Reviews for Livermore #6678

Customer service was great..Judy from appliance was very helpful and professional..price was good

Dena found my product in the back before it was displayed and made my work smooth.

Return cashier was pretty non courteous and plain disrespectful

Its all about the People ! People ! I am you ! You are me ! We are US ! Now lets get rid the self Check Out AI and hire more People !

I just visited the Home Depot in Livermore, CA this morning, Saturday, March 2, 2024 at 6:00 am. As soon as I walked in the lady associate, name tag read Elaine, greeted me and then proceeded to ask me if she could help direct me to the area of the store for what I was looking for. Totally untypical of todays customer service but very much appreciated!!!

Norm at the Livermore store provided exceptional service. He’s great with customers and took the time to understand my issue. Extremely knowledgeable, friendly, and helpful. A tremendous asset to Home Depot. I usually shop at Pleasanton. Not anymore!

I had some keys done and received very good information on installing my garbage disposal I followed step by step as I was given by Mike with the cowboy hat.

This store has friendly and helpful people compared to other stores in the area i have used often.

I stopped into this Home Depot for some routine truck stock items and had the pleasure of meeting and being assisted by Jackii. She was very pleasant and knowledgeable and handled my checkout expeditiously. Overall, this location was well stocked and easy to navigate. They are my local go to store.

Turnbuckles & Tubing

Thank you Swaran for stepping in to assist and help me with my transaction

I was very happy with the customer service provided by John in the Livermore store.John went out of his way to assist me with all my needs, and I was able to leave the store within 10 minutes..

Joy at the Customer Service desk is amazing! We drove 30 minutes to pick up an online order and unfortunately it was not what we had thought and we were thinking of ordering the same item at another store 45 minutes away from home. Joy was extremely helpful and assisted us in finding an alternative! She went above and beyond what we would have expected in terms of service, she made the drive worth it.

Jessica provided the best customer service we've ever had! Thank you, Jessica!

Tito did an awesome job in helping me today. He is a great asset to any Store. I had to get my circular saw blade open and I went to the Livermore store and I was lucky to ask for help from Tito. Tito proceeded to open the tools section area which was already closed as it was late in the evening. He painstakingly opened my blade which took him 20-25 minutes of hard work. Tito truly went above and beyond to help me. He deserves all the Kudos as he restored my faith Home Depot. Awesome Job Tito !

I ordered a custom window covering last month with the assistance of Yna and Michelle. They are both so well versed and familiar with the various products and designing which made the visit actually enjoyable. So much so that since that visit I have returned to order 3 more custom window coverings.

Home depot is known for never getting help. They actually answered and helped me for my yard issues Thanks

This Home Depot is very customer oriented. The staff is extremely helpful and make you feel comfortable as a shopper.

Friendly staff great cashier very organized compared to other Bay Area locations

Greet me and help me load items, or bring a forklift around to load for me.

Entered the store for an online pick up and was shuffled around by one who said orders from LLNL are to hard, to another saying who does she think by placing this rush and expecting it to be ready. Johnie, I think that was her name, in Customer Service was helpful and lead me to Audrey in Pro Services. Audrey took immediate action, entered my order that was not already in the system, then went around gathering my order! Audrey is an example of excellent Customer Service and should be awarded for going way over and beyond to help when others would not.

I have been to many home depot locations in the bay area, and this one is well kept up, usually not overcrowded, and most of the employees are super friendly.

For some reason, the corporate office has decided that music should be blared in their stores at a deafening level. This makes it hard to have conversations and encourages us to leave the store as soon as possible. We still shop here because they have what we need, but the atmosphere is not pleasant.

If you have appliance needs, go see Jessica at Livermore Home Depot

We were looking for wood for a special project. The customer service was fabulous! So very helpful associate.

HOME DEPOT LIVERMORE HAS THE BEST CUSTOMER SALES ASSOCIATES

I was like to give a shout out to Pauline and Delilah. They were very friendly and nice. They were able to answer my questions and then solve my issues.

Thomas was super helpful in removing a very heavy Toto from the back of a truck. He even pushed the cart to the return area for me. I appreciate his hard work and effort.

I came in to get some potting mix for my orchid and Johnnie was the cashier who helped me out big time! He was very kind and a huge help! Thank you so much!

Have had so many unpleasant retail encounters I was beginning to think it customer service did not exist. Went in to the store to check stock as my online order was canceled by HD and the manager Jordan and sales associate BiBi went above and beyond to make sure I left the store with the items I needed. I can't thank them enough!!