Thank you for your feedback. We’re sorry you had a negative experience with our product. Please contact our consumer services team here to file a claim (the website isn't mobile-friendly, so please file via PC - if you still have the receipt, include that as well): https://www.fiskars.com/en-us/customer-service/warranties. If you receive an error message, please email your name, shipping address, photo of your entire item, and the issue to: warranty@fiskars.com.