Thank you for your feedback. If you feel this is a manufacturing defect, please contact our consumer services team here to file a claim (the website isn't mobile-friendly, so file via PC - if you still have the receipt, include that as well): https://www.fiskars.com/en-us/customer-service/warranties. If you receive an error message, email your name, shipping address, sales receipt, photo of your entire item, and the issue to: warranty@fiskars.com