Customer Reviews for Samsung 1.6 cu. ft. Over the Range Microwave in Stainless Steel

This microwave stopped working after less than 3 years.

The center under the turn table sparked and caught fire. Microwave was only used for 2.5 years. I’ve had microwaves that lasted well past 10 years. Samsung should stick to phones.

Handle broke off, about a year and a half in to owning it. Buttons need to be pushed hard to work.

this microwave is less than 5 years old and has completely fallen apart. the unit stopped working entirely and the hinge broke. as you can see by the photos, there are dings in the door ... so not a very substantial "stainless steal". i might try to contact samsung, but i already know it is out of warranty and customer service these days is just awful.

the microwave is mounted above the stove. we use it as intended. the microwave works but the door cracked after a couple months of owning the microwave. the bottom of the handle cracked next and the handle is on the verge of falling off. this should not happen.

Looks Great! Delivery and Install by Home Depot was excellent.

We bought this 6 months ago and no issues. Nicesleek design. Looks good, works great! Very happy with it.

The product arrived on time and was a very DIY project.

like many others, the cheap plastic handle has broken off after a short period of use. i wish i woukdve read the reviews on the product first as this seems to be a very common issue. i see where they say you can order replcement parts but my husband and i looked into buying the new handle and the only reason we havent yet is because from the looks of it you have to tear the whole microwave apart in order to install a new handle :( it looks very complicated. very disappointed in the quality of the handle, but the rest of the product has worked as it should for us. if the handle wasnt so cheap id recommend this product, but buyer beware you’ll probably be stuck with fixing the handle sooner rather than later if you choose this product.

Like many others our handle has also broken off after only a few months use. We looked into just buying a new handle but from the looks of it there’s no easy way to replace the handle without tearing the entire microwave apart. I wish I would’ve read more reviews prior to purchase as this seems to be a very common issue... and the possibility of fixing it appears to be very complicated.

After only 3 months the handle has fallen off and I need to replace glass turntable that cracked in half while reheating potatoes. From my research I can replace for a new microwave vs replacing those items.

i purchased this microwave in 2017 and this is the 3rd time the handle has broken. has there been a recall on this?

After owning this microwave for less than a year and using it minimally, the bottom of the handle completely broke off. Samsung refused to fix it even though it was still under warranty calling it “physical damage”. The service company they used wanted to charge me $312 to fix the handle. I purchased all Samsung appliances thinking they were good quality and I am am sorely disappointed.

Handle is gray plastic not stainless steel. Samsung badging was applied crooked and not centered. Door shuts with a metal clunk. Very poor production. We buy a lot of appliances from Home Depot for our remodels but this is not good. Waited three months for this.

That is rust all over the bottom of the microwave. Waste of money. Light stopped working inside also. Very disappointed with the purchase. Would expect a better quality.

It was easy to mount and its definitely working like a champ, I really have to watch my time when i'm using it as it heats faster than any microwave iv had. Very pretty as well

Only giving it two stars since it at least turns on, HOWEVER... After mounting the microwave, I noticed that the door, UI panel and vent grill were all misaligned, so I removed a few of the Phillips screw holding on the vent and UI panel (within warranty rights). I discovered a frame that clearly had been damaged and poorly repaired during manufacturing. This makes me question the integrity of Samsung's QC at this point. Very unhappy and am hoping this can be absolved somehow.

It works decently as a microwave, but that's not saying much. The handle broke off within the first couple months of owning it, and even JB Welding it back on just resulted in it breaking off somewhere new. For some reason there's an "Eco" button on it, which turns off the display. The amount of energy that conserves in a year is probably cancelled out by running this microwave for 5 more seconds, and it doesn't even stay in Eco mode after you use the microwave, so you have to keep hitting the button over and over. They could have probably found 500 more useful features to include in the space that button takes up...like a button to play a little jingle while you're gluing the handle back on.

Looks and functions beautifully.

Spend the extra $$. Not many features on this one

We have now had this for over a year. The door handle broke within the first 3 months, I made a repair and now it has broken again in a different place on the handle. This microwave cannot cook and use a timer at the same time, technology that has been available for decades. This is a waste of money. The permanent install of an over the stove microwave demands better quality.

I love it. Heats quickly. Great options for all food types. And looks beautiful.

Have many other Samsung products, figured they are all great, how could Samsung screw up a microwave? Well, first, make the buttons hard to push. Not just hard to push, but hard to hit the right spot for the button to work. Second, make the fan noisy but nonfunctional; it doesn't have a good filter and takes what little grease laden air it sucks and blows it up the front of the cabinet over-top of it. What's the point really? It won't bother me if it only lasts 6 months, I'd be happy to replace it. Just because it's not the cheapest microwave doesn't mean any thought was put into the design. Just because it's a Samsung doesn't mean it has the same quality as their phones, TVs, SSDs, or memory chips. Really, the most annoying microwave I've ever used.

This microwave lasted about a year and then started giving me trouble. About every month or so after that I had to unplug for an hour or 2 and it would eventually st art working again. work for a month and stop working. No warning, just stop. Finally tonight it stopped working altogether. It's like it was shorting out. Would not recommend this one. Guess I will purchase an Armona like I see everyone else doing.

So far so good as far as operation goes. Others are complaining about the buttons being hard to press but I actually prefer that because you can clean the keypad easily without pressing a bunch of numbers and resetting your time. I had that problem with the last one I had. I bought this one to match my other appliances, but was very dissappointed that the handle is plastic. I wish I had read down far enough in the reviews to catch that. I get that this is their cheapest model so it was a way to keep the price down. However, if this was more clear I might have purchased a more expensive model. If there was a way to buy a metal replacement, I would

This Samsung over the range microwave fit perfectly by the dimensions given in the product description. There is plenty of room on the inside on the microwave and I love how the turntable sits flush with the bottom of the microwave making it easy to slide things in and out of it. I love the handle as it makes for easy opening/closing. I like the eco-mode so we can keep the display off and use less energy when the microwave is not in use. My husband installed it by himself, I'm sure he could have used some help holding it, but it is a fairly simple installation. The light above the stove is a little more dim than I expected, I will be replacing with brighter bulbs. The fan is not the quietest that I have heard but it is not obnoxiously loud either. I hope this helps someone!

First and foremost…you need to know that this microwave oven SHOULD NOT be installed under a standard 15” kitchen cabinet without EXTENSIVE modifications. Here’s my story: Thank goodness I decided to install this microwave myself and not have the Home Depot team do the install. Had they done so, I would not have noticed the problem for months, if ever. They would have slapped it in under my 15” cabinet and not even have been aware of the problem themselves. The problem is how the microwave is designed to operate in a “non-vented ductless installation”, which in my experience is most installations (this problem does not exist if you are venting the microwave outside). The outlet for the recirculating airflow is located at the top front edge of the microwave. If you mount this 15” deep microwave under a 15” cabinet, two problems will be present: 1. The recirculating air outlet is trapped under the cabinet and no recirculating will be allowed. 2. The screws that hold that hold the top grill in place, which must be removed to access the charcoal filter, are also located on the top of the microwave, about two inches back front the front edge. So, if you ever want to change the charcoal filter (which Samsung says to do every six months) you will not be able to do so without completely removing the microwave from its installed location. To be fair, I have learned that most microwaves manufactured today are of a similar design with the recirculating vent on top, not on the front, as they were manufactured in the past. I decided to keep this microwave. I installed a 1 3/8” spacer behind the rear mounting plate, which allowed the front edge to extend past my 15” cabinet enough to allow the recirculating vent clearance that allows the air to vent into my kitchen. I permanently removed the screws that allow access to the charcoal filter, since they were still going to be inaccessible under the cabinet. Fortunately, the grill still stays in place without the screws. Two other comments: 1. The light under this microwave is pitifully dim. When I first turned it on, my wife thought it was on the “low” setting. It was not, it was on “high”. In today’s world, everyone uses LEDs. Why did Samsung install a dim incandescent lamp instead of adequately bright LEDs? Bad choice. 2. The User Manual is pathetic. First, it is printed on tissue-paper. Why didn’t Samsung print it in a booklet form as they did for the refrigerator, dishwasher, and oven that I bought? Also, it must have been written by either an intern or a novice. Much of what it states is either wrong or not applicable to my model. And the preset programs on this oven are useless without an explanation of exactly what those preset do. Example: “RH3” is for reheating pasta. But what does that mean? What is the oven doing? How do I know what to do with these presets without knowing what they are programming? Finally, this microwave does a great job reheating my coffee in the morning, which is its primary use in our household.

First and foremost…you need to know that this microwave oven SHOULD NOT be installed under a standard 15” kitchen cabinet without EXTENSIVE modifications. Here’s my story: Thank goodness I decided to install this microwave myself and not have the Home Depot team do the install. Had they done so, I would not have noticed the problem for months, if ever. They would have slapped it in under my 15” cabinet and not even have been aware of the problem themselves. The problem is how the microwave is designed to operate in a “non-vented ductless installation”, which in my experience is most installations (this problem does not exist if you are venting the microwave outside). The outlet for the recirculating airflow is located at the top front edge of the microwave. If you mount this 15” deep microwave under a 15” cabinet, two problems will be present: 1. The recirculating air outlet is trapped under the cabinet and no recirculating will be allowed. 2. The screws that hold that hold the top grill in place, which must be removed to access the charcoal filter, are also located on the top of the microwave, about two inches back front the front edge. So, if you ever want to change the charcoal filter (which Samsung says to do every six months) you will not be able to do so without completely removing the microwave from its installed location. To be fair, I have learned that most microwaves manufactured today are of a similar design with the recirculating vent on top, not on the front, as they were manufactured in the past. I decided to keep this microwave. I installed a 1 3/8” spacer behind the rear mounting plate, which allowed the front edge to extend past my 15” cabinet enough to allow the recirculating vent clearance to allow the air to vent into my kitchen. I permanently removed the screws that allow access to the charcoal filter, since they were still going to be inaccessible under the cabinet. Fortunately, the grill still stays in place without the screws. Two other comments: 1. The light under this microwave is pitifully dim. When I first turned it on, my wife thought it was on the “low” setting. It was not, it was on “high”. In today’s world, everyone uses LEDs. Why did Samsung install a dim incandescent lamp instead of adequately bright LEDs? Bad design. 2. The User Manual is pathetic. First, it is printed on tissue-paper. Why didn’t Samsung print it in a booklet form as they did for the refrigerator, dishwasher, and oven that I bought? Also, it must have been written by either an intern or a novice. Much of what it states is either wrong or not applicable to my model. And the preset programs on this oven are useless without an explanation of exactly what those preset do. Example: “RH3” is for reheating pasta. But what does that mean? What is the oven doing? How do I know what to do with these presets without knowing what they are programming? Finally, this microwave does a great job reheating my coffee in the morning, which is its primary use in our household.

My new Samsung microwave is a bit different from what I am used to. The keypad does not correspond to the instructions in the booklet - there is no "Beverage" setting, which I like to use. The door is black, inside and out, not white like the rest of the microwave, which I find offensive. The fan makes a loud, annoying, high-pitched sound when turned on, whether on HI or LO. The Samsung was recommended, but I'm not crazy about it.

I bought it in July. The bottom of the handle cracked and broke into pieces in less than 6 months. It was made of flimsy plastic and was frequently in contact with steam and heat from the stovetop. Samsung refused to fix it even it was still under warranty because the handle was still functional. The vent was very noisy. The buttons were hard to push. I couldn't use it when the timer was on. Very disappointed. What a waste of money and time to install it.