Customer Reviews for Samsung 1.6 cu. ft. Over the Range Microwave in Stainless Steel
- Built-in lighting illuminates cooktop
- 300 CFM ventilation fan quickly and quietly exhausts food odors
- Blue LED digital display complements any kitchen decor
Customer Reviews
Mar 16, 2022
loved it for 4 years
not sure the life span of the product but it lasted 4 years before it stopped heating up the food. everything else worked expect that part.
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Customer review from Samsung USFeb 5, 2022
Did Not Last
I purchase this Microwave Oven on 04/18/2020 and just lasted less than 2 years. On 01/04/22 the microwave stopped working and it pop out my light breaker and it smells like something is burning. Now it turns on but it wont heat or fan won’t work. Not a good product at all very very disappointed about this from SAMSUNG
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Response from SamsungSep 28, 2022
Hi Lolita,
We're glad that you're using our Samsung microwave! Let's help you with your unit.
Below is a link for more information on how to troubleshoot your appliance.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to inquire further about your microwave to assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144971143 to help our team pull up your information.
Have a great day.
^Chrystel
We're glad that you're using our Samsung microwave! Let's help you with your unit.
Below is a link for more information on how to troubleshoot your appliance.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to inquire further about your microwave to assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144971143 to help our team pull up your information.
Have a great day.
^Chrystel
Feb 4, 2022
NOT HAPPY!
I just wanted to say, my handle also broke off. Now the on button and clear button doesn't work! Really? Now I have to buy a new microwave!
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Response from SamsungFeb 7, 2022
Hello, we are sorry to hear that your handle on the microwave is broken and we definitely understand how frustrating that can be. We are continually improving the quality of our products, services and your feedback is vital to that process. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144153449) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Jan 12, 2022
Arrived in perfect condition...
Arrived in perfect condition
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Response from SamsungJan 12, 2022
Hello! I am glad you are enjoying your new Samsung microwave! We love hearing from happy customers like you! ^Lena
Jan 8, 2022
Poor quality
Worked great at first but after a few months the plastic hook inside the door holding the spring to the latch broke. Microwave door now won’t close or operate. I have to replace the entire door now which is costs almost as much as the microwave did.
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Response from SamsungJan 10, 2022
Hello AmandaC, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060365) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Dec 23, 2021
Unfortunate
Had this microwave only three years before it stopped working. Other than that, it was a decent microwave for the price.
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Response from SamsungDec 24, 2021
Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144012958) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Dec 10, 2021
Turns on by itself - will not turn off
it runs automatically, but it will not heat anything. if you open the door, it will stop working and the other functions (fan, oven/stove lights, clock) work, but the microwave itself will not.
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Response from samsungareDec 10, 2021
We're sorry to hear you were less than satisfied with your product. We pride ourselves on our products and the high-quality standards we maintain. If you have questions or require future assistance; please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143970184
Customer review from Samsung USNov 10, 2021
Junk
it worked fine for 2 years. then as soon as the warrenty is gone is has completely stopped. i have all samsung appliances in my kitchen and they have all broken wothin 2 years. buy a different brand.
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Response from samsungcareNov 15, 2021
I understand how this experience would have you on edge. We appreciate your review and for providing your feedback. We shoot for 100% on customer satisfaction. Looks like we fell short this time. If you do decide to have your appliance repaired. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USNov 9, 2021
No longer heats.
We bought this microwave 2 years ago and hardly use it. It just recently it stopped heating up. Everything else works but no heat. An internet search finds this is not uncommon. I have called some appliance repair shops but the house call is near as much as the microwave. I tried Samsung support and they could not even get me to the right department. As of now I will steer clear of Samsung in the future.
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Response from Samsung Support TeamNov 10, 2021
Hi there, thanks for reaching out. We regret that you had this issue but we're confident we can help! Please get in touch with us at1-855-875-5667 or hd.canada@samsung.com. Thank you again.
Customer review from homedepot.caOct 31, 2021
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Oct 1, 2021
it turns on by itself
it turns on by itself. Often when i shout the door it will just turn on and start running. Had it repaired it still does the same thing. Even if there is no time left on the microwave it will just turn on by itself. Very dangerous, it is unplugged now, very poor quality price was great but that must be why.
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Customer review from Samsung USSep 21, 2021
The handle is plastic and if I knew that we...
The handle is plastic and if I knew that we would not have bought it.
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Response from SamsungSep 21, 2021
I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your opinion matters to us. We manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143723369) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Aug 27, 2021
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Aug 27, 2021
it frequently tries to cool itself down....
it frequently tries to cool itself down.
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Response from SamsungAug 27, 2021
You're absolutely right, SCHERRIE! This microwave is designed so that the vent will automatically turn on to prevent damage, when too much heat is rising from the cooktop. ^Jecca
Aug 14, 2021
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Aug 10, 2021
Worst microwave ever
After one year of using the handle fell off, we changed it through Samsung warranty and it becomes broken again in a 2 months. After less than 2 years it stopped working at all.
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Response from SamsungAug 11, 2021
Hello Lana, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143593415) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Aug 5, 2021
Very Disappointed
i didn’t need a fancy m/w so this one fit the bill—an exhaust fan over my range, something in which to make popcorn, steam veggies and melt butter. installed yesterday by my contractor, tried it out, seemed ok and the next day it started not heating things up. unless i stand there and hold the door closed.
i’ll be calling tech support, but i really thought i could get a couple years of use, not a couple of days.
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Response from Samsung CareAug 5, 2021
Sorry to hear this, Annette. I can sympathize with your issue of not being able to use your microwave properly. If you have only owned your microwave for a short time, I'm sure we can get it back working with no problems. Just chat with our Social Media team by using the contact information below. Thank you for your review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143577166
Customer review from Samsung USJul 28, 2021
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Jul 18, 2021
Fit perfectly in my kitchen space. Looks sleek and modern...
Fit perfectly in my kitchen space. Looks sleek and modern
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Jul 17, 2021
Look
we bought this microwave to match our range less than two years ago. it worked fine for a while until a month ago or so a key to turn on fan stopped working. after two weeks most of the keys from 0 (zero) and below also stopped working so the device is now useless. i was able to identify parts numbers and tried samsungparts.com only to find that parts are either not available or not found. so the first problem is that this unit failed in less than two years. our previous over the range microwave was more than 20 years old and was replaced because we wanted a new look and, unfortunately, we selected samsung. the second problem is that the parts to fix it are no longer available. i guess samsung may be good with pure electronics but not with appliances.
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Response from Samsung CareApr 4, 2022
Hi MichaelJ,
Thank you for your honest feedback and we hope you are in good health. We are happy to know that your Samsung microwave has been of service to you for the past 2.5 years and we are sad to know that it has stopped its function recently. Feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a link below to help resolve your concerns with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR.
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME16K3000AB/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144366596
Leo
Customer review from Samsung USJul 16, 2021
Twice as fast as the old unit. The rotating table heats evenly and the popcorn button works great...
Twice as fast as the old unit. The rotating table heats evenly and the popcorn button works great no uncooked corn
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Jul 16, 2021
I was disappointed in the quality of the microwave. The...
I was disappointed in the quality of the microwave. The handle isn't made of the same stainless steel of the door. It seems to be a flimsy plastic material. The guys who installed it were great. I appreciated their attention to detail and swift work.
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Response from SamsungJul 20, 2021
Hello SEAN, I can see that this is very important to you. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143531526) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena
Jul 16, 2021
The installer from Home Depot, left a screw in the...
The installer from Home Depot, left a screw in the fan housing. The fan sounded terrible. Samsong found it.
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Jul 16, 2021
stopped working after less than 2 years
Bought brand new, and less than two years later it stopped working. Did research as it still turns on and makes sounds but doesnt heat the food. Turns out the part to relplace costs more than buying a new one…dont buy this!
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Response from SamsungJul 16, 2021
Hello FRzz! Thank you for taking the time to share your feedback. having a microwave that does not heat must be frustrating. At this time we would like to communicate further to see what further assistance can be provided. We can be reached at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Referencing ticket number: 1143522113
Thank you for choosing Samsung. ^Nic
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Referencing ticket number: 1143522113
Thank you for choosing Samsung. ^Nic
Jul 16, 2021
Simple installation, works well, very similar to the Samsung microwave...
Simple installation, works well, very similar to the Samsung microwave that was being replaced. We have a large family and this appliance is heavily used.
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Jul 9, 2021
The entire Samsung appliance package I purchased from Home Depot...
The entire Samsung appliance package I purchased from Home Depot works pretty poorly. The fridge ice maker stopped working after 3 weeks. The dishwasher never heated and since this microwave is part of that package I can't recommend it.
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Response from SamsungJul 12, 2021
Hello, we are sorry to hear that you had problems with your Samsung appliances. You stated that you are having issues with the entire package. We are here to help you. Please contact us directly us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143511098) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Jul 8, 2021
Looks beautiful and works great!
Looks beautiful and works great!
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Jul 1, 2021
Continual malfunctions. Samsung has be great but I still can't get it to work for more than a day...
Continual malfunctions. Samsung has be great but I still can't get it to work for more than a day or two
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Response from SamsungJul 2, 2021
Hi there Wes! We appreciate you letting us know about this. It sounds like you're on the right path to getting this resolved, and we thank you for your patience. ^Jecca
Jun 28, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 27, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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