
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Customer review from lg.comJul 6, 2023
Odd Glitch
We had this washer for just a few months before it began giving us issues. There were several error codes, but the main concern is the power button. Apparently, it's an issue with this model, but the company can't or shall we say will not, honor their mistake in production.
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Response from social/LGJul 26, 2023
We see that you left a 1 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
Customer review from lg.comJun 28, 2023
Best Washer Ever!
I bought this a year ago. We had a KG washer at the vacation rental we had years ago. I was waiting for my washer to go as I wanted the same one. This one is a little different but it did not disappoint me. It is the best washer I have had in 41 years. Thank you LG!!!
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Customer review from lg.comJun 6, 2023
Junk
[This review was collected as part of a promotion.] I bought this washer Feb 22,2022. Everyday normal washing occurs in my household, The washer ran fine until recently. the machine started to make squealing noise while in the spin cycle. I purchased a warranty with Asurian Sevice, I called for service on May 22, 2023 and have had nothing but a run around, many calls and no warranty service. This is the biggest piece of junk that I have ever bought. I will not ever purchase an LG anything and I will tell all my friends about the service and life span of the equipment.
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Response from LG Social MediaJun 7, 2023
We’re sorry to hear that you didn’t have a great experience with your LG washer and customer call representatives. Thank you for sharing this with us. Please know that this is not the experience we want our customers to have. We will surely pass on your feedback to the rest of our team. This will be considered for our continuous improvement. We would like to investigate this to help you, so please send us a private message on Facebook or Twitter using @LGUSSupport with your contact number and we'll be happy to assist. -Cazz
Customer review from lg.comJun 1, 2023
[This review was collected as part of a promotion.] I was very glad at first that I had spent the extra money to get a high end appliance made by a recommended brand like LG. The first 2 yrs or so I was very happy with it. Then I started experiencing error codes during a wash cycle. I had to use the You Tube app to get info to correct them. This has happened 4 more times. I'm disappointed and disillusioned.
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Customer review from lg.comMay 20, 2023
super maching very good technology
[This review was collected as part of a promotion.] super big for big laundry working great you can controlled we you smart phone
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Customer review from lg.comApr 23, 2023
Clothes are clean
I bought this a month ago and it worked great at first now it’s become extremely loud for no reason.
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Response from LG Social MediaApr 24, 2023
We highly appreciate your honest feedback regarding your experience using your LG 4.8 cu. ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with Agitator and TurboWash3D™ Technology, model WT7305CW. We apologize that you had such experience.You can visit this link for your reference about this noises:
Explanation Of Washer Noises
https://www.lg.com/us/support/help-library/explanation-of-washer-noises-CT10000010-20152349204032
If you need more additional assistance with your LG Washer, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee
Customer review from lg.comApr 18, 2023
I new washer was installed in my new house on 8/29
Very disappointed! If I put clothes in at a normal wash they some don’t even get wet! So I wash EVERYTHING on a full water wash! I NEVER use softener because the tub & dasher are cover w/ softener resado!
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Response from LG Social MediaApr 18, 2023
Hi, we regret to hear you're not satisfied with your experience with your 4.8 cu. ft. Mega Capacity Smart Top Load Washer. Please contact us so that we can look into your issue you're describing. We're available on chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We look forward to resolving your issue! ^Chris
Customer review from lg.comApr 16, 2023
Do not Recommend
I have had this washer since June of 2021 and it just went out on me. It lasted almost two years and that is it. We looked up troubleshooting ideas and many people were saying to use tin foil to help with the connectivity for the power button and that worked for a bit and now nothing. Pretty sad a whole slew of people have to use this trick to get it to turn on. Not happy with this product at all.
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Response from LG Social MediaApr 17, 2023
We highly appreciate your honest feedback regarding your experience using your LG 4.8 cu. ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with Agitator and TurboWash3D™ Technology, model WT7305CW. Your feedback is important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, you can reach us at our customer service line (800) 243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. ^Danee
Customer review from lg.comApr 15, 2023
13 months out it needs new part's
[This review was collected as part of a promotion.] Great in the beginning. Not built to last. Once the warranty was over it broke
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Response from LG Social MediaApr 16, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Customer review from lg.comApr 7, 2023
Terrible washer!
[This review was collected as part of a promotion.] I had this washer for about 2 years and it stopped working. Called a lot of different companies to try to fix it but it was a lot cheaper to buy a new one then get it fixed. I would not recommend this washer and would give it 0 stars if I could.
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Response from LG Social MediaApr 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Customer review from lg.comMar 20, 2023
Awful
I bought this machine 3 years ago..never gets my clothes clean no matter how many different things I try and now it's broken and won't turn on. Service has been awful. Wish I could afford a new washer.
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Response from LG Social MediaMar 23, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Customer review from lg.comMar 12, 2023
The Power switch/Control panel quit after 1 YEAR!
First, The Power Switch stopped working after 13 MONTHS! I have tried resetting, no go.I could tell that it was getting harder and harder to get to start.It is warrantied for one year, so my guess is I am out of luck!
Second, it doesn't clean well! Our 20 year old Frigidaire washer runs half as long and cleans much better!
It is a BEAUTIFUL set, but a VERY EXPENSIVE large paperweight at this point!
I'll NEVER buy another LG appliance! Their Televisions are GREAT, but appliances, nope!
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Response from LGAnswersMar 13, 2023
Hey there, Annie. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Mar 11, 2023
Washer
The washer only lasted for a couple of years and then the board for controls went out. Other than that it worked well and got a lot of laundry done!
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Response from LG Social MediaMar 12, 2023
Thank you for the time you committed to providing us with honest and constructive feedback. We're sorry to hear about what happened to your LG washer. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If there's anything we can do to assist you, let us know. Just send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to help. -Cazz
Customer review from lg.comMar 7, 2023
Lg washer top loader white
Never could get the hot water cycle to work. And the fabric softener dispenser, clogs and can't get it cleaned
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Response from Social MediaMar 10, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Customer review from lg.comMar 5, 2023
Features seem good
My drain pump has failed after less than 2 years . I’m disappointed in the warranty and the repair service contractor
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Response from LG Social MediaMar 8, 2023
Thank you so much for taking the time to provide us with feedback. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport and we'll be happy to assist you. ^James.
Customer review from lg.comFeb 6, 2023
DO NOT BUY
Bought this machine July 2021 and it just turned off out of nowhere. Bought THREE motherboards (first part was sent wrong) and the overnighted two which came late. Finally came today and the machine is still not powering on. Have never experienced a washer breaking so fast. DO NOT BUY LG appliances!!!!!!!!
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Response from LGAnswersFeb 7, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Top Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Jan 31, 2023
15 months of use
Great looking LG set bought Oct 2021. Both the gas dryer and washer work well. They are as quiet as expected and clean/dry loads well. Wife loves the large capacity to wash multiple bed sheets at once. The only issue so far is thin laundry (sheet, pillow case etc) have gotten caught underneath the agitator. I had to by a 18" socket extension bar so I can loosen the agitator to free the sheet/pillow case. Happened 3 times so far.
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Customer review from lg.comJan 30, 2023
STOPPED WORKING
BOUGHT THE WASHER IN MAY OF 2021 AND ABSOLUTELY LOVED IT. TRIED TO POWER IT ON 3 DAYS AGO...NOTHING! ONE YEAR WARRANTY HAS EXPIRED OF COURSE. I BOUGHT MY DRYER IN 2003 AND IT STILL WORKS JUST FINE.
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Response from LGAnswersJan 30, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Top Load Washer. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Jan 29, 2023
Failed after 2 years
Washer got E6 fault. Did all the checks. Contacted Home Depot about service. This is 1/29. Got a repair date of 2/3 which was good. Got a message yesterday that A&E service out of Alabama is the authorized LG repair service and they will be here on 2/15. I live in SC. They say they are from Alabama 2 states away. I think repair over 2 weeks away is not good. Something to consider when buying appliances.
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Jan 29, 2023
Love This Washer!
Our old washer finally died and we bought this wonderful LG washing machine. We went back to a top loader and it works wonderfully. It is very quiet and completes a load much quicker than before and the clothes come out very clean.
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Customer review from lg.comJan 7, 2023
Broken and unrepairable after 18 months
Bought this washer 18 months ago, and it is now unusable and the cost to repair it is about the same as buying anew one. The plastic outer drum is cracked, and the appliance repair person with 40 years experience said he’s never seen anything like this before. The machine was in very light use, as our household is just two senior citizens. Repairman says the machine was probably damaged in the warehouse before being delivered to us. Of course the warranty does not cover outer drum. $900 for a washer that lasts less than 2 years is unacceptable.
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Response from LGAnswersJan 12, 2023
Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa
Dec 30, 2022
Water Guzzle on Bedding Cycle
We purchased this washer/dryer set Dec. 2020 and very happy with delivery & install. However, over the course of 2 years, this washer has become a water guzzler. I setup a water usage alert on my home water meter and every time we do a load of regular wash, it shows 70+ gallons of water used. When using the "bedding" option, it uses well over 100 gallons per load. Was not doing this in the first year of use. Also, there's no information on how to troubleshoot this issue. Other reviews showing much worse things but all in all, this LG product is overly expensive for this type of performance.
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Response from Social MediaJan 3, 2023
Thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 28, 2022
Size Matters! Love The Capacity On This Machine!
Even if I have to dive in the drum like an olympic swimmer, I love that I can wash my kids’ gargantuan loads of dirty clothes in one sitting. Blankets and towels, FR denim jeans, to the delicate soft n’ fuzzy sweaters in every color owned —this washer can take it all. Another plus is the LG ThinQ app, where I can make sure everything is running smoothly with a quick diagnostic as well as set a wi-fi wash. How awesome is that! So far, I’ve had no issues and I certainly hope it stays that way!
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Customer review from lg.comDec 26, 2022
it stop working in 11/22.
I was told it would need a new start board, Your washing machine is Not So Good
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Response from Social MediaDec 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 11, 2022
Do not try to wash a heavy load unattended
The big problem is when you wash heavy items such as blankets, towels etc. At spin cycle it will go out of balance and in order to correct the issue will refill the tub with water, drain it and try again. It continues to do that numerous times until it will finally throw an error code (UE) uneven load. You then have to attempt to balance the load yourself and try again. If you don't get it right it will do it again and again. wastes tens of gallons of water and take hours to complete load.
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Response from LGAnswersDec 13, 2022
Make sure that the clothing you are putting in your washer is evenly distributed and not water-resistant or water-proof, as it will create an unbalanced issue that may cause permanent damage. We recommend that you consider washing your towels separately from your other clothing as these items are very absorbent and most likely the source of the unbalance issue. ^Jennifer
Dec 7, 2022
I bought this about 12 months ago and not had many issues at all
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Customer review from lg.comDec 7, 2022
Perfect machine for my busy family
[This review was collected as part of a promotion.] I bought this two weeks ago to replace a machine that broke. We do a minimum of 2 loads and day. This machine has met all my expectations
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Customer review from lg.comNov 29, 2022
very quiet machine
love this machine. it's very quiet. Our dryer makes more noise than this washer. It chimes at the end of a wash cycle which is the most noise it makes. we had a couple of issues with the water pump but manufacture took care of it
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Nov 17, 2022
Absolutely love this washing machine!
This washing machine is awesome! It really gets your clothes clean, and smelling great. With its mega capacity I can fit a lot more in one load, and I am able to wash pillows, and comforters with ease. I am so pleased with how quiet it is too. I can run the machine and sit in the next room without being disturbed. It really gets my clothes clean too, they smell and feel great. Of course with all of my LG appliances it is great having them synced up on the LG ThinQ app. This gives me notifications when my load is done, along with monthly usage reports and tips to keep it running great.
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Customer review from lg.com
