Customer Reviews for MOEN Adler 2-Handle 1-Spray Tub and Shower Faucet in Chrome (Valve Included)

Thank you Nellie so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Adler 2-Handle 1-Spray Tub and Shower Faucet in Chrome (Valve Included) includes a limited lifetime warranty with purchase for your residential use. I apologize for the higher than normal call volumes we are experiencing. You can also contact Moen through the “Contact Us” link at www.moen.com.

Hello Peter and thank you for the feedback you posted on the Moen website. We are sorry for the difficulty you experienced with your Moen Adler Chrome Standard Tub/Shower. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Adler Chrome Strandard Tub/Shower you are able to contact customer service for a replacement handle. We would appreciate an opportunity to show you we stand behind our products, services and warranty.

Hello RSPS and thank you for your feedback on Home Depot’s website for our Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). While parts may appear to be made of plastic, we are actually using enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. Should you require any warranty assistance, we would be happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Hello Kathryn we are sorry to hear the handle for your Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) did not connect properly. The issue described in your review would have been best handled under Moen’s Limited Lifetime Warranty. As the original purchaser of the Moen Adler tub/shower, you can contact Moen directly under the product’s Warranty. We would be delighted to troubleshoot the issue and present you with warranty options to quickly resolve the matter. We would have been happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that your local/state plumbing code did not allow you to “grand-father” the installation of this Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). Some plumbing code does specify that if that valve body has to be replaced on an installed 2 or 3 handle tub/shower fixture that a new anti-scald/code compliant rough-in valve must be installed in its place. We are sorry to hear that you were unable to use and returned the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Gina and thank you for your feedback on the Home Depot website for your Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) leaking for you. The issue described in your review would have been best handled under Moen’s Limited Lifetime Warranty. As the original purchaser of the Moen Adler Tub and Shower faucet, you could have contacted Moen directly under the product’s Lifetime Limited Warranty we would be happy to troubleshoot the issue and order the replacement cartridges at no charge. We would have been happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Hello Fishy and thank you for the feedback you posted on the Moen’s website for our Moen Adler Chrome Standard Tub/Shower. While parts may appear to be made of plastic, we are actually using enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. If you should occur any problems with your Moen Adler tub/shower, we would be glad to help you and show you we stand by our products. Please feel free to call us at 800-289-6636.

Hello SCARTER and thank you for the feedback you posted on the Home Depot website about the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). Moen takes consumer comments very seriously and we appreciate the opportunity to hear your opinion. The Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear that the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) did not meet your expectations and we hope you will give us a try again in the future. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello HomeDepotCustomer and thank you for your feedback on Home Depot’s website for our Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). The flow is limited to 1.75 GPM. The U.S. Energy Policy Act restricts the maximum flow rate of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. We do appreciate your business and we regret our product did not meet your total expectations. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Monday through Friday Eastern Time.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website regarding the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve. Our Product Specialists are available for technical/warranty assistance if ever needed in the future. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.

Hello Josh and thank you for the feedback you posted on the Home Depot website for the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included). We do appreciate your business and we regret our product did not meet your expectations. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.

Hello Broc94 and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your Moen Adler two-handle tub/shower, model number 82602. Receiving this product with a bent/out of line rough-in valve is not consistent with the quality we strive to provide. We understand that due to this, it would make it difficult to install the handles. As the original purchaser of this Moen tub/shower product, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to work with you to find a satisfactory warranty resolution.

Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the new Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) that you purchased was missing the handle screws. This is not consistent with the quality we strive to provide. The Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included) is manufactured from non-metallic components. The non-metallic components reduce the chance of rust/corrosion occurring with the product. As the original purchaser of the Moen Adler 2-Handle 1-Spray Tub and Shower Faucet with Valve in Chrome (Valve Included), you can contact Moen directly under the product lifetime limited warranty. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.